Myfacepajamas Reviews 

30
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Such a helpful team! I had an issue with the sizing for the hats and instead of needing to repurchase the whole order, Elsie organised replacements and it was all done so quickly. Appreciate the team... See more

Rated 1 out of 5 stars

Never arrived. Ordered for Xmas present. Website showed delivery well before. After ordering this was pushed out until after Xmas. When it said it was finally delivered. It wasn’t. The address I gave... See more

Rated 5 out of 5 stars

Ordering was easy, a great range of products, pjs arrived within a couple of weeks and looked fabulous, fabric was good quality. Organised these pjs with pics of her dogs as a gift for a friend, she a... See more

Rated 5 out of 5 stars

Ordered one pyjama for Christmas but forgot to choose express delivery. So I send an email to custom service and even with the time difference I was suprised how fast there service was. It could eas... See more

3.6

Average

TrustScore 3.5 out of 5

30 reviews

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3.6

All reviews

(30)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My partner loves them

My partner loves them, kids love them. Such a fun gift and always smiling when wearing them. Material is soft. I got them as a birthday gift for my partner.

November 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I wanted to add 12 faces and they were really helpful and allowed me to create this. The pieces turned out great! Very happy with the turnout.

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Really disappointing service as did not…

Really disappointing service as did not meet the timeframes advertised and when we queried this via email they even responded in writing quoting the timeframes that they had not complied with. Would never order from them again

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give a minus one I would

If I could give a minus one I would. Ordered a Christmas present for my sister that said it would get here in time for Christmas. Then got an email saying it would arrive the day after Christmas and if I wanted to upgrade shipping I could. So I contacted customer service and was told I would receive a reply within 24 hours. A few days passed and no reply so I contacted again. I tried contacted 4 times and finally got a reply saying my order was “paused” due to me requesting upgrading shipping and now my order won’t arrive until the new year. The customer service person “Elsie” was absolutely pathetic and rude and told me they “couldn’t afford” to send it express and didn’t give me the option to pay for it myself, was then told to stop wasting time and if I wanted a refund it would take 10 days, which is well after Christmas so I couldn’t even use the money on a replacement Christmas present for my sister. In this cost of living I splurged a bit with this present and regret ever purchasing from this company. I haven’t even received the parcel yet so I can’t even comment on quality or anything like that but if you’re purchasing for a specific date don’t bother.

December 21, 2023
Unprompted review
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Rated 5 out of 5 stars

I was surprised at the excellent…

I was surprised at the excellent quality of the pyjamas I ordered as you never know when you get something printed online. They were exactly what I wanted and the recipient loved them!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

So happy with purchase

So happy with purchase. I bought them for a birthday present and they loved it. They couldn’t believe how nice it was and a lovely photo. Thank you so much

August 30, 2023
Unprompted review
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