Terrible Experience with My Debt Hero
Terrible Experience with My Debt Hero – Failure to Cancel My Application I am extremely disappointed with My Debt Hero. After requesting to cancel my debt review application, they have failed to action my request. I authorised a DebiCheck mandate of R9,545.11, but I have not signed any application forms or submitted Form 16. I received only a welcome email requesting my personal details and creditor information before deciding not to proceed. Despite my decision to withdraw, my cancellation request has not been resolved. This is unacceptable and has left me concerned about the possibility of an unauthorised debit from my bank account. I expect My Debt Hero to take my cancellation seriously, cancel the application immediately, and ensure that the DebiCheck mandate is revoked and no deductions are made. The lack of resolution has been extremely frustrating and has undermined my trust in the company. I would not recommend a service that fails to respect a customer's clear request to cancel.
My Debt Hero ignored my cancellation request, risking unauthorised deductions and destroying my trust.
Every time I email MyDebtHero for an update on my cancellation I receive a new ticket
Mon, Oct 19 at 9:04 AM Ernest Solomon Hero Support - One of our Support Heroes will be reviewing your request and will send you a personal response as soon as possible.
Mon, Oct 19 at 2:20 PM Jacques Skippers - Please note that one of our agents is already working on another ticket regarding your query. You will receive feedback on your relevant ticket within 4 hours. We will now close this as a duplicate ticket.
On Mon, 19 Oct 2026 at 15:33, My Debt Hero Support Ernest Solomon - Your request has been assigned to the relevant service agent at our offices who will get into contact with you within 4 hours.
Mon, Oct 19 at 3:33 PM Ernest Solomon Please be informed that I will be closing this ticket as Jacques Skippers is assisting you on ticket number 263077. Your query will now be attended to under ticket 263077. This is about my request to cancel this application.
20/10 263925 Charlize Meyer Hero Support
20/10 263787 Hlumela Gabile Hero Support
Sat, Oct 17 at 11:58 AM and Mon, Oct 19 at 9:08 AM - I emailed requests to cancel the debit review application and debit order authorization to the service desk support, Debt Specialist and Customer Service Agent; the subject - CANCEL APPLICATION - Re: Bonita Hoffmeister | Applicant Number: 1990765 | ID Number: | Branch Name: My Debt Hero 3427 | Branch Number: 2188
I've never heard back from the Kieran Dreyden, the Debt Specialist.
At Mon, Oct 19 at 11:57 AM I received a confirmation response from Hlumela Gabile, Service Support Agent, Stating: Thank you for your email. I have received your request for the cancellation of your application and debit order authorization. I will process this immediately and provide further confirmation once completed.
Today, Tuesday, October 20, 2026 at 12:38:50 PM GMT+2, Lion Legal Guard (no reply) I received a welcome email from Lion Legal Guard as a value-added service included in your Debt Review process, we're here to support and guide you throughout your journey.
This was never discussed with me.
On Tuesday, October 20, 2026 at 01:48:55 PM GMT+2, Hlumela Gabile emailed me requesting a call to consider my options. BUT yesterday she confirmed receipt of my cancellation request and that she would process it immediately.
I responded to them requesting to proceed with cancellation as instructed.