MyDermaDream Reviews 5,172

Jhein was very polite, friendly and thorough. I appreciated the time he took to explain everything to me. Thank you very much!

After taking my information and creating an order when I did NOT hit the “place order” button - I hit the back button and deleted my information- I got an email confirming the order I never placed and they charged my credit card. Customer service finally refunded the “non refundable “ charge and said they would delete my information. They did not. I’m now getting charged for a “subscription “ I never signed up for. Ridiculous.

This company has put unauthorized charges on my card for a membership and has been giving me the run around for two weeks. So far I don’t see any results from using their red light therapy and it’s been almost two weeks.

Flora took great care of me for the problem I had. Thank you Flora

Pleasant to speak with

Fast response.

They are very knowledgeable about their products and skincare.

I was confused with all the videos and ended up picking something I didn’t want and Jane cleared the order for me. Very pleased with her performance in clearing up the problem

Shehzad helped me with my account and explained what my charges are . I was about to cancel my subscription , but Shehzad convinced me to stay and extended / pause my autoship

Having a one on one conversation with a skin care specialist to give specific step by step instructions on the proper use of the product(s) was very helpful and took out the guesswork and uncertainty associated with using a new device. Theresa was informative and patient. She answered all of my questions clearly and concisely.

I'm a caregiver and a hospice sitter. This makes my life crazy! Flora has been working with me to get everything set up to meet my needs and challenges. I appreciate the customer one on one service. Everyone is quick to respond and resolve and answer any and all questions. Thank you!

I had a great experience with DermaDream this week. My products arrived and they are fantastic. Unfortunately I had to cancel my membership due to needing two major surgeries ASAP! Flora was amazing! She gladly canceled it for me and also offered a store credit to make up for the monthly charge that couldn’t be reversed. I am so grateful that Flora went out of her way to help me during a difficult time! She truly represents excellent customer service! Thanks so much! I would highly recommend these products as well. They are great!

Phone call to me was unexpected, but representative was sincerely interested in my proper use of the product I ordered. She took time to explain protocols and benefits of supplemental products.

Jhein, provided me exemplary service! I called to ask a couple of questions before I ordered ALD and serum. The website was a little confusing. If Jhein couldn’t answer my questions, I may not have made the purchase. As it was, she was very informative and brought a smile to my face with her stellar customer service service skills. You have a valuable employee.
B. Houx
Ogden, UT

Trisha was very kind and solved my order issue for me. She was thorough and pleasant as it took some research time to complete the details.

This company OWES me $53.42. They promised IN WRITING A FULL REFUND of the $52.42, they are way beyond the time of refund as promised. I have reached out NUMEROUS times for a resolve to this blatant unauthorized charge to my credit card. They have committed FRAUD in the most egregious way.
Liars, con artists and frauds. I want my refund as promised.

Flora was extremely helpful in her dedication to keeping me as a happy customer. She handled and resolved my shipment issues with thoughtful care and communicated clearly every step of the way. Thank you Flora for your kindness and support.

I was recently very fortunate that my concern was handled by Genalyn at My Derma Dream. She worked tirelessly to resolve the issue. She really cared about customer satisfaction & actually made me smile with the emails she sent to me. Truly a breath of fresh air & an asset to the company. Thank you, Genalyn!

Due to recent illness and hospitalizations within my family, I am not able to use the My Derma Dream products for the time being. Therefore, I needed to either cancel or suspend my membership and called customer service for that reason. Customer service representative Awais helped me put a temporary hold on the membership so that I can get back into the program at a comfortable pace. I appreciate his kindness and patience as he offered me the ability to postpone membership for the time being. He is definitely a credit to the company.

Chris Ann was extremely professional and courteous, helping me with my order. Thank you Chris Ann