I have ordered through My Diamond Paining three times and have found them to be very professional. I live in the United States and was leary of ordering outside the country. The website was user-fri... See more
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Review summary
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Reviews shaping this summary
This is a beautiful placard to place in your home upon completion. The colors are vibrant and eye catching. Fun project to work on. The set was complete. Nothing missing. A nice gift to give to family... See more
All the diamond paintings that I have received from My diamond painting have turned out beautiful. Already have 5 or six framed and hanging in my home. Then I have the ones that I received that I ha... See more
My job is seasonal, so at work I have completed at least 30 to 40 paint with diamonds. I love them. It’s very rewarding when I’ve completed each beautiful project!!
Company details
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4.8
Excellent
391 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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Great service quick delivery 4th time…
Great service quick delivery 4th time ordering
June 20, 2024
Unprompted review
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Wish that canvas was rolled up
Although I needed to iron out the pleats from the canvas, the quality of the stones makes the picture stand out and truly beautiful.
June 30, 2024
Unprompted review
Reply from Mydiamonpainting
Dear customer,
Thank you for your order.
We are very sorry to hear about this.
We are very sorry for the rude behavior of the logistics that caused your product to wrinkle.
Please contact our customer service email: service@mydiamonpainting.com
We will 100% solve your after-sales problems.
Your satisfaction is our unlimited motivation to move forward.
Thank you for your understanding and kindness.
Sincerely,
Customer Service
Very nice items
Very nice items. Easy to deal with, have bought from many times.
June 11, 2024
Unprompted review
Love the colour easy to use
June 20, 2024
Unprompted review
Treat yourself to a life long memory.
Took a little time getting here But was well worth it, every thing I hoped for and got some AB's unexpectedly. Would use this method on any more I want to go from My pictures to a Square PD. Am doing it now so no show and tell.
June 16, 2024
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Great products and they match the…
Great products and they match the description of what I ordered.
May 30, 2024
Unprompted review
I have been buying and creating diamond…
I have been buying and creating diamond paintings since the start of the pandemic. I really enjoy them so much. Great selection of types and sizes. Customer service is excellent!
June 7, 2024
Unprompted review
I am very happy with all my purchases I…
I am very happy with all my purchases I have made to date
June 5, 2024
Unprompted review
Very pleased with all items received…
Very pleased with all items received from this company
June 7, 2024
Unprompted review
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Beyond perfect
Absolutely love both of my cats with butterfly diamond paintings. Both hung on the wall where my foster kittens create is :)
April 14, 2024
Unprompted review
Opinion
Took a long time for my products to ship but other than that and taking forever waiting for them to ship everything was good
May 1, 2024
Unprompted review
Beautiful flowers
I am very satisfied with my painting. Flowers and butterflies are beautiful!
May 9, 2024
Unprompted review
The product is good quality
The product is good quality, the prices are fair and they even included a free gift that I wasn't expecting so it was a nice surprise
May 7, 2024
Unprompted review
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I ordered three of the champagne…
I ordered three of the champagne special cut items. One of them has a striped black line in it and I wrote to the company and it's undeliverable I would like another one sent to me to replace the one that's got the black line in it I sent a picture with it and haven't heard back yet I would just like to replace the
one that's bad and then I've got an order ready for four more once I hear back from them. It was the purple one.
May 7, 2024
Unprompted review
Reply from Mydiamonpainting
Hello, we found one order record under your name, which includes 3 Christmas Gift Box Special-Shaped Diamond Painting and 3 Little Snowman Round Diamond Painting. Would you please kindly tell us your invoice id of the champagne ones OR try to send a message to our customer service( service@mydiamonpainting.com ) again? We will work hard to solve out for you. Thank you very much for your understanding and support.
Disappointed with the quality of the canvas
I was disappointed with the quality of the mydiamondpainting canvases AND the fact that the order was not shipped for more than 2 weeks.
April 23, 2024
Unprompted review
Reply from Mydiamonpainting
We are very sorry that you got bad experience. For your order on February, there were some delay because most factories and carriers had a long vacation due to Chinese Spring Festival. If there is any quality issue, please feel free to contact our customer service and we will work hard to solve out for you. Thank you very much for your understanding and support.
DO NOT ORDER from this website
I ordered two diamond paintings for my son's birthday. First they didn't arrive in time. That's fine - it happens.
Then they didn't arrive at all. They have never arrived, and all of my emails are ignored.
Horrible online shopping experience. AVOID THIS COMPANY
March 10, 2023
Unprompted review
Reply from Mydiamonpainting
Sorry to hear that, we neither find your message records nor order records through this name. Please kindly send us your invoice id and then we will solve out for you. Thank you.
Still want my money
I placed an order 2/8/24. Immediately I realized their system changed my address too PO Box. That is not my address. I sent an email advising of the correct address. I received an auto reply stating it was Chinese New Year they would return to the office 2/16. I contacted again on 2/19 to verify address change. The reply was you were out of 2 of the items. Should they replace with similar items. I responded 2/20 cancel entire order. 2/21 I received email stating “ Sorry for the delay, we got them restocked now. How about we refund you the shipping fee 6.99usd as compensation and you kindly keep the order?” I responded 2/21. Have you changed my mailing addresss? No answer
2/24 I remained cancel entire order 2nd request. Still no answer as of 3/2/24
February 8, 2024
Unprompted review
Reply from Mydiamonpainting
Sorry to hear that, we did not receive your confirmation message that you agree to keep the order and thus it was held on before. By the way, we refunded you the full on Mar 04. If any more question, please feel free to contact us.
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Diamonds
I have only purchased 1 time. There is only the best products here, i would be a loyal customer .I really would like to purchase from this company, but I'm worried the scams for other handlers an things will steal. Can someone Please help me so I know this place is working . I see half good an half fake things from others.
January 21, 2024
Unprompted review
I ordered the mystery box ...for 3
I ordered the mystery box ...for 3. And all o got was 3 dp. That are the worst I have ever seen. Thanks for nothing.
January 16, 2024
Unprompted review
Reply from Mydiamonpainting
Sorry to hear that, it is a diamond painting mystery box and thus most of them are diamond paintings. Please kindly leave us a note if you want to get another products as we described otherwise all of them will be sent out randomly. By the way, we sent a message to your email address for futher solution. Thank you very much for your understanding.
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