We've bought various Fabulosa products from B&M, but recently we had a £5 discount in our local newspaper 'The Sentinel' if you spent over £20, so did an online order,easy to do and free delivery also... See more
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Review summary
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First of all it was late, sent 2 emails requesting an update but got no replies, only acknowledgements they’d received emails. Tried phoning customer service, complete waste of time, no one answered... See more
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Delivered in 2 days. Smells absolutely lush. Although I have tropical fish, after a little accident I wipe up with the spray pet urine destroyer on kitchen roll so it doesn't effect my fish. Its been... See more
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Absolutely obsessed with Fabulosa products 😍✨ The scents are incredible and honestly I think I’m addicted to buying them now 😂 I usually shop online because the promotions and deals are absolu... See more
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Company details
About Fabulosa
Written by the company
At Fabulosa our belief is simple... everyone should Feel Fabulosa, Look Fabulosa and Smell Fabulosa. Fabulosa is not bound by the limitations that many cleaning brands face and continues to bring scent-sational fragrance to our customers in and around the home.
For four years, we have been delighting our community of passionate and loyal customers with products to stimulate all senses, across home, garden, car, pet and much more! With our innovative approach to lead the way in fragrance, we make this promise to you... to continue being the perfect partner for all your household needs.
Our 4-in-1 action formula kills 99.9% of bacteria and viruses, cleans and shines, provides long-lasting freshness and eliminates odours; meaning Fabulosa doesn't just lift dirt alone, we spread ‘That Fabulosa Feeling’.
Contact info
Unit 8, Airfield Road, CW5 6LQ, Nantwich, United Kingdom
- 01270 449040
- info@myfabulosa.co.uk
- myfabulosa.co.uk
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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Poor customer service!
Ordered a bundle of caramel dates scent, got sent the wrong bindle, tried to speak with a real person and just kept getting an automated response. So I just re ordered another caramel dates bundle and exactly the same thing happened again. Got sent the wrong bundle. Again couldn't speak to a real person, so I messaged on Instagram and emailed and to my shock was told they couldn't deal with the complaint as it was on another platform. I didn't get to speak to anyone and then had to take time and effort to go to the post office and return the items myself. Extremely bad customer service and poorly run business!
July 1, 2026
Unprompted review
Reply from Fabulosa
Hey Claire,
We’re very sorry to hear about your experience and apologise for the frustration caused by receiving the incorrect bundles.
From the details provided, it appears that these orders were placed through TikTok, so unfortunately our customer service team may have limited access to the order information needed to investigate them directly.
We’re sorry for the inconvenience this has caused and appreciate you taking the time to share your feedback. If you still require assistance, please contact the platform through which the order was placed so they can access the relevant order details and help resolve this for you.
Kind regards,
The Fabulosa Team
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Reply from Fabulosa
Hey Elizabeth,
We truly appreciate you taking the time to leave such positive feedback. It's fantastic to hear that you had a great experience with Fabulosa! Customer satisfaction is at the heart of everything we do, and your support encourages us to continue delivering high-quality, beautifully fragranced products. Thank you again for your kind words — we look forward to delighting you again soon!
Warm regards
Team Fabulosa
Long delivery time
Long delivery time, some products hardly have any scent and a couple smell like cheap disinfectant.
Overall quite disappointing.
July 9, 2026
Unprompted review
Reply from Fabulosa
Hey Jasmine,
We’re sorry to hear that you were disappointed with your order. We apologise for the longer delivery time and that some of the fragrances weren’t to your expectations.
We understand that scent is very personal, and we’re sorry that some of the products didn’t have the fragrance you were hoping for.
Thank you for taking the time to share your feedback. We’ll pass your comments on to the relevant team.
Kind regards,
The Fabulosa Team
Takes too long to be delivered
Takes too long to be delivered, waited 2 weeks for mine…again
July 15, 2026
Unprompted review
Reply from Fabulosa
Hey Elizabeth,
We’re really sorry to hear that your order took two weeks to arrive, especially as you’ve experienced a similar delay before.
We completely understand how frustrating it is to be left waiting for your order, and this isn’t the level of service we aim to provide. We really appreciate you taking the time to share your feedback, and we’ll be sure to pass your comments on to the relevant team.
Apologies again for the inconvenience caused.
Thanks,
Team Fabulosa
Reply from Fabulosa
Hey L Brittan,
Thank you so much for your lovely review! We're absolutely thrilled to hear that you’re enjoying your Fabulosa products. Your kind words mean the world to us and inspire our team to keep creating fabulous fragrances and cleaning solutions you'll love.
Thanks again for choosing Fabulosa,
Warm Regards,
The Fabulosa Team ✨
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I never received my order waited for…
I never received my order waited for days before emails where answered so now awaiting a full refund
June 27, 2026
Unprompted review
Reply from Fabulosa
Hi Sue,
We’re sorry to hear that you didn’t receive your order and apologise for the delay in responding to your emails.
We understand how frustrating this must have been and appreciate you taking the time to share your feedback.
If this issue has not yet been resolved, please email us at info@myfabulosa.co.uk with your order details, and our customer service team will be happy to look into this further.
Kind regards,
The Fabulosa Team
I have made my 2nd purchase from…
I have made my 2nd purchase from Fabulosa. The last purchase is yet to be delivered. While I was making the 2nd purchase I registered for email notifications regarding products and offers etc. A text messages came through on my phone but since I was on the Fabulosa website intending to make a purchase I ignored the phone (thinking it was someone else sending a text) and continued with my shopping. I made a purchase worth around £27.00 (it was on Thursday, July 9th). When I checked my phone after making payment I discovered it was a text from Fabulosa giving me 10% discount off my next purchase. I had just paid for my 2nd purchase and couldn't apply the discount. Yesterday, I received another text saying the discount would soon expire? What's that supposed to mean? My next (3rd) purchase - if at all I will make one based on my 2nd purchase usage and delivery experience - will be in, at least, a month (or more than that) time and I intend to use the discount then. Otherwise, there is no point telling me.
July 12, 2026
Unprompted review
Still NO reply from Fabulosa…
Update on my problem with Fabulosa,..there is no update.
After saying all the ‘right’ things on here and after calling several times and emailing them at lease 5 times.
They don’t answer the phone nor their emails.
Very frustrating, as on this very site, I was asked to email them directly.
July 13, 2026
Unprompted review
Beautiful smell
Love the smell of the rouge perfume spray , it smells like a perfume and the house smells amazing
July 13, 2026
Unprompted review
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Waited nearly two weeks for order,again…
Waited nearly two weeks for order,again ,when stated next day delivery?
Then received only half the order!
Definitely will not be using again
July 12, 2026
Unprompted review
Love the items got Rouge and Baby…
Love the items got Rouge and Baby powder smells amazing. Just a slight problem with a few items in the bundle where they had leaked leaving a few of the bottles half full. U sure if this is due to delivery or if the bottles had been sealed properly.
Excellent value for money will defo be ordering again.
July 10, 2026
Unprompted review
Oh no Oud
Unfortunately I didn’t realise that this collection smelled exactly like my worse nightmare! OUD! If you like that fragrance you’ll love it but for me 🤮🤣 ps I had one bottle emptied in the package, a loose top so everything was soaked… and that’s when I realised what the fragrance was 🤦🏼♀️🤷🏼♀️ didn’t complain what’s the point.
July 1, 2026
Unprompted review
Excellent products with a great
Excellent products with a great, lasting odour
July 2, 2026
Unprompted review
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I love Fabulous products
I love Fabulous products, they smell lovely, and the cleaning products are really good
July 9, 2026
Unprompted review
Absolutely love this product makes…
Absolutely love this product makes the house smell clean and fresh. Excellent value great service
June 26, 2026
Unprompted review
Absolutely love the products
Absolutely love the products, keeps the house looking and smelling fresh clean and wonderfully inviting. Long lasting and the bundles are great value to keep your home beautiful. Last order took a little longer to be dispatched but this was due to the high volume of orders which speaks for itself!
July 7, 2026
Unprompted review
Alk your cleaning products are brilliant
Alk your cleaning products are brilliant
July 1, 2026
Unprompted review
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Smells amazing
I love the fabulosa range is went for the mixed household bundle of this product and wasnt disappointed with my order it all smells amazing I love it all. The delivery was super quick and the customer service is fantastic I highly recommend the bundles its such good value for money
June 29, 2026
Unprompted review
Delivered on time
Delivered on time, all correct packaging and information on the bottles. Smells insane and lights up the atmosphere in the home
June 25, 2026
Unprompted review
Great smells spectacular thanks highly…
Great smells spectacular thanks highly recommended 👍
July 1, 2026
Unprompted review
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