The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentlemani spoke with was so lovely. He was extremely kind & made my worry disappear. I’m very unwell at the moment. I’m having to rely on benefits. He suggested people that can be helpful i... See more
Company replied
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassiona... See more
Company replied
The agent I spoke to was very professional and listened to what I had to say. He was very polite and definitely a credit to the company. I received several texts reminding me to call them, and when th... See more
Company replied
Company details
Written by the company
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Contact info
9 George Square, G2 1DY, Glasgow, United Kingdom
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4.3
Excellent
440 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy as that
With the memmber off staff i had to help me the bill has been paid and account n9w closed. Was happy to listen to all my questions and by working together was able to get it all paid. Was there to help not judge thanks for your help
October 8, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for sharing your experience. We’re glad our team could support you and that everything was resolved smoothly.
Overdue non existent IONOS account
Chasing me for a non existent IONOS invoice on an account that I closed @5years ago. ended up sorting it directly with IONOS. No payment required
September 3, 2025
Unprompted review
Reply from EP Financial Solutions
We’re sorry to hear about your experience.
We understand it would be concerning to receive correspondence about an account you believe to be closed. We only act on instructions from our clients and always seek to ensure any information provided to us is accurate and up to date.
If the account in question was closed and no payment was required, we’ll be happy to confirm that our records reflect this correctly.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
Very helpful and considerate options
Very helpful and considerate options
October 2, 2025
Unprompted review
Reply from EP Financial Solutions
We are pleased to know you found your interaction with us to be helpful and considerate. Thank you for the review.
No one likes a debt collector so I…
No one likes a debt collector so I can’t give them five stars, but they were professional, informative and helpful.
October 1, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review. We are pleased to know that you found our team members professional, informative, and helpful.
The lady was very professional
The lady was very professional. Unlike the customer service from Plusnet
October 1, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide this feedback. We appreciate the review.
Excellent customer service great support
Excellent customer service great support
September 26, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. It's great to know you received excellent customer service.
Good development in connectivity
Good development in connectivity, but very hard to access investment to grow.
September 23, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the review.
Don't be frightened
Your team made things easy to understand and put my mind at ease when doing a payment plan. My past dealings with creditors had left me frightened, from the go your team treated me like friends,
September 22, 2025
Unprompted review
Reply from EP Financial Solutions
That is great to hear. We appreciate this feedback and are glad to know that the team made things easy.
They are very professional
They are very professional.
They try to help their customer.
Love all of them. ❤️❤️❤️❤️❤️
September 18, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated.
Big thanks to Sean for being very…
Big thanks to Sean for being very informative and great communication!
September 17, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you, we'll ensure to pass the feedback onto Sean.
Understanding
Good customer care service and understood everything and sorted out was a nice experience to be understood
September 12, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking time to provide the review. We appreciate it.
Really patient.
September 11, 2025
Unprompted review
Reply from EP Financial Solutions
Thanks for the review. It is much appreciated.
Spoke with June who have great customer…
Spoke with June who have great customer service and solve my problem with full of patience such a lovely staff.
September 11, 2025
Unprompted review
Reply from EP Financial Solutions
Thanks for the feedback on June. We'll be sure to pass your kind message on. We appreciate you taking the time to provide a review.
Helpful advice
Good advise and help.Very polite and clear communication.
September 10, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback; it is much appreciated. We are pleased to know you found our team to be very polite and our communication to be clear.
This is a very fair company to deal…
This is a very fair company to deal with paying debts and fines is never nice 👍🏾 but these people make feel not so bad
September 8, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide this review.
Very understanding of my presant issues
Very understanding of my present circumstances. Very polite
September 3, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide a review.
incredibly friendly and professional…
incredibly friendly and professional customer service with attention to detail
August 30, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team to be friendly and professional.
Reply from EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Reply from EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Very piliot and helpful with the…
Very piliot and helpful with the information that I need and I will get this resolved and I need help and advice please and training
August 25, 2025
Unprompted review
Reply from EP Financial Solutions
Thank you for taking the time to provide a review. It's much appreciated.
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