I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more
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Review summary
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I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more
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2.7
Poor
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I keep getting charged even though I…
I keep getting charged even though I haven't used this app once! Can someone please contact me asap as it's impossible to contact anyone to cancel this!!!
April 14, 2025
Unprompted review
Reply from Myfamio
Hello.
We are sorry to hear about the issues you've encountered with your subscription. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process.
Please contact us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you promptly.
Thank you for your patience, and we look forward to resolving this for you as soon as possible.
I never ordered anything from this…
I never ordered anything from this company and they are charging my credit card…. Have no idea who these people are… clearly crooks.
April 13, 2025
Unprompted review
Reply from Myfamio
Hello Pattie.
We’re very sorry to hear about this situation, and we completely understand your frustration. Please note that we never charge users without their consent, as there are multiple confirmation steps throughout the subscription process.
Rest assured, our team is actively reviewing your case, and we will work to resolve it as quickly as possible.
These guys are criminal organization
These guys are criminal organization. They are blatantly stealing money from people.
April 11, 2025
Unprompted review
Reply from Myfamio
Hello Zoka.
We’re sorry to hear you feel this way. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
Still waiting for a refund from Myfamio…
Still waiting for a refund from Myfamio after they said they will contact me the reviews will keep coming till I get my money you removed from my bank account without authorised permission disgraceful company
April 7, 2025
Unprompted review
Reply from Myfamio
Hello Peter.
We're sorry to hear about your frustration. We always strive to assist our customers as quickly as possible. We’ve reached out to you multiple times, asking for the additional information we need in order to proceed. Unfortunately, without this information, we’re unable to assist you further at this time. Please check your inbox (including your spam folder) for our previous messages. We want to help resolve this, and as soon as we have the necessary details, we will address your request.
We appreciate your understanding, and we’re here to support you.
I won’t give you even 1 star you vile…
I won’t give you even 1 star you vile scammers refund my money you should be in jail.
stealing from people not good
April 7, 2025
Unprompted review
Reply from Myfamio
Hello Zouhaier.
We're really sorry to hear you're feeling this way. We take these concerns seriously and assure you that our goal is to resolve any issues as quickly as possible. If you could, please contact our support team directly at support@myfamio.com with "Famio.Review" in the subject line, we'll look into the situation and work on resolving it.
They are scammers
They are scammers, I just paid £2.39 for one time use and they saved my card and started charging me per month. I have been paying 23.69 from last 3,4 months.
April 7, 2025
Unprompted review
Reply from Myfamio
Hello Laraib.
We’re truly sorry to hear about your experience and understand your frustration. We take your concerns seriously. Please note that we always warn users about the automatic renewal of the subscription on the purchase screen before payment and in the check. You can cancel your subscription at any time in your account to avoid any charges. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible.
These people are scammers
These people are scammers. They lure you into a low cost intro and run TWO parallel systems so if you cancel they still get you on the other parallel systems! So I cancelled and THE SAME DAY they charged me for ANOTHER MONTH! Then said I had to cancel the parallel systems using a really complicated route! But the worst thing -the product does not work!
April 1, 2025
Unprompted review
Reply from Myfamio
Hello Allison.
We're sorry to hear that you’ve had such a frustrating experience. Please know that we take these concerns very seriously. We make it clear during the checkout process that subscriptions are set to auto-renew, and we always provide the necessary steps for users to manage their subscriptions.
We see that our team has been in touch with you and resolved the issue. If there’s anything further we can assist you with, please don’t hesitate to reach out.
False advertisement
False advertisement, then when you try to get rid of them they continue to charge you AFTER calling customer service to delete payments before it even happens. To this day I am having to report fraud because they continue to charge me every 2 weeks for a service I NEVER used & canceled thru the app AND customer service. FRAUD FRAUD FRAUD. How desperate for business can you be on FALSE TERMS.
February 10, 2025
Unprompted review
Reply from Myfamio
Hello Tami.
We’re really sorry to hear about your experience, and we understand your frustration. Please know that we never charge users without their consent. If a subscription is canceled, no further charges should occur. You can always manage and cancel your subscription directly from your account: Account > Settings > Manage Subscription.
If you’re still experiencing any issues, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and our team will look into this for you.
We're committed to resolving this as quickly as possible and ensuring you have a positive experience with us.
If I could give a review of 0.00001 I…
If I could give a review of 0.00001 I would. I don't even remember signing up for the service but i did cancel and they are still trying to get money from my account. I have them blocked so each of the 3 different payment amounts they try to get on an weekly basis is being declined. This has been going on for at least a month so far. Please don't even look at their page if you can help it.
March 30, 2025
Unprompted review
Reply from Myfamio
Hello Taz.
We’re sorry to hear about your experience. Please note that we never charge users without confirmation. It sounds like the subscription may not have been cancelled. To resolve this, please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with the cancellation and any other requests.
We look forward to hearing from you!
ALWAYS HEAD TO REVIEWS FIRST!!
After reading all the dreadful reviews. I decided NOT to subscribe.
Cancel the subscription via your bank if Famio is still taking money out of your account.
March 29, 2025
Unprompted review
Reply from Myfamio
Hello Michele!
We're sorry to hear about your concerns. We strive to provide accurate information and valuable features. If you ever decide to give Famio a try, we offer a free trial so you can explore the features before committing. To cancel your subscription, log into your Famio account and navigate to the subscription management section. If you have any other questions, feel free to reach out to us at support@myfamio.com. We're here to assist you!
Scam
Scam, everytime I try to log in to delete acount it says “oops something wrong contact support”
When I do I get no response, meanwhile they keep taking money out my bank
March 27, 2025
Unprompted review
Reply from Myfamio
Hello Leigh.
We’re really sorry to hear about the trouble you’ve been experiencing, and we completely understand your frustration. We’ve reached out to you requesting additional information in order to assist you, and we’re currently waiting for your reply.
We want to resolve this issue as quickly as possible. Please check your email, including the spam or promotions folder, and get back to us so we can help you with your account and any concerns about billing. Thank you for your patience, and we look forward to resolving this for you.
Total scam and fraud.
Total scam. Does not work. And difficult to cancel “ subscription “. They take your money and give nothing. Total fraud.
Now they write trying to reach out.
Their service did not work. They took my money and attempted to take more. Why would I engage with them. Total fraud
March 22, 2025
Unprompted review
Reply from Myfamio
Hello Chris.
We're really sorry to hear about your frustration, and we genuinely want to help resolve this. Our subscriptions are designed to ensure continuous service, and we always provide clear instructions regarding cancellation. You can easily cancel by logging into your account, going to Account > Settings > Manage Subscription.
We want to make sure you're fully satisfied, so please reach out to us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Myfamio if you are really sorry, stop taking my money for nothing!
This company has taken subscription money for three months from my account after misleading instructions lead me to sign up for a three day trial for £2.36, which immediately became £27+ . After finding the 'service' useless I tried to cancel my account and found it virtually impossible. I'm not a computer expert, nor am I a complete numpty, but after removing the app from my phone as a last resort, they are continuing to charge me and offer no help but 'go to your account, settings etc..or sending an email link which says much the same and no help. I can only conclude these are scam tactics . Next step my bank and Trading Standards authority I guess.
January 11, 2025
Unprompted review
Reply from Myfamio
Hello Peter.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. The full price and the date of the renewal are available before the purchase. Deleting Famio alone won’t cancel your subscription. To cancel, you need to manage it directly in your account settings. We've already reached out to you, requiring additional information in order to assist you with your concerns, and we are looking forward to hearing from you. Rest assured, we’re committed to resolving this and will do everything we can to help.
I have been charged ,for the past 3…
I have been charged ,for the past 3 months, $40.78 per month for a service that I never subscribed for. I do not have the app nor an account to cancel the darn thing. I informed my credit card company and requested the charges be reversed as i have been victim of fraude. Also contacted the the office of consumer protection on my city (Vancouver) so hopefully you are no longer allowed to operate in the city and the country
February 3, 2025
Unprompted review
Reply from Myfamio
Hello Pablo.
We are sorry for any confusion. We never charge users without their consent, as there are multiple confirmation steps throughout the subscription process. Our subscriptions are set to auto-renew to ensure uninterrupted service. Please note that deleting Famio doesn’t cancel the subscription.
Please reach out to our support team at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Fraud software
This app is completely misleading. Its functions are completely inconsistent with the online descriptions. The subscription fee is automatically deducted without any notification. The subscription fee is directly charged. I strongly demand a full refund.
March 18, 2025
Unprompted review
Reply from Myfamio
Hello Angfai.
We are sorry to hear about your experience. Please note that our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. You can cancel your subscription anytime in your account: Account > Settings > Manage subscription. Rest assured, our team is actively reviewing your case, and we will work to resolve it as quickly as possible.
It's about my funds
I have given famio one star, these people, company or whatever don't deserve a star, they are scammers,but I am prepared documents wise to take action. Famio, to whom it may concern, it's a matter of hours before legal action will occur because the way you scam me and several other's. It's time for repercussions. You guys are scammers,bottom line. !!
February 12, 2025
Unprompted review
Reply from Myfamio
Hello Carl.
We’re truly sorry to hear that you're feeling this way. Famio is a 100% secure app, and we are always here to help resolve any issues. We’ve previously reached out to address the issue and are currently in contact with you.
If you have any questions, please don't hesitate to reach out to us at support@myfamio.com.
Thank you for your patience.
THIS IS THE BIGGEST SCAM EVER.
THIS IS THE BIGGEST SCAM EVER.
Don’t ever signed up to this app. In order to cancel the app, you need to send them an email. It has been months that I have been trying to cancel and they just dont reply. Such a headache, please dont do that to yourself.
EDIT: I have sent several emails, also with the Review on subtitle, they just never reply. TERRIBLE, DONT EVER USE THIS APP. I am taking legal actions as those people are real scammers
March 12, 2025
Unprompted review
Reply from Myfamio
Hello Najylla.
We're sorry to hear you're having trouble cancelling your subscription.
We strive to make the process as smooth as possible for our users, and we apologize that your experience has been anything but that.
To cancel your subscription, please log into your account and follow the cancellation steps: Account > Settings > Manage subscription. Additionaly, we send a link with instructions.
Please make sure to contact us at the correct email support@myfamio.com, and include "Famio.Review" in the subject line.
We look forward to hearing from you.
FRAUDULENT COMPANY
I wanted an app to urgently track a missing family member. I entered their number and Famio said they have the location of the number but I have to pay £2.36. I made payment but never got the location and they wanted me to download the app. I refused to download the app expecting to send an email address where they can send the location of the number.
Not only did I not get the service I paid for, my account was further charged £23.69. I have reported the two charges as fraudulent because that is what this company is FRAUD.
March 6, 2025
Unprompted review
Reply from Myfamio
Hello.
We're really sorry to hear about your frustrating experience with Famio. We want to clarify that Famio requires users to download the app to access certain features, including location tracking, as part of our service.
Our subscriptions are set to auto-renew to ensure uninterrupted service. We always warn about this on the purchase screen before payment and in the check you receive after the purchase is completed. You can cancel your subscription anytime in your account: Account > Settings > Manage subscription.
Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with any of your concerns.
We look forward to hearing from you.
Reply from Myfamio
Hello.
We’re sorry to hear about the confusion. Please be assured that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line. We’re here to assist you and ensure everything is sorted out.
I thought you can just add members with…
I thought you can just add members with their phone numbers in your Famio account. It turned out you have to make them install the app to their phone thereby letting them know you will be tracking their location. Useless app and waste of $30 trial period.😢
March 7, 2025
Unprompted review
Reply from Myfamio
Hello Bernardo.
We're sorry to hear you're disappointed with your experience. Please note that Famio only works if both people install the app and give consent to their location being shared. This is fully described on the app's page in Google Play and App Store.
Please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you.
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