Mygeekbox Reviews 

1st time ordering on July 6th. Received order on 6/20. The box had a candle with the lid off and it melted all over the other items in the box. I emailed them, no response. Ended up canceling my subscription on 6/26. I received an email Aug 24th about a new box had shipped. I emailed telling them my subscription had been canceled for several weeks. They replied saying it was the box I paid for. Yes, I paid for it but shouldnt have because the order had been canceled. I believe I'll report this business to the Better Business Bureau.

I order my geek box on the 5th of December 2017. I ordered two box that originally said they would be dispatched 12/08/2017. When they day came and went I emailed that these said they would ship on the 8th. I got a terrible email saying I know it was confusing but they really meant the 20th. That’s an additional 12 more days but was told not to worry I’d get before Xmas. Now it’s the 21 my boxes are still in processing. To add insult to injury I ordered another so called Xmas box that had a garunteed xmas delivery on their stupid advent calendar promotion that also hasn’t shipped. Needless to say never again as soon as I receive them I will return them and report them to the BBB. The rest of you who have ordered from them should do the same. This is predatory as they have already taken payment and have no direct phone number. I’m in the process of contacting my bank to stop payment.

I have previously ordered from mygeekbox and have not really been happy with the service, delivery was always later than the date given, the contents of my box disappointing. Last year they offered a mystery box for £7.99 so I thought I would try ordering again and give team another chance. My order was placed on 25/11/2016. I had spoken with a customer service agent in regards to not receivingredients my order and cancellation later down the line as my order nevery arrived. Safe to say months down the line I had completely forgotten about the order placed last year. A couple of days ago I received a parcel slip so off I went to the sorting office to collect my parcell only for it to be the geekbox I had ordered 4 months earlier. They had taken payment from my account without authorisation this month and refuse to refund the amount. Fair enough it's only £7.99 but I was under the impression that this was payed when the order was placed, since then I have ever changed bank accounts so the account the took the funds from was then overdrawn leaving me with bank charges. I have contacted the company twice now politely asking for a refund only to get the same generic we don't accept returns message. I would avoid at all costs, complete let down.