First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... See more
Company replied
I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more
I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more
Company details
Written by the company
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contact info
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4.7
Excellent
225 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick and detailed response
Quick and detailed response. Thanks so much
June 18, 2024
Unprompted review
Reply from myChway
Thank you for your kind words! We're glad to hear that you found our response quick and detailed. Your satisfaction is our priority.
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The machines are amazing and the…
The machines are amazing and the customer service is fast and helpful. They responded to my questions fast and were very kind.
June 15, 2024
Unprompted review
Reply from myChway
Thank you so much for your kind words!
We're delighted to hear that you're pleased with our machines and our customer service.
Providing fast and helpful assistance is a top priority for us, and we're glad we could respond quickly to your questions and provide the support you need.
If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!
Very good company and they have…
Very good company and they have excellent customer service. I will recommend for everyone
June 7, 2024
Unprompted review
Reply from myChway
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our company and our customer service. Your recommendation means a lot to us.
They have been great in helping me with…
They have been great in helping me with my purchase and with follow up questions. I love my 7D machine
June 5, 2024
Unprompted review
Reply from myChway
Thank you for your kind feedback! We're thrilled you had a great experience and love your 7D machine. If you need any more assistance, feel free to reach out.
Great and helpful
Mychway has been very helpful with all my questions. I'm new to the body contouring and any question I have they're very quickly to respond send videos to help me understand more also have sent links to learn... Thank you so much for helping and continue to help me such great customer service
May 29, 2024
Unprompted review
Reply from myChway
Thank you for your wonderful review!
We're glad to hear that our support has been helpful and responsive as you explore body contouring.
We're committed to providing the best customer service and are always here to assist you.
If you have any more questions, feel free to reach out.
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Best customer service
I highly recommend this company for beauty products. The best service ever and extremely fast delivery without a fuss. Ordered on Wednesday and arrived on Sunday, you can’t get better than that. Thank you Oran! Will be buying more from them in the future.
May 15, 2024
Unprompted review
Reply from myChway
Thank you for your fantastic review!
It's great to know your order arrived promptly. We appreciate your recommendation.
Thank you very much for your support.
All my questions were answered in both…
All my questions were answered in both a professional and friendly manner. Thanks 😊
May 9, 2024
Unprompted review
Reply from myChway
Thank you for your wonderful feedback! We're pleased to hear that all your questions were answered professionally and with a friendly touch. Your satisfaction is our priority, and we appreciate your kind words.
Great customer care
Very nice, very helpful & very responsive. My package was supposed to be delivered by a certain date, but because of a holiday in their country, it was not. They were sure to explain the situation to me and make sure that it got to me immediately after the holiday, and it did. I truly appreciated the great customer care.
May 9, 2024
Unprompted review
Reply from myChway
Thank you so much for your kind words and understanding!
We apologize for the delay due to the holiday, but we're glad we could keep you informed and ensure your package was delivered promptly afterward.
Your appreciation means a lot to us, and we're here to assist you with anything you need in the future.
Thank you for being a valued customer!
Very satisfied with my purchase from…
Very satisfied with my purchase from mychway. I was a bit nervous because it stated my package was delivered but wasn't I then looked at my cameras no package I contacted mychway they were very informative with tracking number phone numbers. I then contacted UPS they had my package I picked it up. and let Mychway It was in my possession. Thank you mychway for your concern and for your help Mychway deserves a 5 start rating. then I asked for instructions for my sShape 30k That quickly it was on my email. 🫶
regards
Sarah
May 9, 2024
Unprompted review
Reply from myChway
Thank you for your feedback! We're glad to hear you're satisfied with your purchase from Mychway. Your satisfaction means a lot to us.
For any further inquiries, please feel free to contact us and we are always happy to help.
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Fast shipping!
I really appreciate the fast shipping. Thank you as always!
May 9, 2024
Unprompted review
Reply from myChway
Thank you for your kind words!
Your satisfaction is our priority, and we're always here to assist you.
If you have any further questions or concerns, feel free to reach out.
We bought 2 machines from myChway and…
We bought 2 machines from myChway and one was faulty when it arrived. The customer service was very quick to respond and when problems couldn’t be resolved a replacement was sent out immediately. Will definitely be buying from them again in the future.
May 3, 2024
Unprompted review
Reply from myChway
Thank you for your feedback. We're sorry about the inconvenience caused by the faulty machine. Our products undergo strict quality checks, but we regret this oversight.
We provide a 30-day return/exchange policy, with a one-year warranty on main units and three months on accessories. For any further assistance, please don't hesitate to reach out.
Reply from myChway
Thank you for your feedback!
If you have any further questions or need assistance in the future, feel free to contact us.
Reply from myChway
Thank you for your feedback! We're glad you appreciated our fast delivery and excellent customer service. We strive to maintain high standards.
For any further inquiries,please feel free to reach out.
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Vary... the sweetest customer care advisor
I was with vary from before I even made a purchase. Vary took care of me before and after the purchase and handled everything with so much care and efficiency. No question was too much. Vary was always willing to help. She so polite and helpful that she alone makes me happy that I bought from mychway.
April 14, 2024
Unprompted review
Reply from myChway
Thank you for your glowing review!
We strive to provide polite and helpful service to all our customers, and we're delighted that Vary's assistance made your experience with us a happy one.
If you ever need anything in the future, please don't hesitate to reach out. We're here to help!
Excellent service
Excellent service. Very responsive. Very helpful and answered and all questions / concerns promptly. Quick shipping to US
January 31, 2024
Unprompted review
Reply from myChway
Thank you for your wonderful feedback!
It's our pleasure to be helpful and address all your questions and concerns promptly.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
I highly recommend buying from this…
I highly recommend buying from this company I had no problem at all with my shipment or product everything works as it should and I am very pleased with the results I had so far with product and community they resolve quickly any questions or concerns.
April 8, 2024
Unprompted review
Reply from myChway
Thank you for your recommendation!
Ensuring customer satisfaction is our top priority, and we're thrilled to hear that everything met your expectations.
If you ever have any further questions or concerns, please don't hesitate to reach out. We're always here to assist you.
Amazing customer service!!
I worked with Amelia and she was very friendly. She kept me up to date on my order shipping. Overall great customer service! And the device I bought was just as described. It’s only been 1 day and I’ve tried it on my hubby. Can’t wait to see the results in a few weeks!
April 4, 2024
Unprompted review
Reply from myChway
Thank you for your review.
It's exciting to hear that you've already started using it and we hope you see great results in the coming weeks!
If you have any questions or need further assistance, please don't hesitate to reach out.
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9 in 1 machine
Emails were very helpful For tracking of my machine. Packaging was very nicely done. Very easily to put together. I’ve only had my machine for three days, but what I’ve used so far has worked very nicely.
April 1, 2024
Unprompted review
Reply from myChway
Thank you for your feedback!
It's great to know that assembling the machine was easy for you and that it has been working nicely in the initial days of use.
If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!
MyChway has been so kind and gracious
MyChway has been so kind and gracious. They will respond in good time and customers service is ALWAYS friendly. The representative always try to make your experience as pleasant and easy as possible.
March 12, 2024
Unprompted review
Reply from myChway
Thank you for your kind words! We strive to provide excellent customer service and make your experience as pleasant as possible. We appreciate your feedback and support!
Very satisfied with the customer…
Very satisfied with the customer service. It was exceptional, as I had an issue with my purchase, contacted them, and immediately solved my issues with no issues. Would definitely buy again for the amazing service.
March 28, 2024
Unprompted review
Reply from myChway
Thank you very much for your feedback.
Providing exceptional service and promptly resolving any issues is our priority.
We appreciate your kind words.
If you have any further questions or need assistance, please don't hesitate to reach out.
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