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myGemma Reviews 

3,459
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers note that both buying and selling high-end luxury goods is a remarkably straightforward, smooth, convenient, and entirely hassle-free process. Many buyers consistently share that authentic jewelry and designer bags arrive securely packaged, perfectly matching the provided online descriptions and exceeding their initial expectations. Some people also felt that dealing with such a professional and courteous team makes the entire transaction feel very secure, transparent, and trustworthy from start to finish. Consumers frequently appreciate the swift communication and remarkably quick turnaround times, whether they are waiting for prompt bank payouts or receiving their online orders promptly.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, fast, and seamless process... See more

Service

Users describe positive interactions with service, highlighting an extremely fast, smooth, and professional... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items arrive in excellent... See more

Staff

Consumers find staff to be positive, highlighting their incredible knowledge, polite communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional high end jewelry buyer. Sent in the Van Cleef bracelet and necklace. Agreed on the pricing for both. Since the necklace is not standard length, could not sell it. But the bra... See more

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more

Rated 5 out of 5 stars

Honestly, the easiest transaction I have ever experienced by far!!! Prompt response, quick payment and friendly representative. I have been selling my luxury handbags in multiple places because I am r... See more


Company details

  1. Jewelry Store
  2. also in
  3. Diamond Dealer
  4. Handbags Shop
  5. Shoe Store
  6. Watch Store

About myGemma

Written by the company

Founded in 2012, myGemma (formerly known as WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,459)

507 reviews in the last 12 months

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Rated 3 out of 5 stars

Great price but bad packing

I got a great price on my Hermes scarf, but it arrived a wrinkled mess because of the way it was packed. Scarves should go in ziplock bags and thin mailers to keep them flat.

May 11, 2026
myGemma logo

Reply from myGemma

Lisa,

Thank you for your feedback. We are sorry you were not fully satisfied with your experience.

We pride ourselves on our customer service and processes and appreciate all feedback, especially where we can improve! So, thank you!

This morning, we reviewed this element of our shipping process and have now adjusted the way we ship these types of items where there is no original brand box included.

Many thanks.


myGemma

Rated 5 out of 5 stars

Excellent Experience

My experience with myGemma was excellent. I sold them several of my luxury items and every time the process and communication has been a 10/10. I highly recommend myGemma.

May 9, 2026
Rated 5 out of 5 stars

I am rating a 5 Star without a doubt

I am rating a 5 Star without a doubt. I wish I could of scored a 10 star rating! Upon me initially purchasing to recieving my product, I was treated with respect and courtesy. When receiving my product, quickly,, I had doubts due to a prior situations. MyGemma team responded with assurance and comfort allowing me to know regardless they are for thier customer satisfaction. I am in love with my purchase ever more and will be returning as a committed regular customer!!! THANK YOU!

May 4, 2026
Rated 5 out of 5 stars

The process was so simple and fast

The process was so simple and fast. Working with Mark was an excellent experience. I felt that the pricing they offered me for my luxury pocketbooks was very fair. I would highly recommend them to sell or purchase luxury items.

April 24, 2026
Rated 5 out of 5 stars

A Refined Luxury Experience You Can Trust

My experience with MyGemma has been nothing short of exceptional. I’ve purchased a few pieces from them, and I have never been disappointed. From the moment I place an order, everything feels seamless and elevated.

Their delivery service is impressively fast, yet never at the expense of care—each package arrives promptly, beautifully presented, and impeccably packaged, reflecting a true luxury standard.

What truly sets MyGemma apart is their customer service. The team is attentive, knowledgeable, and highly professional, offering a level of personalized care that’s rare to find. Every interaction feels thoughtful and refined, making the entire process effortless and enjoyable.

Their product selection is equally remarkable. Each piece exudes quality, authenticity, and timeless elegance. It’s clear that MyGemma curates with a discerning eye, offering luxury items that meet the highest expectations. Even more impressive is their pricing—competitive yet fair, making high-end pieces feel accessible without compromising on prestige.

MyGemma delivers a truly premium experience across every touchpoint. If you’re looking for luxury, efficiency, and impeccable service, they exceed expectations in every way.

April 27, 2026

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