MyCPAP Reviews 

4,563
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 877 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy and convenient ordering process, often finding the website simple to navigate and staff recommendations helpful. People frequently highlight the competitive and reasonable pricing, noting significant savings compared to other suppliers. The products are often described as high quality, arriving well-packaged and exactly as ordered, with prompt and efficient delivery, frequently earlier than expected. However, some customers also noted occasional issues with delivery, including lost parcels or significant delays, and felt communication about shipping was sometimes unclear. A few other people also felt that staff product knowledge was sometimes lacking or that pricing for certain items was considerably higher than international alternatives.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Clients share positive opinions on product, with many reviewers pleased with their new machines and finding... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as easy and... See more

Price

Customers had positive experiences with price, often highlighting competitive and good pricing, with some... See more

Service

People report positive experiences with service, often describing it as amazing, excellent, and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online ordering was easy, intuitive. Standard shipping yet arrived on third day after order placed at a rural location. Value for money. Products safely packaged. Products as ordered. Already a repeat... See more

Rated 5 out of 5 stars

Victoria is a LEGEND !!!! Her knowledge was great, and her customer service was down to earth and amazing !! Her recommendations made the process easy and she helped me get exactly what I was loo... See more

Company replied

Rated 5 out of 5 stars

Could not get more easier and clearer than this! Select the product, pay, receive the product, pretty straight forward. I am repurchasing a newer model of my old CPAP machine so I didn't need much adv... See more

Rated 5 out of 5 stars

Always super quick delivery, good prices in a competitive market. I bought a travel CPAP machine and haven’t used it quite yet. But as usual everything was beautifully packed and organised. Many thank... See more



Company details

  1. Sleep Clinic
  2. Medical Equipment Supplier

Written by the company

MyCPAP has been established for over 10 years and is Australias leading supplier of CPAP products. We supply CPAP machines, masks and accessories. We have all the leading brands which include ResMed, Philips Respironics, Fisher and Paykel Healthcare, Transcend and Lowenstein

MyCPAP - The CPAP specialists

Written by the company

We have a great understanding of people with sleep apnea
We have a great understanding of CPAP machines and masks and have over 10 years experience

Fast and free shipping for orders over $100

Express deliveries available

We guarantee delivery of all items with a money back or replacement guarantee in place. We also offer a 14 day money back guarantee on all products

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,563)

806 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication throughout…

Excellent communication throughout purchase and very fast interstate delivery.
Even though the product needed to be returned, the company was still helpful and quick to reply to my email.
Will definitely use them again in the future, as they their pricing was highly competitive.

May 11, 2026
Rated 5 out of 5 stars

Impressive

Impressive
Order the Resmed auto package on Friday,it was delivered on Wednesday.
Easy to set up, no longer snoring like a freight train.
Well packed, very well priced.
If I ever need another be ordering thro these guys.
Thanks 😊

May 3, 2026
Rated 5 out of 5 stars

Prompt service

Prompt service, parcel arrived intact, good value - the nose mask and size were perfect thanks also to the earlier respopnse to my questions.

April 30, 2026
Rated 3 out of 5 stars

Your delivery service is the best

Your delivery service is the best. Thanks for getting my machine to me so quickly.
I am concerned on the quality of the product. I have been using it now for over 3 weeks and find things awkward. The power cable is stiff and almost rigid. Why won't it just lay where you want it? The air tube too, is stiff and frustrating when moving. Like, it's the type of plastic used is rigid and won't loosen up from the bends caused by packaging. My old series 10 machine tube had a 'T' connector fitting the back of the machine, so the tube comes out sideways whilst this tube comes straight out of the back of the machine. Why you changed that I have no clue. I hope you are not trying to find ways to build the machine cheaper by substituting quality products. It's very noticeable when one sleeps with a machine such as this.

April 28, 2026

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