We can take your money in a single call, but will need multiple calls if you want to cancel.
Got cold called from the company, and the cover sold seemed to be good. I then did a bit of research and found that it was over priced. As i was in the 30 day cool off period, i called and asked to cancel. So when they called they did everything in one pass, from checking the car details, my details, the cover the quote and an initial payment. All in a single call with a single person. When you want to cancel, due to rising costs in other areas i could not afford, the person I spoke to, initally tried to reduce the cost for me, but it was still much more than other companies were offering for the same cover from my research. As soon as i was not going to change my mind, i then needed to speak to a specilist, and they could not transfer me, there was no queue for them, there was no direct number for me to call, they would contact me in 24-48 hrs. Totally geared to the company and not the customer, can only imagine what the claims process would be like. Seems like i dodged a bullet.