It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed o... See more
Company replied
I ordered a baby mobile with 4 of the family pets for my grandson. It was a surprise for my daughter as well. I knew it would be special as one of her dogs died unexpectedly several days before the bi... See more
Company replied
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upco... See more
Company replied
Company details
- #23 of 25 best companies in Craft Store
- #94 of 123 best companies in Gift Shop
Written by the company
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
Contact info
United States
- support@mydollfy.com
- mydollfy.com
4.0
Great
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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The doll was amazing and my son loved…
The doll was amazing and my son loved it. Only bad part was the emails and tracking.
March 20, 2025
Unprompted review
Reply from My Dollfy
We’re so happy to hear that your son loved the doll! 💖 Knowing that our handmade creation brought joy to your family truly means the world to us.
We sincerely apologize for any confusion or issues with the emails and tracking process. We’re always working to improve our communication and ensure a smoother experience for our customers. Your feedback helps us do better, and we truly appreciate it!
Thank you for trusting My Dollfy—we hope the doll continues to bring smiles for years to come! 😊✨
Warmest regards,
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Thank you!
I ordered my doll on the 21st January and it turned up today (22nd March). So the wait was long.
However I was kept up to date with emails of why it was being delayed.
Now it's arrived it was so worth the wait! I am so pleased with it and the doll looks perfect for the picture I sent.
Thank you so much!
March 22, 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your patience and for sharing your experience with us! We truly appreciate your understanding during the wait, and we’re so happy to hear that the updates helped keep you informed along the way.
Most importantly, we’re absolutely thrilled that your doll turned out just as you envisioned! 🥰 Knowing that it was worth the wait and that you’re pleased with the final result means everything to us.
Your support and kind words make all the effort worthwhile. Thank you again for choosing My Dollfy—we hope your doll brings you joy for years to come! 💕
Warmest regards,
Honestly one of the worst experiences…
Honestly one of the worst experiences I’ve ever had. I’m fairly understanding but over 3 months to get an order with lots of empty promises. It wasn’t until I threatened to report them for fraud did my order suddenly appear.
My recommendation is skip this company and support an Etsy artist. I wish I had. Also their US office is a shell — everything is in Vietnam and the service is worse than you can believe.
March 20, 2025
Unprompted review
Reply from My Dollfy
We’re deeply sorry to hear that your experience with us was disappointing. Providing our customers with a positive and transparent journey is extremely important to us, and we sincerely regret that we fell short in your case.
Our handcrafted process takes time, and while we do our best to communicate delays, we understand that waiting for a special order can be frustrating. We never intend to make empty promises, and we truly appreciate your patience during the process.
We are a small, artisan-based business that takes great pride in our work, and we value every customer’s trust. Your feedback is invaluable, and we will use it to improve our service moving forward.
If there’s anything we can do to make things right, please don’t hesitate to reach out.
Best regards,
They don’t look
Not wat I expected nothing at all the time it took to get here and the quality I can say there wasn’t no effort into the product for the price people pay I figured it would look something to the picture I send nothing like it if I can rate 0 stars I would
March 16, 2025
Unprompted review
Reply from My Dollfy
We're truly sorry to hear that your order did not meet your expectations. At My Dollfy, we take great pride in our handcrafted creations, and it’s disappointing to know that you were not satisfied with your doll.
We understand that when you place an order with us, you’re trusting us to bring your vision to life. We always strive to capture the details as accurately as possible, but as each piece is handmade, there may be slight variations. That being said, we never want a customer to feel disappointed with their purchase, and we take your feedback very seriously.
Your experience helps us grow, and we are committed to improving both our craftsmanship and customer service. If there's anything we can do to assist you further, please don't hesitate to reach out to us
Once again, we deeply regret any disappointment this may have caused, and we truly appreciate your feedback.
Best regards,
This was a birthday gift its a…
This was a birthday gift its a beautiful make of my grandma on my wedding day it made me cry with how much it resembles her they even added the twist in her collar of her jacket it’s the little things that make a difference
March 13, 2025
Unprompted review
Reply from My Dollfy
Thank you so much for sharing your experience with us. We’re truly honored to have been a part of such a meaningful gift for you. Knowing that the doll brought out such deep emotions and captured the essence of your grandmother on your wedding day means the world to us.
Our artisans take great care in crafting every little detail, and we’re so glad that the small touches, like the twist in her jacket collar, made a difference. Your words remind us why we do what we do—to create lasting memories through our handcrafted dolls.
Wishing you all the best, and thank you again for choosing My Dollfy!
Warmest regards,
The My Dollfy Team 💕
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if you read this review and still go through with the purchase, you are either really stupid or really stubborn
If the fact that more than half of these reviews here are one star wasn’t enough to convince you I pray that if my experience can convince at least ONE of you not to go through these guys before you spend your money I will consider that a immense life achievement. To say, I was disappointed with this company is quite frankly the understatement of the millennia. Unfortunately, I impulsively got this because it was meant to be a Valentine’s Day gift and I knew for sure it wouldn’t get here till after, but fortunately, my girlfriend is very patient and accepting. The reason this place has such a strict rule on not refunding people is because they know EXACTLY what they are doing and it’s really sad because there’s no way we can get these people shut down. So for context I am an African-American male, and my girlfriend is Hispanic and I explicitly stated that in the description along with the actual picture I submitted to them I checked the lighting on the picture and made sure they reflected exactly everything I said in my description, what’s crazy is I NEVER paid for the preview option but for some reason, they allowed me to preview it, and when I saw the preview of the dolls my expectations were completely shattered and not in a good way. Not only do the dolls not look like us, but They couldn’t even get our skin tones correct. My doll doesn’t look any bit brown and mind you. I’m a fairly darker African-American. There’s no excuse as to why my doll turned out the way it did. And her doll made her look like a Caucasian grandmother with bright red blushing cheeks, and she is more of a tan butterscotch color. My Valentine’s Day would be ruined if I didn’t have a contingency plan I went on Etsy And found somebody much more professional with much more positive reviews charging almost HALF. This person didn’t charge me to even preview the dolls I paid for And the attention to detail with this person is incredibly superb. The only reason I didn’t go through them first is because I started off by googling instead of doing further research on this place they put so much work into their website to make themselves LOOK professional but I promise they’re a bunch of jokes. You see the website and their examples and you think you have something that justifies their incredibly high price but beyond that it just degrades itself and quality and overall customer service do you like most of the other comments here and just go through Etsy I promise one of the first two options you find would be the optimal way. In fact, my dolls from Etsy are going to be here on Friday the 14th and mind you. I ordered these Etsy dolls more than two weeks AFTER I ordered from Mydollfy to go here I am still waiting for the first set of dolls with no arrival date or even a shipping Tracking number. And probably the most crazy detail is both sets of dolls (Etsy and Mydollfy) are BOTH Coming to me from Vietnam. The nice person on Etsy. I’ve been working with has been very communicative and very responsive and told me upfront before they even were shipped that the dolls were coming from Vietnam so it would take a little bit of time meanwhile with Mydollfy They fooled me into believing they were based in Delaware when really I had to find out from the computer generated email that they were also based in Vietnam. So don’t let the fact that the dolls are coming from Vietnam discourage you from going with the person from Etsy I can promise you that person from Etsy is very professional very communicative and is actually pretty meticulous about their work. This company on the other hand Is charging around double the person on Etsy is charging and you would think the extra money is going towards better work and better communication but it’s just going for a bigger headache and a nonrefundable loss. Whenever I get those ugly dolls from this company, the first thing I’m going to do is BURN them. They’re already a liability and an irreversible regret whether I throw them away or lock them away doesn’t matter. I genuinely want to watch them burn before my eyes and only after doing so will I at least feel a little better.
March 11, 2025
Unprompted review
Reply from My Dollfy
We’re truly sorry to hear that your experience with My Dollfy was not what you had hoped for. We take every piece of feedback seriously and understand your frustration with the process. Our goal is always to create meaningful, handcrafted dolls that bring joy, and we regret that we did not meet your expectations.
We acknowledge that every handmade item will have slight variations, but we always strive to capture the essence of the photos provided. Your concerns about accuracy and service are valuable to us, and we are constantly working to improve our process to ensure better communication and satisfaction for our customers.
If there’s anything we can do to address your concerns further, please don’t hesitate to reach out to us. Again, we sincerely apologize for your disappointment and appreciate your honest feedback.
Best regards,
The My Dollfy Team
NOT A GOOD EXPERIENCE
Delayed by 3 months and then had the audacity to offer a 10% discount IF I upload a photo of the dolls on social platforms… that’s a very backward approach. They should have offered a 20% discount for the delay alone! My gift was supposed to be a Christmas gift. I tried to cancel for a refund and they wouldn’t let me. Don’t do it. Not a good experience.
March 3, 2025
Unprompted review
Reply from My Dollfy
We’re truly sorry for the delay and for any frustration this may have caused. We completely understand how disappointing it must have been to receive your order later than expected, especially when it was meant as a Christmas gift.
We always strive to be transparent about our production timelines, especially during the holiday season when demand is high. However, we recognize that this experience did not meet your expectations, and for that, we sincerely apologize.
Your feedback is invaluable to us, and we will take it into account as we work on improving our processes. If there's anything we can do to address your concerns further, please don’t hesitate to reach out to us.
Best regards,
The My Dollfy Team
The dolls are gift to both my mom &’ my…
The dolls are gift to both my mom &’ my dad who lost one of the their parents recently. They came out wonderful, any questions regarding my order Dollfy Team answer promptly, wonderful customer service! Will definitely placed another order soon!
March 3, 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words and for trusting us to create such a meaningful gift for your parents. We’re truly honored to have been a part of something so special. Knowing that the dolls turned out wonderfully and brought comfort to your loved ones means the world to us.
We also appreciate your kind words about our customer service—it’s always our goal to provide the best experience possible. We look forward to creating something special for you again in the future!
Wishing you and your family all the best. 💕
Warm regards,
The My Dollfy Team
Adorable!
I was a little skeptical due to the time everything took, but Dollfy was really good at sending email updates and letting me know the delays! I love my baby mobile with 3 of my fur babies. It was worth the wait (~2 months) - so order early if you need it by a certain date! Overall very happy.
March 4, 2025
Unprompted review
Reply from My Dollfy
Thank you so much for sharing your experience! We understand that the wait can sometimes feel long, and we truly appreciate your patience. Our team puts a lot of love and effort into each handcrafted piece, and we're so happy to hear that your baby mobile with your three fur babies was worth the wait!
Your advice to order early is spot on, and we’re grateful for your understanding as we work hard to create these special keepsakes. We’re thrilled that you’re happy with your order, and we hope it brings you joy for years to come.
Thank you again for your support! 💕
Warm wishes,
The My Dollfy Team
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Horrible experience, buyer beware!
I placed an order on January 8, and it’s now March 1st—with no product in sight. Throughout this entire process, I’ve been given the runaround about when my item would ship. I was promised preview photos by specific dates, only for those dates to come and go with nothing. Customer support is nearly impossible to reach, and when I did manage to get a response, I was repeatedly misled. I was even told my order was finished and in quality control, only to later find out it hadn’t even been started. This has been a frustrating, dishonest, and overall horrible experience. I would not recommend this company to anyone.
March 1, 2025
Unprompted review
Reply from My Dollfy
We are truly sorry for the frustration and disappointment you’ve experienced with your order. We understand how important timely communication and transparency are, and it’s clear that we fell short in meeting your expectations.
Our team takes every order seriously, and we regret that this process has not been as smooth as it should have been for you. We appreciate your feedback and will work on improving our processes to ensure better communication and reliability for our customers.
If there’s anything we can do to make this right, please don’t hesitate to reach out to us. We genuinely appreciate your patience and regret any inconvenience caused.
Sincerely,
The My Dollfy Team
The wait was worth it
The wait was worth it, the doll is absolutely adorable!
Definitely will be ordering more soon!
February 24, 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your wonderful review! We're absolutely delighted to hear that you love your doll and that it was worth the wait. Each one is handcrafted with love and care, and knowing that it brought you joy means the world to us.
We can't wait to create more special pieces for you in the future! If you ever need anything, feel free to reach out.
Wishing you lots of happiness! ✨
Warmly,
The My Dollfy Team 💕
Remembering loved one
This was a great experience for my loved ones! It was beyond expectations and truly impressed with the quality and detailing these products have. The two people I gifted this to cried of gratitude! Definitely recommend this because it brings a lot of joy to your loved ones.
February 20, 2025
Unprompted review
Reply from My Dollfy
Your kind words truly touched our hearts! We are so honored to have been part of such a meaningful gift for your loved ones. Knowing that our dolls brought them joy and even tears of gratitude means everything to us.
We put so much care into every detail, and hearing that it exceeded your expectations makes all the effort worthwhile. Thank you for recommending us—we truly appreciate your support!
Wishing you and your loved ones all the best. 💕
Warmly,
The My Dollfy Team ✨
My honest review
My honest review. The dolls themselves are cute when I got them. BUT it took 3 months for me to get my dolls. They put them both in the tiniest box possible and messed up the dolls hairs completely. Does not look like advertisement in their videos. They dolls are still cute though other than their hair and the way they did the nose making it kinda look like the grinch haha
February 22, 2025
Unprompted review
Reply from My Dollfy
We truly appreciate you taking the time to share your experience with us. While we’re happy to hear that you find the dolls cute, we sincerely apologize for the long wait and any issues with their packaging and details. We always strive to deliver high-quality, handcrafted dolls, and we regret that some aspects did not meet your expectations.
Your feedback is incredibly valuable, and we will continue working to improve both our packaging and craftsmanship to ensure the best possible experience for our customers. If there’s anything we can do to assist you, please don’t hesitate to reach out.
Thank you again for your support! 💖
Warmly,
The My Dollfy Team ✨
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I love it
I love it, waiting all that time was worth it since they try to make it look the same even the little details.
February 18, 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you love your doll and that the wait was worth it. Our artisans put so much care into capturing even the smallest details, and it means the world to us that you appreciate their craftsmanship.
We truly appreciate your patience and support. If you ever need another heartfelt gift, we’d love to create something special for you again! 💕
Warmly,
The My Dollfy Team ✨
I wouldn’t even give it one star
I wouldn’t even give it one star. This website is horrible. They take forever to send out your order. It took two months to finally get the doll and it looked nothing like the picture and it was horribly made. Would not recommend at all. Don’t waste your money.
January 3, 2025
Unprompted review
Reply from My Dollfy
We're truly sorry to hear that your experience with us was disappointing. We understand how frustrating delays can be, and we regret that the doll did not meet your expectations. Our team works hard to create meaningful, handcrafted pieces, but we clearly fell short in your case.
If there’s anything we can do to make this right, please reach out to us. Your feedback is invaluable, and we truly appreciate the opportunity to improve.
Sincerely,
The My Dollfy Team
If I could give 0 stars I would
If I could give 0 stars I would. I ordered my doll on December 20th and still haven’t received my package. I try emailing them and they never respond.
February 15, 2025
Unprompted review
Reply from My Dollfy
We deeply regret the delay in delivering your order and any frustration this has caused. We strive to provide timely updates, and we sincerely apologize if our responses did not reach you.
Please reach out to us so we can assist you as soon as possible. We truly value your patience and would love the opportunity to make things right.
Sincerely,
The My Dollfy Team
My order took TWO months
I placed an order expecting reasonable delivery, only to be strung along for TWO MONTHS with zero transparency about how long it would actually take. They never told me upfront about delays, they started bread crumbing me a few days after I placed my order saying “high order volumes.” How convenient to mention your inability to keep up with demand AFTER I placed my order and even then not telling me a timeframe. If I had known I would have cancelled before you all started on it.
On top of that, their customer service is terrible. It took two days to get a response every time I contacted them. I spent a lot of money on this item, only for it to arrive way too late. If I had known the real wait time, I would have taken my business elsewhere.
Absolutely awful experience. Avoid this company unless you enjoy being misled and waiting endlessly for something you paid for upfront.
February 3, 2025
Unprompted review
Reply from My Dollfy
We're truly sorry for the frustration caused by the delay in your order and the lack of clear communication regarding the timeframe. We understand how important transparency is, and we regret that we didn’t set the right expectations from the start.
Our handmade dolls take time to craft, especially during peak seasons, but we acknowledge that we should have provided clearer updates along the way. Your feedback is invaluable, and we are working to improve both our production process and response times to serve our customers better.
If there’s anything we can do to make things right, please don’t hesitate to reach out to us.
Sincerely,
The My Dollfy Team
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ordered in beginning of december and…
ordered in beginning of december and it’s 2/9. they won’t issue a refund nor give updates on when i’m getting my order. just save yourself the money and go elsewhere.
February 9, 2025
Unprompted review
Reply from My Dollfy
We sincerely apologize for the extended wait time and any frustration this has caused. Our handcrafted dolls require time to create, and we regret that our communication regarding your order status was not as clear or timely as it should have been.
We truly appreciate your patience, and if there’s anything we can do to assist you further, please feel free to reach out to us. Your feedback is invaluable, and we are continuously working to improve our service.
Sincerely,
The My Dollfy Team
Do NOT waste your money!
Ordered 12/03/2024, it’s 02/08/2025 and I still haven’t received anything. I got put off bc of the Lunar New Year, won’t give me my money back. Customer service is horrible. This company is a joke.
February 9, 2025
Unprompted review
Reply from My Dollfy
We are truly sorry for the delay in your order and for any frustration this has caused. Our team experienced unexpected production and holiday-related delays, and we regret that this has impacted your experience.
We understand how disappointing this must be, and we sincerely appreciate your patience. If you need further assistance, please don’t hesitate to reach out to us. We are committed to improving our service and ensuring a better experience for our customers.
Sincerely,
The My Dollfy Team
I give My Dollfy 4 stars
I give My Dollfy 4 stars. It took receiving my dolly a little over a month. I purchased the preview and stand. I had to constantly stay on top of my order and asking the status of my order. They were very responsive and attended my needs and request. The dolly was to my satisfaction however did not receive stand. They refunded me for the stand shorty after I notified them about it. All and all I am satisfied with my purchase.
January 14, 2025
Reply from My Dollfy
Thank you so much for your honest review and for giving us the opportunity to create something special for you. We truly appreciate your patience throughout the process and are glad to hear that you were satisfied with your doll.
We apologize again for the missing stand but are happy we could resolve it quickly. Your feedback helps us improve, and we’ll continue working to make our service even better.
If you ever need anything else, we’d love to create for you again! 💕
Best regards,
The My Dollfy Team
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