The wait was interminable, and that's on e-Fax/MyFax, but the representative who helped me was excellent. Her name is Iraia M.. One couldn't ask for a nicer, more effective CSR. It's on the basis of m... See more
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See what reviewers are saying
They continue to charge my card even after I received a cancellation confirmation and confirmation number from them. I have fought it on my bank statement twice. Their chat people are useless!!! DO NO... See more
Company replied
Raffaele helped me tremendously! I ran into some mysteriously 'unsuccessful' transactions that he was able to clear the mystery up (I wish the error messages had been more specific). Come to find ou... See more
Company replied
I have been charged a monthly fee from my fax since 2024 I've never used myfax but yet they continue to bill me you can't talk to nobody to cancel the subscription they're a scam
Company replied
Company details
Written by the company
MyFax is an award-winning online fax service that lets you send and receive faxes using email, a smartphone, or your pc or mac. No fax machine required! MyFax is reliable and affordable with 24/7 support. It’s faxing made easy! Signup in minutes and start faxing online today. www.myfax.com
Contact info
United States
- socialsupport@myfax.com
- myfax.com
3.1
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They went above and beyond in…
They went above and beyond in addressing my question. No complaints.
August 7, 2025
Unprompted review
Reply from MyFax
Hello John,
Thank you so much for your wonderful feedback. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Celine was able to resolve your issue.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
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Celine was AWESOME
Celine was AWESOME! Extremely communicative and HELPFUL with my inquiries! Definitely would recommend the services based off of Celine's GREAT customer care that I received!
August 7, 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback, Rachelle. We truly appreciate you sharing your excellent experience, and we are very pleased to hear that Celine was able to resolve your issue and provide you with an awesome experience.
Should you require further assistance, please do not hesitate to contact us at socialsupport@myfax.com we will be happy to help!
Many Thanks!
MyFax Support Team ^MQ
Chris was quick and helpful.
August 5, 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback Leona. We appreciate you for sharing your excellent experience and we are very pleased to hear that Chris promptly resolved your issue. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^RA
Reply from MyFax
Thank you so much for your wonderful feedback, Kay!
We truly appreciate you taking the time to share your positive experience. We are very glad to hear that Chris was able to assist you promptly and resolve your issue in a timely manner.
Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^MQ
CAN'T CANCEL - BEWARE!
I used MyFax (very easy to use) one time and then cancelled my account online thru their website. I have cancelled my fax account 2 different times and I just FINALLY got the cancellation email 3 days ago. I contacted Customer Service - thru website and emails but they couldn't answer my question "did you get my cancellation notice from the website?". I also just got charged for July - when I cancelled (for 2nd time) in June. VERY BAD customer service and VERY bad cancellation procedure. AND the phone number on their customer service page goes to some WEIRD voice/man not affiliated with the program. Their "live Chat" didn't work either - kept asking more and more personal identification questions so I stopped using. BIG TIME RIP OFF and I'm not sure they aren't selling my info.
UPDATE: I saw the reply from MyFax (same as the reply to another reviewer with the same Cancellation problem). The problem is that they DO have a phone number listed on their Customer Service Page: Toll Free 866-378-2373 that went to some Rando. AND they apparently don't have the correct email listed on their either. They replied with a different email than the one listed on their webpage: Email: supportATmyfaxdotcom. Weird
July 17, 2025
Unprompted review
Reply from MyFax
Hello Marlene, We would be happy to assist, and this is not the experience that we wish you to have. Please note that our support is currently available only through email and live chat. We do not offer phone support. If you reached a suspicious phone number, it is not affiliated with our service. If you've already requested cancellation but are still being billed, please contact us directly at :socialsupport@myfax.com from your registered email address with your account details. We’ll investigate immediately and ensure the issue is resolved.
Thank you,
Best regards,
MyFax Support Team ^MQ
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Quick and easy to get help
July 16, 2025
Unprompted review
Reply from MyFax
Hello Jennifer, Thank you so much for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience with us. We are happy to hear that you are receiving the help you need promptly. Please feel free to message us anytime at: socialsupport@myfax.com should you require any additional support.
Many Thanks,
MyFax Support Team
Chris is a rockstar
Chris made the whole payment process very much simple and straightforward.
July 11, 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback, Vishal Singh Jain!
We truly appreciate you taking the time to share your positive experience. We are very happy to hear that Chris was able to assist you promptly and resolve your payment request efficiently.
If you need any further assistance, Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^MQ
Chris is "da man"
Chris was fantastic and handled my issue within minutes of connecting. Told him what my issue was and a few mintues later it was handled. That is how customer service should be. Get in and get out.
July 9, 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback Davenport. We appreciate you for sharing your excellent experience and we are very happy to hear that Chris was helpful and resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team
Ive been getting ripped off by this…
Ive been getting ripped off by this company for years. I didnt know we were still being charging by this credit card until may of 2024. Here it is May of 2025 and they are still charging me $16 a month for a service I only used twice back in 2015. Thats well over $1600. I STILL HAVENT FOUND AWAY TO CANCEL THEM. THEY DONT ANSWER THEIR PHONE! IF YOU CANT LOG IN YOU CANT CANCEL THEM. MY CREDIT CARD COMPANY WONT STOP PAYING THEM. I HAVE BEEN CALLING THEM AND CANCELING MY CREDIT CARD OVER A YEAR DOESNT MATTER THEY JUST KEEP TAKING MY MONEY I HATE DOING REVIEWS. THIS COMPANY DESERVES 0 STARS. YOU CANT CONTACT THEM TO CANCEL EITHER.
June 11, 2025
Unprompted review
Reply from MyFax
Hello Hughy,
We are very sorry to hear about your experience and truly understand your frustration. Please allow us to clarify a few important details:
Our service is a monthly subscription, which remains active and billable until formally cancelled, regardless of usage. We do not offer phone support at this time, but we are fully available to assist via chat and email.
If you're unable to log in to your account, you can reset your password using the forgot Password option on our login page. A verification code will be sent to the email address on file, allowing you to securely regain access and manage or cancel your subscription. please don’t hesitate to reach out to us at socialsupport@myfax.com from the primary email address on file and We would be more than happy to assist you further and resolve this matter.
Thank you,
Best regards,
MyFax Support Team ^MQ
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This company lies
This company lies. They explain that you can cancel at any time and you can do it yourself. That is a lie. They do not answer any of their phone lines. You cannot cancel yourself via the "billing" tab as they claim. They have customer service numbers listed but all the phone and directories are out of service. I'm reporting these scammers to the FBI and my bank. They've been taking money and bouncing my account while making it an anxiety-filled process to cancel. Oh, and when you cancel your account they keep all of your personal billing information! Nice!
May 28, 2025
Unprompted review
Reply from MyFax
Hello Noah,
This is certainly not the impression we wish for you to have and we are very sorry to hear you had issues cancelling your account. We understand how frustrating this situation must be. We appreciate you bringing this to our attention and want to clarify a few important points:
While we currently do not offer phone support, our support team is available through live chat and email, and we're here to help.
If your account is in good standing, you can close it directly under the Billing tab by selecting "Cancel Option". If you're experiencing any issues with this process, Please email us at: socialsupport@myfax.com from the primary email address associated with your account. We’ll be happy to assist you and work to resolve any issues you’re experiencing.
Sincerely,
MyFax Support Team ^MQ
I've been a customer for over a decade
I've been a customer for over a decade. For the first time, I had an overage on my page allowance, in part because I kept trying to resend faxes before getting the (un)successful transmission email. Kelley understood what happened and waived my overage fees. I deeply appreciated her actions and I plan to remain a customer for another decade.
May 17, 2025
Unprompted review
Reply from MyFax
Thank you so much Jen for being a loyal customer for over a decade—we truly appreciate your continued trust in our service!
We’re so glad to hear that Kelley was able to assist you and resolve the overage issue to your satisfaction. We'll be sure to pass along your kind words to her—recognition like this means a lot to our team.
We're honored to have earned your continued business, and we look forward to supporting you for many more years to come.
Thank you again, and please stay safe and healthy.
Best regards,
MyFax Support Team ^MQ
Finally received excellent customer…
Finally received excellent customer service. Chris successfully and promptly handled my cancellation online. In the last 7 years, I have only needed to send one Fax, but have been paying monthly for the service.
May 20, 2025
Unprompted review
Reply from MyFax
Hello Kamala,
Thank you for your feedback, and we’re glad to hear that Chris was able to assist you promptly and successfully with your cancellation.
We understand that faxing needs can change over time, and we appreciate you being with us for the past 7 years. If your needs ever change again in the future, we’d be happy to welcome you back.
If you require any further assistance, please don’t hesitate to reach out to us at socialsupport@myfax.com. We would be more than happy to assist you!
Thank you again, and please stay safe and healthy.
Best regards,
MyFax Support Team ^MQ
Very good customer service when…
Very good customer service when available.
May 19, 2025
Unprompted review
Reply from MyFax
Hello YGonz,
Thanks so much for the wonderful feedback and 5-star review regarding your recent interaction with our customer service department. We are very happy to hear that your issue was resolved and that you are happy with our service. Please feel free to message our Team anytime at socialsupport@myfax.com as we are always here to help.
Many Thanks,
MyFax Support Team
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Been using them since 2010
Been using them since 2010. The system is not working for last six months. They stopped taking phone calls, they think they can send a email link and I will go away. Finally chatted on line , they tell me nothing is wrong. Sure, as long as they keep getting paid nothing is wrong for them.i will look for a new app for my faxes. These people have a great future behind them.
May 1, 2025
Unprompted review
Reply from MyFax
Hello Norman,
We would be happy to assist you in using our service. Our Live Chat support will provide you with suggestions on how to troubleshoot your device or account, and if it is not sufficient, please feel free to message us at socialsupport@myfax.com with your account details and we would be happy to assist!
Sincerely,
MyFax Support Team ^RA
Join company to send fax very easy
Join company to send fax very easy, charged 5.00 intially then 12 per month.
When I went to fax document fax would not go thru. Tried to fax a few times, still no success, when I look at bank activity they had charges an additional 30 dollars for service I didnt received. Next day tried calling and they have no phone rep to speak with and disconnects call. They advise you to email and send you a generic automated email, then advised you to live chat and only have issue not related to billing discrepancy. This company is a scam. Do not use them. I will go to better business bureau and other avenues to report them
May 8, 2025
Unprompted review
Reply from MyFax
Hello Felicia,
Thank you for reaching out and sharing your experience. We’re very sorry to hear about the issues you encountered, and we truly understand how frustrating this must have been. This is not the experience we want for any of our customers, and we appreciate the opportunity to make things right.
To help us investigate and resolve this matter promptly, please message us at: socialsupport@myfax.com from the primary email address on your account and please include your fax number. Once we have that, we’ll review your account, address any incorrect charges, and ensure that any unresolved issues are fully corrected.
We sincerely apologize for the inconvenience and assure you that your concern is important to us. We are committed to resolving this quickly and restoring your confidence in our service.
Thank you for your patience, and we look forward to hearing from you soon.
Sincerely,
MyFax Support Team ^MQ
Trying to cancel for 2 years
I've had this service for over 5 years and it worked great trouble is I quit needing it two years ago tried to cancel it didn't have any luck trying to cancel it again no luck can't get anybody to cancel it for me chat won't work for me because my email has changed I can't cancel it online I can't cancel my debit card because it's attached to too many other bills and you cannot reach anybody on the phone unless you act like a new customer I got a new customer agent Mrs Charles she said somebody would call me immediately for sure to get this canceled no such luck I have tried to call back left more messages no luck now this has been 2 years I've been trying to cancel this can't get it done if anybody reads this from my fax please ask Miss Charles for my phone number and help me get this canceled thank you.
May 7, 2025
Unprompted review
Reply from MyFax
Hello David,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the ongoing difficulties you’ve had in trying to cancel your service, and we sincerely apologize for the inconvenience this has caused.
We greatly appreciate your loyalty as a customer for over five years, and we understand how frustrating it must be to feel stuck in a service you no longer need. While we do not currently offer phone support for MyFax, we want to assure you that we’re here to help and are committed to resolving this for you.
If you’re able to access your account online, the easiest way to cancel is by navigating to the Billing tab under the Account Details section and selecting the cancellation option there. However, if you're unable to log in—especially due to an email change—please reply to this message to: socialsupport@myfax.com with the following details to help us locate your account:
The previous email address used with the account.
Your fax number or account number (if available).
The last 4 digits of the card used for billing (for verification purposes only)
Once we have this information, we’ll escalate your request and ensure the account is canceled promptly. You will not be charged any further, and we’ll also review past billing activity as part of this process.
We truly want to make this right and appreciate your patience. Please rest assured that your request is being taken seriously and will be handled with priority.
Thank you
MyFax Support Team ^MQ
One complaint
It meets our needs overall.
That said, we did run into an issue—partly due to our own oversight. Our account went a month overdue because our company credit card expired, and we were in the process of switching to a new credit card company entirely. We're still updating our payment info across various subscriptions. Unfortunately, we only discovered there was an issue with MyFax when we were suddenly unable to log in.
According to their chat agent, they send out emails every 5 days about declined payments. However, as the account admin, I didn’t see any of these notifications (not in my inbox, junk, etc)
We were able to regain access through chat, restart the subscription, and pay the outstanding balance plus a late fee. The main problem is that MyFax had already deleted all of our account history. Since we used this service for HR and medical transmits, losing that data is a major inconvenience. While we do have digital copies of most of it, this service was part of our paper trail. I could understand deleting data after six months of inactivity but doing so after just one month of a failed payment feels excessive.
Again, we acknowledge this was partly our mistake. But the lack of notification and the permanent data deletion policy are tough.
April 22, 2025
Unprompted review
Reply from MyFax
Hello Cody,
We truly appreciate your transparency, and I’m sorry to hear about the inconvenience this has caused—especially given the nature of the documents involved.
You're absolutely right to expect clear communication and a reasonable data retention policy. While our system is designed to close and secure accounts after a billing lapse, primarily to protect sensitive information. We completely understand how frustrating it must have been to discover this only after losing access.
To clarify: for security purposes, once an account is closed due to non-payment, our system automatically deletes archived fax data. This is part of our data protection and privacy protocol. That said, we do understand this situation had unique circumstances, and we may be able to retrieve some of your archived faxes. Please feel free to message our Team anytime at socialsupport@myfax.com with your account information or you may send the email from the primary email address on file as we are always here to help.
Thank you
MyFax Support Team ^MQ
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Tried to cancel my service
Tried to cancel my service. My account did not have a link to cancel online, so I attempted to do it through the Chat feature.
Terrible service. Waited 44 minutes before I could get a human. They keep asking the same questions over and over…even though the Chat history is right there. Ashraf Q will ask a question, then disappear for 10 minutes.
Beware of any promises you see on the web site about great service. I have canceled my auto pay as that is my only recourse. After 55 minutes I got a message that no agents are available and the Chat closed.
April 10, 2025
Unprompted review
Reply from MyFax
Hello Scott. We would be happy to assist, and this is not the experience that we wish you to have. Online cancellation is usually not available if your account has an outstanding balance or on its renewal day. Please message us at cialsupport@myfax.com with your account details, and we would be happy to assist you in reviewing your account.
Sincerely,
MyFax Support Team ^RA
GREAT CUSTOMER SERVICE!!
As soon as I hit the CHAT box a bot immediately came on. But, it asked me a couple of short questions and quickly got me to a live agent, Chris. Chris went straight to work on my issue and resolved it SO quickly!
April 9, 2025
Unprompted review
Reply from MyFax
Thank you so much for your wonderful feedback Wendy. We appreciate you for sharing your excellent experience and we are very happy to hear that Chris was helpful and resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@myfax.com and we would be happy to assist!
Many Thanks!
MyFax Support Team ^MQ
Megha was so awesome and helpful as…
Megha was so awesome and helpful as there was no way to reactivate my account. Very patient and walked me through everything. Finally have my account reactivated. Thank you for the smooth process once I found a number to call.
April 4, 2025
Unprompted review
Reply from MyFax
Dear Nita,
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience with us. We are thrilled to hear that Megha was able to assist you with such patience and care in resolving your request.
If you require any further assistance, please don’t hesitate to reach out to us at socialsupport@myfax.com. We would be more than happy to assist you!
Thank you again, and please stay safe and healthy.
Best regards,
MyFax Support Team ^MQ
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