Initially I had a few problems trying to understand the video clip on you tube, but the guy giving instructions was talking to fast. I was left to call the company but had to go through the normal pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got this EV charger because I have had it the past and loved the app. This time though, the app is displaying wrong data. I do not yet have panels or batteries, yet the graph and data displays ex... See more
Company replied
The chance to speak to a person and explain to them the full scope of the issue. The opportunity to talk through solutions as we implemented them. The offer of a call back in 5 days time was simpl... See more
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We made arrangements to have charger fitted and you have to take photos of your electrical equipment your drive and were you want your charger on the wall.We uploaded all this on a app and got no repl... See more
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Company details
- Green Energy Supplier
- also in
- Electric Vehicle Charging Station
- Electronics Company
- Solar Energy Equipment Supplier
About myenergi
Written by the company
myenergi is an award-winning British designer and manufacturer of renewable energy products that increase the self-consumption of green energy.
Discover zappi GLO
Discover zappi GLO
Smarter energy, made simple.
Written by the company
- Take control of how your home generates, stores and uses energy.
- myenergi products work together as a complete Home Energy Management System, helping you get more from your solar, battery storage and EV charging.
Our promise to you.
Designed in the UK. Built for reliability.
We design our products in the UK with quality, reliability and sustainability at the core.
Our ecosystem combines carefully selected components and technology that work seamlessly together, all backed by comprehensive warranties and our UK-based customer support team.
If something isn’t right, we’ll work quickly to put it right.
Contact info
Pioneer Business Park, Faraday Way, DN41 8FF, Stallingborough, Grimsby, United Kingdom
- 0333 300 1303
- support.gb@myenergi.com
- myenergi.com
4.1
Great
7K reviews
Asks customers to review
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Excellent product extremely easy to use…
Excellent product extremely easy to use and everything works as it should.
October 14, 2026
Reply from myenergi
We're delighted to hear that you found our product so simple to operate and that everything is functioning perfectly for you. Thank you for sharing your wonderful feedback!
Warmest Regards,
The myenergi team
Myenergy Zappi 2
Took the installer a couple of days to get it working. On Octopus Intelligent go and works as it should.
October 14, 2026
Reply from myenergi
We are glad you enjoyed your experience. We appreciate your patience during the initial setup, and we are happy our system now works well for you.
Warmest Regards,
The myenergi team
Stop hassling me to leave a review
October 14, 2026
Reply from myenergi
We appreciate your feedback and will adjust our communication frequency.
Warmest Regards,
The myenergi team
Everyone was kind
Everyone was kind, courteous and and efficient. So glad to be on my green energy journey now.
October 21, 2026
Reply from myenergi
We're so pleased to hear that our team provided such a kind, polite, and speedy service. It is wonderful to have you on board, and we are absolutely thrilled to support you as you begin your new green energy journey.
Warmest Regards,
The myenergi team
Myenergi App
It would be good if you could see the charging level on he App - otherwise fine.
October 21, 2026
Reply from myenergi
Thank you for your positive feedback and for sharing your thoughts on how we can improve. We appreciate your suggestion regarding the ability to view the live charging level directly within the app. Feedback like yours is incredibly valuable as we continuously work to enhance our features and user experience.
Warmest Regards,
The myenergi team
You got it going in the end
You got it going in the end, a relief rather than a great experience. You do'nt allow for computer illiterates
like me.
October 21, 2026
Reply from myenergi
We are glad you enjoyed your experience in the end. We thank you for your feedback and hear your concerns about our system being difficult to navigate. We are actively working to make our process much simpler and more accessible for everyone.
Warmest Regards,
The myenergi team
Excellent and knowledgable local staff.
October 21, 2026
Reply from myenergi
We appreciate your positive feedback! We are so glad to hear that you had a great experience with our helpful and highly skilled team members in your area. Thank you for taking the time to share your experience.
Warmest Regards,
The myenergi team
App doesn't work with my zappi glo
October 21, 2026
Reply from myenergi
Thank you for your review.
I'm sorry to hear you're having difficulty connecting your zappi Go to the app. As things stand, the app is working normally for our other customers, so we'd like to take a closer look at your specific setup and help get you connected.
Please give us a call on 0333 300 1303 or raise a support ticket at support.myenergi.com, and one of our agents will be happy to assist you in getting your zappi Go connected and working correctly.
We look forward to helping you resolve this.
Kind regards,
Customer Experience Team
myenergi
The Eddi is great
The Eddi is great , I am am very happy with it, but I have had to have a new one fitted after only 1.5 years as it stopped working so not all positive. It was replaced under the 3 warranty but it remains to be seen if this one lasts any longer.
October 14, 2026
Reply from myenergi
We appreciate you taking the time to share your experience with our product. We are pleased to hear that you are generally happy with its performance, but we completely understand your concerns regarding its durability after the initial unit stopped functioning prematurely. It is reassuring that the replacement was handled under the three-year warranty, and we want to assure you that we take product reliability very seriously. Our team is constantly monitoring these occurrences to improve the longevity of our devices. We hope your new unit provides you with the dependable, long-term service you expect and deserve from us.
Warmest Regards,
The myenergi team
Reply from myenergi
Thank you for your review!
We're delighted to hear everything is working perfectly. It's great to know you're having a positive experience with your myenergi products.
Thank you for choosing myenergi, and if you ever need any assistance, we're always here to help.
Customer Experience Team
myenergi
Charger aftershaves terrible phoned…
Charger aftersales terrible phoned many times to resolve just go round in circles .team don't no much about product .faulty charger arranged slot for them to phone back.surprise no call recommend differant company next step ombudsman
October 21, 2026
Unprompted review
Reply from myenergi
Thank you for your review.
I'm sorry to hear about your experience and that you feel you've been going round in circles trying to get the issue resolved. That's certainly not the level of service we aim to provide.
Could I please ask that you give us a call on 0333 300 1303? You should be able to get through to the team. Alternatively, if you've received an email from us requesting further details, please reply to that email and I'll personally take a look into the case for you.
I'd like the opportunity to understand exactly what's happened and see what we can do to get this resolved.
Kind regards,
Customer Experience Team
myenergi
technical support are excellent
I was having trouble connecting my new zappi to the app. Thomas who called me was super patient and friendly while I stumbled through the steps to a successful resolution. Thanks Thomas.
October 21, 2026
Unprompted review
Reply from myenergi
We are absolutely delighted to hear that you had such a positive experience resolving your app connection issues. It is wonderful to know that our team member was patient and helpful in guiding you through each step to get everything working successfully. Thank you for sharing your feedback with us.
Warmest Regards,
The myenergi team
quick response
October 20, 2026
Unprompted review
Reply from myenergi
Thank you for your review. We're delighted to hear you received a quick response and that our team was able to assist you promptly.
We truly appreciate you taking the time to share your experience and thank you for choosing myenergi.
Kind regards,
Customer Experience Team
myenergi
The install team were very professional…
The install team were very professional and efficient
October 20, 2026
Reply from myenergi
We appreciate your positive feedback! We are so glad to hear that you had such a great experience with our installation team and found them to be highly skilled and quick at their work. Thank you for taking the time to share your review with us.
Warmest Regards,
The myenergi team
Reply from myenergi
We are so pleased to hear that you experienced a smooth setup and found our product simple to operate. Thank you for sharing your wonderful feedback with us.
Warmest Regards,
The myenergi team
Excellent EV Charger
Recently I had a new 7kW myenergi zappi EV charger installed. I like the simple, clear screen and buttons on the charger itself, and the myenergi app enables me to monitor all my domestic electricity usage, including input from my existing solar panels, home electricity use and EV charging. I use a tethered charger for convenience and it's compatible with the Intelligent Octopus Go electricity tariff that gives me very cheap EV electricity. I'm very happy with the zappi's functionality and the straightforward controls.
August 9, 2026
Reply from myenergi
Thank you so much for sharing your positive experience with your new EV charger. We are thrilled to hear that you are finding the display and controls so easy to use, and that the application is helping you seamlessly track your solar generation and household energy consumption. It is wonderful to know that the integration with your smart tariff is working perfectly to help you access more affordable charging.
Warmest Regards,
The myenergi team
Reply from myenergi
We are happy to hear that our product successfully met your requirements. Thank you for your feedback.
Warmest Regards,
The myenergi team
Charger seems to work well however…
Charger seems to work well however setting it up and connecting to the app was really difficult as there are no instructions/guidance
October 13, 2026
Reply from myenergi
Thank you for sharing your experience with us. We are glad to hear that the charger is performing well, but we sincerely apologize for the frustration caused by the difficult setup process and the lack of clear guidance for connecting to the app. Providing a smooth and straightforward installation is very important to us, and we appreciate you highlighting this area for improvement. Your feedback is invaluable as we work to make our instructions and setup support much clearer for our customers.
Warmest Regards,
The myenergi team
EV Charger installation
The fantastic experience started the day before, I received a text from Robert to confirm the appointment and time. Turned up on time. Robert and Dillon were excellent and very knowledgeable about the product and explained everything about setting the charger up and using it. They also had all the paperwork and forms required for the SEAI grant completed before they left.
October 20, 2026
Reply from myenergi
We are thrilled to hear about your fantastic experience from start to finish. It is wonderful that our team arrived on time, provided clear explanations on how to use your new charger, and took care of all the necessary grant paperwork for you. Thank you so much for sharing your positive feedback!
Warmest Regards,
The myenergi team
Solar panels and battery worked…
Solar panels and battery worked brilliantly until a planned power cut when we realised we had no idea how to tell why the battery was no longer charging. After being used to the very simple and reassuring app for info, we failed to understand the confusing paperwork procedure for resetting the system ourselves. Phoned the helpline, on a Friday afternoon, to be told that the wait time for help was too long to get to us before they shut, with No Myenergi help at the weekend!
So Monday morning another wait, with lots of worrying explanations about AI input, when we got through to Thomas.
He was excellent and sorted the problem remotely, giving us reassuring practical advice on what we could do in the future.
So overall a positive result that could have been made a lot easier along the way.
October 16, 2026
Unprompted review
Reply from myenergi
We appreciate you taking the time to share your feedback and rating your experience with us. We are glad you enjoyed your experience with the performance of your solar panels and battery system under normal circumstances. However, we completely understand the frustration and worry caused by the lack of clear guidance during the scheduled power outage, as well as the difficulty you faced with the resetting instructions. It is clear that our documentation needs to be much more straightforward to prevent this kind of confusion. We also acknowledge the stress caused by the unavailability of our support team over the weekend and the long wait times you experienced on Friday and Monday. To address these concerns, we are currently reviewing our technical guides to make them simpler to follow, and we are looking into ways to improve our support availability during peak times and weekends. We are very pleased to hear that our advisor was able to resolve the issue remotely on Monday and provide you with reassuring, practical advice for the future. Your feedback is invaluable in helping us improve our service, and we thank you for helping us identify these areas for growth.
Warmest Regards,
The myenergi team
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