EP Financial Solutions Reviews 440

Considerate and compassionate. Addressed the issues logically and with great care. And arrived at a careful decision.

Charged a £15 fee on a £10 payment I hadn't realised I'd missed.

Well firstly very understanding specifically about other bills that I might have, the lovely lady was concerned about other bills I have bless, she was really down to earth she came over really caring and asked me if I could pay theamount, if im ok and it's not leaving me penniless, a very nice lady.

Thank you yours faithfully
Mr s. Meloy

Great friendly advice very helpful

Very understanding

Really helpful and polite customer service.really weldone 🙏

I have been getting calls from them just after renewing my mobile contract with EE. I ignored the calls and texts. The calls comes at awkward times hence why I ignored them. Just today I answered and so annoyed as I terminated the important call for them. I got their texts and decided to call them quoting the reference on the text. They wanted me to go through security checks which I did and before completing all I asked what is this all about. Was told I owe EE, am I ready to make the payment of whatever amount I couldn’t even hear it well. I was so annoyed as I know that I don’t owe EE a penny. She went on to say she will make EE a note to find out why they brought the case to them yet I am still with them as my network provider. I called EE afterwards and asked them about this EPfinancial. EE said my account is up to date and the next bill is on the date we agreed on. They warned me about this scams that apparently so many people are reporting the same incidents of being called claim they owe EE. I fear identity fraud more than anything, I refused to confirm my email but has given my DoB. I will report it to the police tomorrow with all their texts, calls and ref numbers.

BEWARE! Received a demand out of the blue for money I do not owe to EE. They even got my address wrong which makes me think they’re scammers.

Very friendly helpfull staff
Understanding and listen to what you have to say

Can't really rate as there is a somebody reaching out under your name. Was contacted numerous times regarding money owed to EE. My account is fully upto date. Please please check before anybody pays the false company any money. Is it possible for the legitimate company to perhaps look into this scam if your not already .

The problem was dealt with with care and understanding.

About as polite, professional and concerned for my wellbeing as anyone who’s calling me chasing up a payment can be. Easy to make payment online. Good service.

Very helpful agent who listened carefully and did as I requested

Amazing service from the man I spoke to! Resolved my issue within 5 minutes 😊😊 sadly I cannot remember his name but he was great!

what a horrible experience i had with this horrid company over 40 quid i didnt know i owed.

No much to say it all about thank you very much for trying to helping me

It was easy to talk to him made me feel very comfortable

I’m writing this genuine review of my experiences with EPFS to warn other people that this company tries to claim that individuals owe money when they REALLY don’t, so people can then relax hopefully.
Check all the one and two star reviews to get the real picture.

First and foremost, I have never contracted, or
bought anything, or let alone even contacted Ionos, the company that EPFS claim I owe money to. And this is the same for hundreds of people in different reviews of them, on the internet. So it is not coincidence. Check the “who called me”website also, for more reports of their scams.

EPFS try it on with people, and the vulnerable will give in to their persistent nuisance calls, letters, and emails. The companies say they don’t have any records of any debts. EPFS hide behind claimed links with professional institutions, but really they ought to be struck off for misleading practices. They wouldn’t have to defend themselves so vehemently if there was no cause.

UPDATE to respond to their self defensive pretence of being decent, when they deliberately harass people they don’t owe money, into thinking they might have to pay. All over the internet there are reports of this debt scam by them.
They’ve asked for more information, but I don’t want to give them my contact details. To avoid more harassment from their fake debt scam.
And the window has passed now to give EPFS my references, anyhow.

Original review.

As all the other 1 star reviews (the other ones I suspect are not genuine, as the 1 star reviews tell the real story) This company sends fraudulent messages, and emails, and letters claiming one owes money to a company they’ve NEVER contracted with, and so DO NOT owe money too!

This point is so important as they write
disingenuously polite replies here, claiming that they are simply middle men acting on behalf of their clients.

This is simply NOT TRUE!

I presume they somehow obtain people’s confidential information and try to exploit it and scam people into paying money that they DO NOT OWE!
An unsuspecting vulnerable person will probably be scammed. Hence my writing this review warning via this review website.

People have asked them to stop their fraudulent claims, but they carry on doing so.
They will reply on here with their “I’m sorry you are having a bad experience” and “we are an official organisation and regulated etc”
But yet they persist with their desperate claims for money “on behalf of their clients”
The clients they claim to represent have never heard of them.

*So people do not be fooled, rest assured that you do not owe them money if you’ve never contracted with the companies they claim to represent*

We could all get together and sue them for damages, and their persistent harassment.
It is illegal to try to get money from people that they DO NOT OWE!
So people I recommend going no contact and eventually they will stop their fraudulent claims and harassment. Don’t engage as they use your information again for more related false claims.
If they don’t stop harassing me, then I shall report them to all the financial regulatory bodies, and trading standards, and to the relevant consumer protection bodies, and appeal to trust pilot to take down their fraudulent business reviews here.
As they are clearly using this site to whitewash their exploitative business practices.

In the name of decency and fairness, cease and desist! or you will be hounded by the press, and on social media, as the rogue company you are, trying to scam money out of people that do not own it.

All over the internet already, this company has been flagged as scam, and is notorious, and linked with fake claims and victims have stood up to to their fraudulent harassment for money.

I have had enough stalking from this company and will get them to stop harming innocent individuals.
This review is not harmful to the public and is a service to the every day people who get hassled and stressed by EP financial services. Retitled correctly as EPFS for exploiters practicing financial scams

The lady I spoke to today listened to me and understood my situation she also talked me through everything I needed to know. I genuinely felt she wanted to help me and she guided me in the right direction. I would never be worried to speak to this company again especially with the lady I spoke to today.

Very nice polite people helped to get through to EE phone folk that I was not due the money that they were hounding me for. This non-existent debt was thus eventually written off. :)