American Financial Solutions Reviews 

3,308
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive and knowledgeable staff for their compassionate approach and clear guidance during stressful financial situations. People consistently appreciate the extremely reliable customer service and the simple payment setup that successfully helps them manage, reduce, and completely eliminate debt over time. However, some people mentioned that the organization was occasionally unable to reach a compromise with every single financial institution to reduce interest rates. Some customers also noted that they had to patiently wait until all of their enrolled accounts were completely cleared to see the final outcome of the program.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Staff

Consumers find staff to be positive, highlighting their professional service, knowledge, and compassionate... See more

Service

Reviewers highlight positive aspects of service, noting that professional and knowledgeable agents take the... See more

Payment

Customers consistently note positive experiences with payment, highlighting that the setup process is simple... See more

User experience

People report positive experiences with user experience, highlighting how the setup is a breeze and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The professionalism of this company cannot be beat, I was at the bottom of losing my mind and overwhelmed in credit that when I joined AFS I felt a little better that these people cared and knew what... See more

Rated 5 out of 5 stars

Every step of the way, American Financial Solutions worked with us to meet our repayment goals. They were kind, helpful, compassionate advocates for us. They made an impossible task doable. They never... See more

Company replied

Rated 5 out of 5 stars

The customer service was always helpful and fast. I also liked how honest everyone was from the beginning. I was helped by being given multiple choices not just one and that made me feel better about... See more

Rated 5 out of 5 stars

It’s almost shocking to me how easy it has been to work with AFS. Enrollment was straightforward, they are constantly in communication with me and supporting me all along, and everything is streamline... See more

Company replied


Company details

  1. #2 of 32 best companies in Debt Relief Service
  2. #1 of 8 best companies in Credit Counseling Service
  3. #21 of 195 best companies in Financial Consultant

Information provided by various external sources

American Financial Solutions is a 501 (c) 3, non-profit credit counseling and financial education agency. In 20 years, we have assisted over 480,000 people in paying off over $50 Billion in debt. Our certified counselors will help you to determine your current financial situation, make a plan to get out of debt, set financial goals and plan for your financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,308)

292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Im not happy that chase made me go thru…

Im not happy that chase made me go thru guys and you charged me 10 dollars a month and a start up fee. Ya besides that you were a normal service that I shouldn't have been forced to go thru to pay chase back after I closed my credit card account so I could pay it with less interest being charged.

September 11, 2026
Rated 5 out of 5 stars

AFS has been helpful

AFS has been helpful. I had debt and was only able to make minimum payments. Some of my cards had high interest also. AFS got my interest lowered to 6%for most of the cards and set up a five year plan where those cards will be paid off at that time. Cannot use cards, that is OK. I recommend,

September 11, 2026
Rated 5 out of 5 stars

Great group to have on your side.

This company has systems in place to handle any glitch and they are geared to avoid disruptions in the first place. The agents are well versed in their product and enthusiastic but not pushy. There is no string of phone calls that feel more like harassment than sales in my opinion.

September 19, 2025
Rated 5 out of 5 stars

The process was easy

The process was easy. The payment set up was easy. This was a breeze to set up. Everyone I’ve spoken with has been helpful and informative

September 11, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. Gave me a solution to my credit card debt when I thought I had no feasible options. Tons of resources to help me manage my budget and build my credit score back up.

September 10, 2026
Rated 5 out of 5 stars

Very professional service!

Very professional service with knowledgeable agents who take the time to get to know you and your personal situation. They do not judge you or your situation or needs. Very easy payment terms and conditions as well. Highly recommended.

September 11, 2026
Rated 5 out of 5 stars

The professionalism of this company…

The professionalism of this company cannot be beat, I was at the bottom of losing my mind and overwhelmed in credit that when I joined AFS I felt a little better that these people cared and knew what I was going through, now I can exhale. Thank you so much for being there for me

September 10, 2026
Rated 5 out of 5 stars

My experience was sooo positive!

My experience was sooo positive! Justin was very consistent in getting in touch with me. Once we connected, he was very kind and did not make me feel guilty at all about my current situation. We went over a very good plan that feels accomplishable. I would 1000% recommend AFS and their services.

September 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look