MyCounselor.Online Reviews 

862
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, the reviewers overwhelmingly had a great overall experience with this company. People frequently mention that the counselors are exceptionally kind, patient, and knowledgeable, creating a very safe and welcoming environment for meaningful personal healing and growth. Clients also deeply appreciate the practical tools, thoughtful insights, and consistent guidance provided during virtual sessions, which successfully help them navigate difficult daily personal challenges and improve relationships. Some reviewers were not happy with certain specific aspects of their counseling services. A few individuals noted encountering unhelpful guidance, an apparent absence of cohesive plans, or unexpected recording practices during their initial appointments.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how caring, patient, and knowledgeable the counselors are... See more

Service

Customers had positive experiences with service, often highlighting the compassion, professionalism, and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are compassionate,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting warm, supportive, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amy is thoughtful, supportive and humorous. She picks up even the smallest emotional shifts and is ready to dig in deep. Amy genuinely cares for the wellbeing of her clients and is never judgmental, j... See more

Rated 5 out of 5 stars

I was lucky and had a great fit right off the bat. I was mostly impressed with the scripturally-based wisdom/approach that I knew these folks were genuine. I truly feel like these conversations were a... See more

Rated 5 out of 5 stars

Miss Amy treated me with kindness and understanding. She’s honest and gives encouraging and realistic feedback. She prayed at the end of our session, which gave me a sense of peace that she’s looking... See more

Rated 5 out of 5 stars

Amy was a blessing to us giving us sound guidance and resources we needed on our journey to heal real intimacy in our marriage. She provided the tools needed to recognize and change negative cycles we... See more


Company details

  1. #5 of 33 best companies in Mental Health Service
  2. #1 of 5 best companies in Counselor
  3. #1 of 3 best companies in Family Counselor
  4. #1 of 5 best companies in Marriage Counselor

About MyCounselor.Online

Written by the company

Why MyCounselor.Online?

At MyCounselor.Online, our counselors receive unparalleled training and supervision, ensuring the highest standards of excellence in Christian counseling. Our comprehensive 2-year, 4,000-hour post-graduate residency equips each counselor with 2,000 hours of theology and neuroscience training, plus another 2,000 hours of supervised direct client care. This intensive program includes specialized rotations in trauma-informed care, emotion-focused couples counseling, and sex therapy, fostering a deep understanding and skill in addressing complex psychological and relational issues from a faith-based perspective.

Our proprietary model, Neuroscience Informed Christian Counseling® (NICC), boasts a remarkable 92% success rate, significantly surpassing the industry average.

We are committed to not only developing professional expertise but also nurturing personal growth, as all our counselors engage in individual and group therapy to foster their own emotional and spiritual well-being. This rigorous approach ensures that each counselor is not only highly competent in their craft but also continuously evolving and adapting to the highest professional standards.

Whether you are seeking support for anxiety, depression, marital conflicts, or need guidance through complex trauma, our counselors are here to offer you support grounded in faith and advanced psychological practice. Start your journey towards healing at MyCounselor.Online, where faith meets mental health expertise. Explore our counseling services and find the support you need today.

Proven to work: 93.6% Success Rate

Written by the company

Neuroscience Informed Christian Counseling® (NICC)
Neuroscience Informed Christian Counseling® (NICC) is a transformational model developed at MyCounselor.Online that unites the best of modern clinical science with the timeless truth of Scripture. If you’re familiar with approaches like AEDP, EFT, IFS, EMDR, or other attachment-based, emotion-focused, and experiential therapies, you’ll recognize much of the territory—but NICC is uniquely Christ-centered from the ground up. Our counselors integrate cutting-edge neuroscience, attachment theory, and trauma research with a biblical vision of the human soul. The goal isn’t just symptom relief—it’s healing wounds, filling developmental gaps, and transforming the coping strategies that once helped you survive but now hold you back. We call this maturing into your true self in Christ—a secure, connected, emotionally healthy person who reflects His love. It’s a model proven to work: 93.6% of clients who complete their course of care at MyCounselor.Online report a successful outcome. And it’s deeply faithful to God’s Word, holding together what He has joined—His design for the brain and His plan for the heart.

*Risk-Free Guarantee

We’ll refund every penny

Your peace of mind matters. If you’re not thrilled with your first session, we’ll cover the cost and match you with a new counselor. And if online counseling isn’t the right fit for you, we’ll refund every penny—no questions asked.

Contact info

Get Matched with the Perfect Counselor!

Meet with a Matching Specialist, it's free, with no obligation :)

4.8

Excellent

TrustScore 5 out of 5

862 reviews

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4.8

All reviews

(862)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MyCounselor.Online is an answered prayer

MyCounselor.Online is an answered prayer for me and my wife. They were organized and very kind from the beginning. Greg, our counselor, has been able to work through our issues with incredible compassion and professionalism. I have nothing bad to say, greatly recommend!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Emily Hurst is amazing

Emily Hurst is amazing, she has helped me grow as a person and has given me great perspective to handle past traumas and grow closer to Christ.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Learning to see clearly

Minji is most helpful in helping me understand why I am the way I am. She creates a safe space for my vulnerability, which I typically do not express. God is blessing me through this young lady.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Adina is Fantastic

Adina is a fantastic listener. She offers great feedback and helps me process what I’m feeling. She gives off a very calm vibe and is genuinely interested in what I am saying. I always feel better after talking to her.

February 24, 2026
Unprompted review
Rated 2 out of 5 stars

Marriage counselling fail

Miss Summer Baker is a nice person. However, upon completing three sessions, it is apparent that she does not have a cohesive plan or a well-developed ability to perceive deep emotions. The biggest disappointment is that she displayed an obvious bias towards one party over the other.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mary has made an incredible impact on us!

Mary has made an incredible impact on our relationship. She brings such a calming presence to every session and has a gift for helping us see the positive in situations while still offering thoughtful, constructive feedback. We genuinely look forward to our counseling sessions and value the space she creates for growth, honesty, and understanding. Since we began working with her, she has been a true bright light in our lives. We are so grateful for her guidance and could not recommend her more highly!!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Upgrade your marriage

Danielle has taken our wonderful marriage and has upgraded it to a mind-blowing amazing marriage. She has helped us navigate the empty nest transition with ease and has taken our sex life to a new level of pleasure and joy. She has a true gift of wisdom and counseling that brings about positive changes for both my wife and I. We would highly recommend her and this company for your marriage. It is so worth investing in.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Megan is so caring and I was able to…

Megan is so caring and I was able to understand myself better than I have in a long time. She gently guided me through a really tough time. I am going away with many things she helped me with that I will never forget. Her love for the Lord and understanding about his love has been projected to me. I understand so much more now.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amy was truly exceptional

Amy was truly exceptional. She helped me navigate one of the most emotionally difficult seasons of my life — a hard divorce — and supported me through the ups and downs of new love and a new marriage. Her empathy was genuine, and she communicated with such clarity and compassion that I always felt heard and understood.
She has a bright smile, a calm and caring disposition, and she created a safe space where I felt comfortable sharing openly. I genuinely looked forward to every session. With her guidance, I grew emotionally stronger and more confident in myself and my relationships. I’m incredibly grateful for the impact she had on my life and hope to connect in the near future. Rebecca

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Eva has been a fantastic listener

Eva has been a fantastic listener. She paces our sessions very nicely. It doesn't feel rushed, but it still feels like we are getting somewhere. She does a great job empathizing and asking helpful questions.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

A safe place to share

Caroline was an excellent listener and helped me tell my story of loss and healing. Then we discussed the current challenges I'm facing and she showed great compassion and empathy.

February 17, 2026
Unprompted review

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