It was great. I was a little confused about the base situation. I think there was just a little bit of a language barrier when I did use the chat. They kept saying I didn't order the base and I kept... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a doll for a deceased dog. When the doll arrived I noticed significant differences from the photo I sent. Wrong color of fur on mouth, legs and tail too long. Customer service only pointed o... See more
Company replied
I ordered a baby mobile with 4 of the family pets for my grandson. It was a surprise for my daughter as well. I knew it would be special as one of her dogs died unexpectedly several days before the bi... See more
Company replied
I loved my custom pet mobile! During the process, the team was very communicative and made a few changes that really make this doll look like my pet. I haven’t assembled the toy yet since it’s an upco... See more
Company replied
Company details
- #23 of 25 best companies in Craft Store
- #94 of 123 best companies in Gift Shop
Written by the company
Discover the world of My Dollfy and our exquisite custom crochet dolls, bringing your cherished memories to life with remarkable craftsmanship and heartfelt details.
Contact info
United States
- support@mydollfy.com
- mydollfy.com
4.0
Great
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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10/10 recommend
They were so accommodating on requests and the time process they were quick to respond and left me very satisfied with results my mother loved it!! I appreciate the work and love they put into each piece!!
May 10, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind review. We’re delighted to hear that you were satisfied with both the communication and the final result. It means a lot to us knowing that your mother loved it.
We truly appreciate your support and your recognition of the care and effort our team puts into every piece we create.
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It’s totally worth the wait
It’s totally worth the wait ! They did a wonderful job and it looks extremely accurate down to the last detail we love it ! Thanks all!
May 27, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your lovely feedback! We're delighted to hear that you feel it was worth the wait and that you love the final result. Knowing that the details met your expectations means so much to our team.
Thank you for your support and trust in us!
10/10 Recommend
The company was very communicative with where my order was in the process and it turned out exactly as expected. The quality is very good and my mobile is so cute. I definitely would recommend.
May 27, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words! We're thrilled to hear that you loved your mobile and that it turned out exactly as you expected. Your support and recommendation mean the world to us and our artisans. ❤️ Thank you for trusting us with your special order!
Reply from My Dollfy
Thank you so much for your kind message! ❤️
We are absolutely delighted to hear that your boyfriend loved it. Knowing that our handmade gift was able to bring joy to both of you truly means a lot to us.
Thank you for choosing us to be a small part of such a special moment. Your support and feedback encourage our team and artisans to keep creating meaningful keepsakes for our customers.
We wish you and your boyfriend many happy memories together, and we hope to create something special for you again in the future.
My Dollfy mobile was perfect
My Dollfy mobile was perfect, with the dogs exactly like the photos I sent. The hand crafted work was beautiful.
It was for my first granddaughter. I’m sure she will love it!
May 18, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind words.
We are delighted to hear that the mobile turned out exactly as you envisioned and that the dogs resembled the photos you provided.
We are also honored that our creation could be part of such a special gift, and we hope she will treasure it for years to come.
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The doll turned out Very cute!
May 17, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind feedback.
We are delighted to hear that you found the doll very cute! Knowing that you are happy with the final result means a lot to us and to our artisans who put great care into every piece.
My doll for my great niece is…
My doll for my great niece is absolutely incredible. It is of her papa who passed away. She was just born yesterday. Customer service was wonderful they kept in weekly contact with me. And responded in 24 hrs at the most when I emailed them throughout the process. I will absolutely purchase from them again.
May 5, 2026
Unprompted review
Reply from My Dollfy
We are truly honored that you chose us to create such a meaningful keepsake for your great niece. Knowing that this special gift will help celebrate and preserve the memory of her papa means so much to us.
We are also grateful for your kind words about our customer service team. Providing support and keeping our customers informed throughout the process is very important to us.
The gift was for my mom's birthday and…
The gift was for my mom's birthday and mothers day. And she cried as soon as she opened it. It was a doll of my late grandpa and she loved it so much!!!!!!!
May 2, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for sharing this beautiful story with us.
We are truly touched to hear that your mom loved the gift and that it brought such an emotional and meaningful moment to her birthday and Mother’s Day. Knowing that the doll helped honor your late grandpa's memory and brought comfort to your family means so much to us.
Thank you for trusting us with such a special tribute. We are honored to have been a small part of this unforgettable moment.
Amazing final product!
The product was exactly what I was hoping for! It did take quite a while to arrive (a couple of months from order date to arrival) however for the fully customized mobile with my pets perfectly recreated! It will be a lifelong keepsake
April 30, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your thoughtful feedback.
We sincerely apologize for the longer wait time and truly appreciate your patience throughout the process. We are delighted to hear that the mobile turned out exactly as you had hoped and that your pets were recreated so accurately.
Knowing that this custom piece will become a lifelong keepsake means so much to us. Thank you for trusting us with something so special, and thank you again for your support.
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Big waste of time, BIGGER waste of money
After waiting on those for over two months (almost 3) the doll finally arrived at the house. I gave them a picture of my wife’s dog, which happens to be a Pug. The doll they sent legitimately looked like a poodle they got off the shelf at Wal-Mart. Nothing and I means NOTHING about this experience was worth the money or hassle. The doll looks nothing like her dog with the exception they are both black, beyond that NOTHING alike. This has been one of the worst gifts I ever purchased for her and absolutely made me look like an idiot for getting for her birthday. Keep in mind her bday was also 2 months ago, so this gift didn’t come remotely in time either. Steer clear folks!
March 6, 2026
Unprompted review
Reply from My Dollfy
We sincerely apologize for the disappointment
We understand how upsetting it must have been to wait so long for a meaningful gift, only to feel that the final product did not resemble your wife's beloved dog as expected. We are truly sorry that we did not meet your expectations in terms of both delivery time and product quality.
Your feedback is very important to us, and we will continue working to improve our craftsmanship, quality control, and overall customer experience so that we can provide better service in the future.
I loved it
I loved it! Perfect Mother’s Day gift. Thank you for the attention to detail.
March 30, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your kind feedback.
We are delighted to hear that you loved it and that it made the perfect Mother’s Day gift. Our team puts great care into every detail, so it means a lot to know that those efforts were appreciated.
Absolutely terrible
Absolutely terrible. Paid for expedited shipping and still took over 4 months to receive my order when the expeditated was supposed to only take 1 month. Also, had to make several edits. Customer service only responds via email and waits 6-10 days to respond to a message. I would suggest Esty instead.
April 27, 2026
Unprompted review
Reply from My Dollfy
We sincerely apologize for the delay and the frustration this experience caused.
During that period, we experienced an unusually high volume of orders, which unfortunately affected both our production and response times. While we always prioritize expedited orders and do our best to process them first, we understand that we did not meet your expectations in this case.
We are truly sorry for the inconvenience and disappointment this caused. We are continuously working to improve our production workflow, communication, and delivery timelines so that we can provide a better experience for all of our customers.
3 month wait, poor assembly
Be prepared to wait at least three months for your order. To then not only get it but have it be disassembled when it arrives on wooden pegs that aren’t glued together. The craftsmanship seems half assed also it’s overpriced for what you’re buying. Go on Etsy and find somebody local instead this company is from overseas. They also are not very flexible on refunds as I never received the arm attachment and I told them I didn’t want it, but they refuse to refund. Not worth it
April 25, 2026
Unprompted review
Reply from My Dollfy
We sincerely apologize for the experience you had with your order.
During that period, we experienced an unusually high volume of orders, which unfortunately led to delays in production and delivery. We understand how frustrating this must have been, and we are truly sorry for the inconvenience and disappointment caused.
We have since worked hard to improve our production capacity and shipping process, and we are now delivering orders much more promptly than before.
Most importantly, we would like to offer our heartfelt apology for not meeting your expectations. Your feedback is valuable to us, and we are continuously working to improve both our products and customer experience.
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THANK YOU FOR HELPING ME KEEP MY SON'S…
THANK YOU FOR HELPING ME KEEP MY SON'S MEMORY ALIVE WITH THE AWESOME DOLLY YOU ALL MADE OF HIM. I WILL TREASURE IT FOR THE REST OF MY LIFE.
April 23, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your heartfelt words.
We are truly honored that you chose us to create such a meaningful keepsake in memory of your son. Knowing that it will be treasured and help keep his memory close to your heart means more to us than we can express.
I love it
I love it, Thank you guys so much. When my dad passed I couldn't go see him because of work, so I couldn't say goodbye. But you guys gave me a wonderful art piece that I would never forget. Thank you again from the bottom of my heart.
April 17, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for sharing this with us.
We are deeply touched by your story and truly honored that we could create something meaningful for you during such a difficult time. We can only imagine how much it means to have a keepsake that helps you feel connected to your dad's memory.
Knowing that this piece brings you comfort and will be cherished for years to come means more to us than words can express. Thank you for trusting us with such a special tribute, and thank you for your heartfelt support.
Exceptional product
Exceptional product! So happy with the end result. Recommended a few friends as well and will definitely be ordering another of myself in the future!
April 19, 2026
Unprompted review
Reply from My Dollfy
Thank you so much for your amazing feedback.
We are thrilled to hear that you are happy with the final result. Your recommendation to friends is one of the greatest compliments we could receive, and we are truly grateful for your support.
100% would order again kept me updated…
100% would order again kept me updated throughout the process of it being made, looks just like the picture overall very pleased !
December 4, 2025
Unprompted review
Reply from My Dollfy
Thank you so much for your wonderful feedback.
We are truly delighted to hear that you were pleased with both the final result and the updates throughout the process. Knowing that the finished piece looked just like your photo means a lot to us.
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Beautiful product
Beautiful product, fast response, kept up dated on progress
April 1, 2026
Unprompted review
Reply from My Dollfy
Thank you very much for your kind words.
We are truly happy to hear that you loved the product and were satisfied with our communication throughout the process. Receiving positive feedback like yours means a great deal to us and motivates us to continue providing the best possible experience for our customers.
I would absolutely NOT recommend
I would absolutely NOT recommend this company. They promise previews of products, a shipping window, and communication, however, they do not deliver. I purchased an item 11 weeks ago and have still not received it. When I email them (that’s the only way to communicate) they take days to respond and continue to give me the run around. When I became upset about my order, they said it had shipped, however, I paid for the preview so I mentioned that and requested a refund and then two weeks later they all the sudden sent me the preview, meaning they had not shipped the item. The experience has been horrible and they are not reliable. I am not sure I will ever get my item. I would NOT recommend.
January 22, 2026
Unprompted review
Reply from My Dollfy
We sincerely apologize for the frustration and disappointment you experienced.
We understand your concerns regarding the delays, the preview process, and the communication you received throughout your order journey. We are truly sorry that we did not meet your expectations and that our updates caused confusion rather than reassurance.
Your feedback is important to us, and we deeply regret the negative experience you had. We are continuously working to improve our communication, production workflow, and overall customer experience to ensure we provide a more reliable service in the future.
Reply from My Dollfy
Thank you so much for your kind words.
We are delighted to hear that she loved it. Knowing that our gift brought happiness to someone special means so much to us.
Thank you for your support and for allowing us to be part of such a meaningful moment.
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