I had a subscription for their calm gummies. Recently they said they’d discontinued them, and for the next scheduled shipment, they’d send a completely different product for free. Tried to charge ship... See more
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See what reviewers are saying
Starting to feel this company is a bit of a scam - sure are consistent about not shipping goods.
Kate was very helpful. She gave good advice on what products might be good to help me get through an upcoming surgery. She advised me when to start taking things and helped me understand what things... See more
My dosage specialist was very helpful. We discussed my concerns and the reasons why I started taking CBD. I noticed improvements after starting my CBD routine, but was still having trouble sleeping th... See more
Company details
About Equilibria
Written by the company
Equilibria provides women with premium wellness routines based on their unique health goals. We pair each member with a dedicated Dosage Specialist to customize their routine and provide education and support throughout their journey. Helping them find a better way to feel better.
Contact info
United States
- myeq.com
I was not notified that my shipment was…
I was not notified that my shipment was happening/ my credit card was charged without my knowledge. I had put my autoship on hold. When I tried to reach help staff to cancel the order, I was ignored
July 13, 2024
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Products are good, not sure worth cost
The products are good but not sure they’re worth the cost anymore…or the hassle. Shipping has become unreliable, and also, there have been a few times that I received a 30 count bottle with only 28 or 29 in it. Frustrating!
July 13, 2024
I subscribe to the daily gummies and…
I subscribe to the daily gummies and recently the formula was changed. The taste and consistency is terrible. I do like the potency and it's effects.
July 3, 2024
Reply from Equilibria
Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty and are pleased to hear that you are satisfied with the potency and effects of our daily gummies.
We understand that the recent change in taste and consistency has not met your expectations. Our team is committed to continuously improving our products based on customer feedback, and we are sorry that this change has not been a positive one for you.
Your satisfaction is our priority, and we are committed to providing you with the best possible experience.
To help us better address your concerns, could you please share more details about what specifically you found unappealing? Your insights will be invaluable as we work to refine our formula.
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
Their products are okay but BEWARE
Their products are okay. I do think their sleep gummies help me fall asleep faster HOWEVER…..their customer service/communication is terrible. I created an account for a recurring membership on an accidental email that I spelled incorrectly. I didn’t care at first because I was using the products monthly and didn’t have a need to login to my account and mess with it. I started noticing I wasn’t taking enough to justify monthly shipments and as time went on I slowly just had boxes piling up so I reached out to cancel my membership but because I used an incorrectly spelled email I couldn’t do it from my end. I reached out multiple times over multiple months to get it canceled and finally someone emailed me back and said they manually cancelled my subscription. To my surprise the next month, not one, not two but three boxes showed up at my door and even worse, I was charged for all them and not only for my regular $62 a month price but $72.60 per box!! After I was told my membership was cancelled! I called and left a voicemail as well as multiple emails to get this rectified and no one called me back or emailed me back. I finally had to call my bank and file multiple charge backs as well as order a whole new card (which is annoying) so they can’t keep charging me monthly. Seems extremely shady
July 8, 2024
Unprompted review
Reply from Equilibria
Dear Kristin,
Thank you for your feedback. We sincerely apologize for the difficulties you've experienced with your membership and our customer service.
We are currently replatforming to improve our onsite user experience, which has unfortunately resulted in some technical issues and a higher volume of support tickets than usual. We understand this has impacted your experience negatively, and for that, we are truly sorry.
It is clear we did not meet our usual high standards in handling your request. To address your concerns:
Incorrect Email Address: We're sorry for the inconvenience caused by the misspelled email. We should have resolved this promptly when you first reached out.
Cancellation Issues: It is unacceptable that your membership was not canceled as promised and that you were subsequently charged for multiple boxes. This is certainly not the experience we aim to provide.
Lack of Response: We acknowledge the delay in our communication and deeply regret the frustration it caused you.
To rectify this situation, we have refunded the charges for the unwanted shipments and have ensured your membership is fully canceled. Please allow a few business days for the refund to reflect in your account.
We are also working diligently to enhance our customer support capabilities, including bringing on additional support staff to ensure we can respond to all inquiries promptly.
Your experience is important to us, and we would like to make this right. If there's anything else we can do, please contact our dedicated support line at info@myeq.com, and we will prioritize your case to ensure it is fully resolved.
Thank you for your patience and understanding as we work to improve.
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
HORRIBLE communication
HORRIBLE communication
Not sure if I even want to continue with the product if there is no way to get a simple request hand
July 3, 2024
Reply from Equilibria
Dear Rosemarie,
Thank you for sharing your feedback with us. We deeply regret that you've had a frustrating experience with our communication.
We are currently undergoing a significant replatforming effort to enhance our user experience, which has unfortunately resulted in some technical challenges and an increased volume of support requests. We understand this has impacted your experience, and we are truly sorry for any inconvenience this has caused.
To address this issue, we have brought on additional support staff to ensure all customer inquiries are handled promptly and efficiently. Your experience is of the utmost importance to us, and we are committed to making this right.
Please allow us the opportunity to resolve any outstanding requests you have. Kindly reach out to our dedicated support line at info@myeq.com, and we will prioritize your case to ensure it is addressed swiftly.
We value your business and hope to restore your trust in our service. Thank you for your patience and understanding as we work to improve.
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
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Reply from Equilibria
Diane,
Thank you so much for your positive feedback! We're thrilled to hear we were able to help you.
At the heart of our mission is a commitment to helping women feel better, and it's wonderful to know that we've been able to support you effectively. Your satisfaction and well-being are what drive us every day.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to our support team at info@myeq.com. We're always here to help.
Thank you for being a valued member of our community and for allowing us to be a part of your wellness journey!
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
Wish I could give 0 stars
Wish I could give 0 stars. Never tried the product because it’s been over 2 weeks now and I still haven’t received it but don’t worry, they charged me for everything I never received. I’ve left two voicemails, 3 contact submissions on their website and 2 or 3 emails. Got a response from the manager of member support Krystyn saying “ Thanks for reaching out! We appreciate your patience and we'll be in touch with you soon.” never to hear from her again and another response from member support representative Janee saying the exact same thing never to hear from her again either. I paid for expedited shipping as well and now 15 days after my order and payment was made my tracking still says “label created.”
I understand shipping issues happen, my issue is the absolute lack of response or being able to get in touch with a human being. None of the support hours are honored whether via phone, chatbot or email
July 1, 2024
Unprompted review
Reply from Equilibria
Hi Tricia,
We deeply apologize for the inconvenience and frustration you've experienced. Your feedback is incredibly important to us, and we are truly sorry for the delay in receiving your order and the lack of communication from our team.
We are currently undergoing a significant replatforming effort to enhance our user experience, which has unfortunately led to some technical challenges and a higher volume of support requests. We understand that this has negatively impacted your experience, and for that, we are truly sorry.
Our mission is to help women feel better, and we recognize that we have fallen short of that promise in your case. We have brought on additional support staff to ensure we can respond to all inquiries promptly, and we are working diligently to address the backlog.
To resolve this issue, we have created a replacement order with 2-day expedited shipping, which should have arrived a couple of days ago. Additionally, we have credited your account with $20 worth of loyalty points as a gesture of goodwill for the delay and inconvenience you have experienced.
Please reach out directly to our support team at info@myeq.com if you have any further concerns or questions. I will personally oversee your request to ensure it is handled swiftly.
Thank you for your patience and understanding as we work to improve our services. We hope to have the opportunity to restore your trust in our company.
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
The wellness coach was amazing!
The wellness coach was amazing! She listened to my symptoms and how I live my life. She really cared and that meant the most to me
July 2, 2024
Reply from Equilibria
Rachel -
Thank you so much for your kind words! We're thrilled to hear that your experience with our wellness coach was amazing.
At Equilibria, we're a team of women who genuinely care about our members. We work hard every day to ensure we're caring for women by providing personalized and compassionate support. It's wonderful to know that our wellness coach was able to listen to your needs and understand your lifestyle, showing the care and attention we're known for.
Your satisfaction and well-being are our top priorities, and we're delighted that we could make a positive impact on your wellness journey. If you ever need further support or have any questions, please don't hesitate to reach out to us at wellness@myeq.com.
Thank you for being a valued member of our community!
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
Reply from Equilibria
Dear Cindy,
Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you've had with our service and for any confusion caused.
Firstly, I'd like to clarify that we use a third-party app, Trustpilot, for reviews, and unfortunately, we have no control over the minimum star rating required.
Regarding your subscription and order issue, it appears that an additional quantity of Sleep Gummies was added to your next subscription shipment. When products are added to a subscription, they are processed together on the scheduled renewal date. This ensures you receive all items in one shipment. If a one-time purchase is made separately, it would create a new order with its own shipping timeline. We apologize for any delay and inconvenience this may have caused. Your feedback is invaluable, and we're working to improve our processes and communication to prevent such issues in the future.
Our Member Support team is here to assist with account management, shipping, and any related concerns. Please reach out to them at info@myeq.com, and they will ensure your subscription details are accurate and up to date.
It's also concerning to hear that you haven't been able to connect with our Wellness Coaches. They are trained in behavioral science and are here to support you with product and dosage recommendations. We'd love to connect you with a wellness coach to ensure you're getting the most out of your products and achieving your health goals. You can schedule a time that works best for you here: https://myeq.com/1-on-1-support/
We understand that our recent replatforming may have caused disruptions, and we're committed to resolving these issues swiftly. Your satisfaction is our priority, and we're here to support you every step of the way.
Thank you for your patience and understanding as we work to improve. We value your feedback and hope to have the opportunity to restore your trust in our company.
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
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Your website is a little difficult to…
Your website is a little difficult to navigate, but the product is doing its job
June 28, 2024
Reply from Equilibria
Thank you for your feedback. We're glad to hear that our product is meeting your needs and doing its job effectively.
We apologize for any difficulty you've experienced navigating our website. We are currently in the process of replatforming to enhance the user experience and make it more intuitive for our customers.
Your input is invaluable as we continue to make improvements. If you have any specific suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to our support team at info@myeq.com.
Thank you for being a valued member of our community!
Warm regards,
Maia Reed
Senior Director of Education
Equilibria
We discussed two things
We discussed two things: changing my current order and adding sleep gels. Nothing has changed, as if we never spoke at all.
April 25, 2024
Super helpful!
Kate was knowledgeable and helpful as I am starting this journey. I was grateful for her insights and assistance as I begin my Equilibria journey!
May 13, 2024
Kind and helpful
Kate was kind and helpful in finding a product that works for me and my schedule.
April 17, 2024
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Amazing Wellness Coach Help!
My wellness coach was incredibly knowledgeable and was so understanding of my needs and personal experiences. She was very heartfelt and we connected so much throughout the call which made me feel safe and like Incould trust her guidance on my wellness routine.
April 30, 2024
Thankful this service
This was my second time getting support from a dosage specialist, and I’m so grateful for this service.
April 11, 2024
easy to talk to
March 27, 2024
Great experience with wellness coach
I felt that I had all of my questions answered and appreciate the help I received. I will not hesitate to use this service again, if needed.
March 12, 2024
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Great customer service.
I appreciated the knowledge and the understanding, I was offered. I had a lot of questions, lol.
Loved that they were prompt and so easy to talk to.
Made me feel very at ease with using this product.
January 30, 2024
Rapid sleep melts are not rapid
Rapid sleep melts are not rapid. Misleading terminology. They can take a full month to kick in I was told after being told to buy them so I could immediately get sleep while the sleep gummies built up in my system. So, guess your customer service is not knowledgeable on your products, now I'm out money and you will not refund me.
January 31, 2024
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