MYFLYRIGHT Reviews 

4,748
•
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start. Probably my case was re... See more

Rated 5 out of 5 stars

Super work! Absolutely satisfied with MYFLIGHTRIGHT! They made sure that we received what we should have with next to no complications! Thank you !

Rated 5 out of 5 stars

Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 c... See more

Rated 4 out of 5 stars

First things first, MyFlightRights did their job and got our money back. During the first steps we received regular updates about the progress. After a couple of months it became very quiet and final... See more

Company details

  1. Legal Services

Written by the company

Wir helfen Passagieren ihre Flugrechte durchzusetzen. Pro Jahr entsteht Passagieren ein Schaden von über 5 Milliarden Euro aufgrund von Flugverspätungen, Flugannullierungen und überbuchten Flügen. Wir übernehmen den gesamten bürokratischen Aufwand und das gesamte Kostenrisiko unserer Kunden. Eine Servicegebühr wird von uns nur dann berechnet, wenn wir die Entschädigunszahlungen erfolgreich durchgesetzt haben.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 89% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(4,748)

204 reviews in the last 12 months

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Rated 1 out of 5 stars

I contacted MYFLIGHTRIGHT because my bag was lost - I suspect they are trying to keep all of my money.

I contacted MYFLIGHTRIGHT because my suitcase was lost for over a month. I gave them all of the info they requested. However, I had a simple question about getting a refund for my lost items vs. getting compensated for clothing and toiletries I had to buy because the airline lost my bag. They have never responded to any of my emails. Then, I get an email from them saying the airline has denied my claim. The same day I get an email from the airline saying they will release the money but it is going to go to MYFLYRIGHT. I contact MYFLYRIGHT - get no response. As a last resort, I had to get a legal document saying MYFLYRIGHT is no longer representing me. I'm still waiting for the money and MYFLYRIGHT has never replied to one of my many emails asking for help/explanation. And beware: There is no way to call them. Very shady company.

August 13, 2022
Unprompted review
Rated 1 out of 5 stars

Case rebuffed with spurious arguments

The company first accepted my case, then came back with an email asking for additional information. Barely three days after that email they closed the case because I allegedly "did not provide additional information despite several reminders"(I was only asked once, and with no indication about urgency).
I submitted a new claim via the website, this one was immediately rejected "because we have two cases for the same flight" (I thought they closed the first one...).

July 19, 2022
Unprompted review
Rated 1 out of 5 stars

Disgusted.

Disgusted.

We applied for Compensation for a holiday to Canada book for October 2020.

Unfortunately due to the covid restrictions we were unable to travel as the Canadian government were denying entrance for anyone outside of Canada. But they did not cancel the flights.

The airline, west jet offered me a 24 month credit voucher to use on their site which I would need to accept within 48 hours of our flight to Canada due to depart. Myflyright told me not to accept the voucher and they would continue to push for the refund of my flight and compensation.

I have just now received an email from myflyright stating that due to low success rates, they will not be pursuing my claim. They told me not to accept the offer made by the airline and now I am left with nothing. Shocking really. Terrible advice.

January 24, 2022
Unprompted review
Rated 1 out of 5 stars

A complete waste of time

A complete waste of time. Spent an hour uploading all the documentation and populating the information when raising the initial claim. A few months later they wanted me to send them some information again, a few months later again, and then like 8 months after the lodged claim they send me an email tha the case is not worth pursuing so they are closing it. How they get any good reviews baffles me.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Very thorough

MyFlight has shown to be very thorough and meet my expectations. I’d recommend them for any flight delay of more than 3 hours.

August 2, 2021
Rated 5 out of 5 stars

Very good quality of service

Very good quality of service. 100% success rate for my 3 cases I've claimed via myflyright, I've just received the money for my 3rd case. Also very impressed with the quality of customer service. Thank you!

April 15, 2021
Unprompted review

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