mychway.shop Reviews 

528
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Delivery was fast!! I'm so excited to try my new device🤍 I will definitely keep buying from this vendor.

Company replied

Rated 5 out of 5 stars

MIYA!!! Best CS rep EVAH!!! Have 100 percent always had GREAT customer service from Mychway (which is insane considering they're sending 1000 dollar objects around the GLOBE!) Seriously do NOT fear or... See more

Company replied

Rated 5 out of 5 stars

Customer service is amazing. They help you with your questions and solve issues well. Communitcation is top notch! I had an issue with my machine and Rosyna helped me with kind and professional email... See more

Rated 5 out of 5 stars

I ordered multiple machines from Mychway after finding videos on YouTube. The customer service I received has been no less than excellent. Miya has communicated regularly, asking if everything is work... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more.  myChway has a strong R&D team developed many such great beauty tool model that clients love. Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world. Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.


Contact info

4.9

Excellent

TrustScore 5 out of 5

528 reviews

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4.9

All reviews

(528)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer services are top notch very…

Customer services are top notch very helpful and go above and beyond!

July 9, 2024
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind words!
We always strive to go above and beyond for our customers.
If there's anything else we can assist you with, please don't hesitate to let us know!

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Rated 5 out of 5 stars

My experience with mychway from…

My experience with mychway from equipments,to customer service is the best I have ordered several times and I have everything working the way they are supposed to I was attended by Miya thanks for all updates notifications and keeping me updated on my packages definitely I'll be buying again

July 7, 2024
Unprompted review
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Reply from mychway.shop

We're glad to hear that both our products and customer service have met your expectations.
We look forward to your next order!
If you need any help or have questions, feel free to contact us at support@mychway.shop or via WhatsApp at +852 5614 7818.

Rated 5 out of 5 stars

Great customer service

I ordered 6 in 1 cavitation machine and it’s as described and on time delivery. The customer service is great and they get back to you in a timely manner on what’s app. Have not used it yet and will review in a few months regarding my results either here or on YouTube .

July 15, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your review! We’re glad the 6-in-1 cavitation machine arrived on time and as described.
It’s great to hear that our customer service has been helpful.
We look forward to your feedback after you’ve used the machine. If you have any questions, feel free to reach out.

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!
Very responsive and thorough. Was asked very detailed and expert questions to figure out what the issue was. I received the replacement part in no time. I was dealing with a very courteous and kind rep. Great experience!
Thank you

July 11, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your fantastic feedback!
It’s great to know that you received the replacement part quickly and had a positive experience.
For any further inquiries, please contact us at support@mychway.shop or via WhatsApp at +852 5614 7818.
We are always happy to help.

Rated 5 out of 5 stars

My experience with Mychway has been… Excellent!

My experience with Mychway has been excellent! Questions are responded to within 24hrs, the customer service reps are very helpful and courteous. I love my machine, it takes time and you have to be consistent but it performs exactly the way it’s presented. My skin looks 10 years younger!

July 18, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your great feedback!
We’re delighted that you're happy with your machine and that our customer service team has been helpful.
If you need anything else, feel free to reach out.
Thanks for being a valued customer!

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Rated 5 out of 5 stars

the best machines ever bought!

This company is the best productor of quality machines, also those intended for home use, deliver perfect results, we use them in our studio and work by far much better than many professional machines we have bought in the past.
Feel confident in buying their machines because you are in good hands, also with their customer service! super fast in replying and extremely exhaustive!!

July 17, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your great feedback!
We’re delighted our machines are working so well for you and that our customer service has met your expectations.
If you need any further assistance, feel free to reach out.
Thanks for your support!

Rated 5 out of 5 stars

Great equipment and customer service

So far I have purchased 3 different body contouring devices from this company and the equipment was great and the customer service is top notch. All my shipments were fairly quick to receive. I would highly recommend this company.

July 12, 2024
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind words and positive feedback!
It’s wonderful to know that the promptness of our shipments has contributed to your satisfaction.
Any further inquiries,please feel free to contact us and we are always happy to help.

Rated 5 out of 5 stars

Customer service

I ordered 2 different machines. It took almost 4 months to receive because I live outside of the U.S. Miya kept in touch with me the entire time. Sending updates and requesting more information if needed. There was never a time that I reached out and did not receive a timely response. My review is mainly based on the customer service since I have yet to use either machine.

May 9, 2024
Unprompted review
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Reply from mychway.shop

We sincerely appreciate your patience and understanding during the delivery process, especially considering the challenges of international shipping.
Your satisfaction with our customer service is incredibly important to us, and we're glad to know that we met your expectations in this regard.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support and kind words.

Rated 5 out of 5 stars

Customer service and company are great

Customer service and company are great! There was something wrong with my order and they fixed right away. Machine works perfectly. Thank you! 🙏🏼

April 26, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your great feedback! We’re glad we could quickly fix the issue and that your machine is working perfectly. If you need anything else, just let us know!

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Rated 4 out of 5 stars

Great customer service

Great customer service, and follow up asking sbout my purchase process experience. I received machine exactly when promised, no delays. Machine is very nice, was very easy to set up and included instructions on using the machine.

June 11, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your positive feedback!
We're happy to hear that setting up the machine was straightforward and that the instructions were helpful.
If you have any questions or need assistance in the future, please feel free to contact us.

Rated 5 out of 5 stars

This company is great

This company is great. I had absolutely no complaints. Delivery time was fast. Customer service was top notch! everytime I had a question or concern i didn’t have to wait a long time for a response. I needed new laser pads those were shipped out less than a week. Thank you for your great customer service.

April 23, 2024
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind words!
Providing fast delivery and excellent customer service are always our top priorities, and we're glad we could assist you promptly with your laser pads.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Their customer service is excellent

Their customer service is excellent! There is a delay only due to time difference but they are readily available through WhatsApp. They are willing to offer a lot of help and support when needed. Highly recommend

June 20, 2024
Unprompted review
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Reply from mychway.shop

We greatly appreciate your kind words about our customer service.
We understand the challenges posed by time differences but are committed to being readily available on WhatsApp to assist you promptly.
Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

I highly recommend it, a 10!

Sharing here my total satisfaction with my machine, in just a few sessions I was able to see incredible results. I also cannot fail to mention how well I was served by the Mychway representatives who were super attentive and dedicated to answering all my questions and doubts, I give it a 10 and I highly recommend it. I also can't forget to say how fast the delivery of my machine and all the creams was. I am really happy !

May 31, 2024
Unprompted review
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Reply from mychway.shop

Thank you so much for your wonderful feedback!
Providing excellent customer service and prompt delivery is our priority, and we're glad to have met your expectations.
If you have any more questions or need further assistance, please feel free to reach out.

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Rated 5 out of 5 stars

Very quick to respond to a concern with…

Very quick to respond to a concern with my laser lipo machine and assure me that nothing was wrong.

June 19, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your feedback!
We're glad we could promptly address your concern regarding the laser lipo machine and reassure you that everything is functioning properly. If you have any more questions or concerns in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great Customer Service and Radio Frequency Device

I purchased the radio frequency machine and it was delivered on time with no issues , the manual was emailed to me and when I had questions about how to use the machine customer service helped me right away ! They also answered other questions I had !

June 6, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your feedback! We're delighted to hear your radio frequency machine was delivered on time and that our customer service was able to assist you promptly. If you have any more questions, we're here to help.

Rated 5 out of 5 stars

The Unicorn of customer service!

I am not one to write reviews good or bad, but Mychway and Miya are truly the UNICORN of online retailers, and I had to share my experience. Watching a beauty blogger's insta about all the benefits of her cavitation machine sent me down a rabbit hole of research on these machines. Approximately 100 YouTube videos later I felt very confident this would be a solid company to purchase my machine from. It's annoying to read a review claiming other reviews are "fake", as I will explain, my experience mimics all of the glowing reviews. When I purchased my machine, I had multiple models in my "shopping cart", I do this to compare specs of one's that meet my "wants". Well I removed the one I wanted and purchased the one I didn't want. When I received my tracking info email the next day (yes the next day, that was impressive) I realized I ordered the wrong model. I emailed their customer service and Miya responded almost immediately with all my options to get the correct machine to me ASAP. She had already reached out to fed ex to reroute it back to them (it was already half way across the country at this point), she gave me all the fed ex info for me to also try on my end. She got it done! I had the model I wanted literally a few days later! It doesn't end there, Miya follows up every step of the way, genuinely interested In my experience with the machine. I wouldn't hesitate one second ordering anything from this company again, their customer service and the quality of the products they sell are the best I've ever dealt with!!

June 14, 2024
Unprompted review
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Reply from mychway.shop

Thank you for your wonderful feedback!
We truly appreciate you taking the time to share your experience with us.
Your satisfaction is our priority, and we're thrilled that Miya could assist you promptly and effectively with your order.
Rest assured, all reviews on our platform are from verified customers like yourself.
We value transparency and strive to ensure every customer has a positive experience with our products and service.
If you ever have any questions or need further assistance, please don't hesitate to reach out at support@mychway.shop or add our WhatsApp at +852 5614 7818.

Rated 5 out of 5 stars

I have only good things to say about my…

I have only good things to say about my experience with mychway. They have great response time and have answered all my questions and are super friendly. I have worked with Miya, and she’s been a great resource! Thank you!

June 8, 2024
Unprompted review
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Reply from mychway.shop

Thank you so much for your wonderful feedback!
Our team strives to provide excellent service, and it’s great to know that our response time and friendliness met your expectations.
Thank you again for your support, and we look forward to continuing to assist you!

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Rated 5 out of 5 stars

The best customer experience EVER

They reached out to me to tell me I had accidently paid twice! They credited my credit card, updated me consistently on my order and were always available on chat within a few minutes. After I received my order they checked in, sent me user videos to help me use my machine, and a link to the manual. I will DEFINITELY use them again

June 5, 2024
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind feedback!
It's wonderful to hear that our team was able to assist you promptly and effectively.
We always strive to provide the best customer service possible, and we're glad that you found our updates, chat support, and follow-up resources helpful.
For any further inquiries, please feel free to contact us, we are always happy to help.

Rated 5 out of 5 stars

I'm very please with the service of…

I'm very please with the service of this company, especially with Miya and Oran. But Miya is number one. She's a person with kindness manner and problem's solving talent that you as a costumer don't feel estrange or insecure. I always received great support and promptly answer and deliver to my items purchased from this company. Thank you Miya!

May 27, 2024
Unprompted review
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Reply from mychway.shop

Thank you so much for your kind words.
We strive to provide excellent support and timely responses to all our customers, and it’s gratifying to know that we have met your expectations.
Your kind words motivate us to continue delivering top-notch service.
Thank you once again for your trust and support.

Rated 5 out of 5 stars

I’m really enjoying my s-shape device

I’m really enjoying my s-shape device. I’m seeing great results. My device shipped fast and the customer service was amazing. I truly appreciate the open line of communication and follow-up to ensure my clients receive nothing but the best. Thank you!

May 27, 2024
Unprompted review
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Reply from mychway.shop

We're thrilled to hear that you're enjoying your S-Shape device and seeing great results. We appreciate your acknowledgment of our communication and follow-up efforts. Ensuring that our clients receive the best is our top priority.

For any further inquiries, please feel free to contact us at support@mychway.shop or via WhatsApp at +852 5614 7818. We are always happy to help.

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