they are SCAMMERS. they will allow you to transfer your money and then when you feel confident and put more funds in they will block your account and take all your funds without a reason.
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I sent an etransfer on December 19th to myself it is December 23rd still no transfer send I ha e been contacting g them via email to all email addresses and their support chat that claims is 24hrs how... See more
I just wanted to write a review today for Owen who is a sales representative for MyGuava. Owen walked into the shop and immediately had our attention . An intelligent young man with vast knowledge... See more
Company replied
MyGuava is a great financial tool if you have expenses in multiple currencies. In addition it works as a remittance service when you need to send money to foreign countries like Spain and Kazakhstan.... See more
Company replied
Company details
Written by the company
MyGuava combines the functionalities of multiple financial apps, making it the ultimate all-in-one solution for all your personal payment needs, whether you need to make a secure purchase, send money to friends and family worldwide, or provide business payments. MyGuava customers can open accounts in multiple currencies including EUR, GBP, СAD and CHF. For more information on MyGuava App and MyGuava Business, visit MyGuava’s website at https://myguava.com/
Contact info
Monument Place, 24 Monument Street, EC3R 8AJ, London, United Kingdom
- +442045771440
- info@myguava.com
- myguava.com
You should know
2.8
Average
546 reviews
Replied to 52% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A joke ?!
What is this? Some sort of joke or prank? You call yourself a “financial technology company,” yet you don’t even provide a live chat option where I could explore other ways to verify my “residence permit.” Instead, I’m expected to call you, just to discuss what? My last eight years in the UK? Or perhaps the weather? Please, be serious. It’s bad enough that you’re already navigating the financial waters alongside other major players, don’t stoop to this “small fish” game, pretending to be professional.
Also, the user interface design and onboarding screen seem to be struggling to get attention. The color choices (are you trying to sell limes or what?!), the oversized lock icon, and the “Create New Account” and “Log In” buttons are they enemies? That lock animation is too distracting.
You guys need a better UI and UX design for this. It feels unprofessional and made me skeptical about it.
Take it how you want it, but the truth stays here for now 🫡
And do something about that icon as well, it looks like a martian.Unless this app is meant to change currency on Mars
1 GBP = 153.54 RedRock Credits
January 11, 2025
Unprompted review
Reply from MyGuava
Hi. Thanks so much for sharing your thoughts with us—we really value your feedback. If you’re having trouble with verification, our support team would be happy to assist you and guide you through the process—please feel free to reach out to them at https://myguava.com. As for the design elements you mentioned, we're always looking for ways to improve our user interface, and your suggestions will definitely help guide us in making it better. If you have any further questions or need assistance, we’re here to help.
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I have only good things to say about MyGuava
I have been reading other reviews some of which are negative. Personally, I have only good things to say about MyGuava. The app works well and sending money abroad couldn't be easier. The exchange rate has been very competitive so far. Keep it going MyGuava!
January 11, 2025
Unprompted review
Reply from MyGuava
Thanks so much for your awesome feedback. We’re so happy to hear that you’re enjoying using MyGuava and finding it easy to send money abroad. We work hard to offer great exchange rates, so it’s fantastic to know that it's making a difference for you. Your support means a lot to us, and we’ll keep doing our best to make MyGuava even better for you.
Worst service ever
They blocked my account and took my £730. I have been changing emails and calls for the past 2 months and their replays say same thing. Under review.. team working on it.. been escalated.. but nothing happened. I am in a big trouble now because of them. Cannot believe with all those bad reviews they are still open and authorized by the government!
Edit: They unblocked my account and i got my money back after 2 months
January 10, 2025
Unprompted review
Reply from MyGuava
Hi. We understand the difficulty of your situation, and we recognize the urgency of the matter. Your case has been escalated to the appropriate team for further review, which is a necessary step to ensure a thorough resolution. Please rest assured that your account and related transactions are being carefully examined. We truly appreciate your patience as the team works to address this. For any further updates or inquiries, feel free to contact our support team through the available channels at https://myguava.com.
genuine referral rejected
I signed up yesterday using my friend’s referral link for the Share & Earn £50 scheme. My friend said she hasn’t been credited the referral. I went on chat. First MyGuava Agent1 said they don’t have a referral scheme. Sent them screenshots, the link I used to download the app, the name of my referrer. I got shunted on to MyGuava Agent2 then shunted back to MyGuava Agent1 who has referred it to the relevant team for review and resolution. Meantime, they have told my friend it’s not a valid referral. I did exactly what the terms stated I should do, ‘download the myguava application using the invitation link [I] received’ from my friend. My friend has had to lodge a complaint. I’ll revise my review if they see sense. As it stands we are being cheated out of £50.
UPDATE: MyGuava flatly refused to acknowledge the referral so I’ve closed my account.
January 30, 2025
Unprompted review
Reply from MyGuava
Hi. It seems the referral issue has been escalated to the team for review, which is the right step to resolve this. If all tasks required by the referral program have been completed as outlined in the terms, the reward will be credited once the review is finalized. This process can occasionally take some time to complete. We really hope this will be clarified soon, and we appreciate your patience while the matter is being thoroughly investigated. For further updates you are always welcomed to clarify with support team via channels at https://myguava.com.
I can keep my spending under control…
I can keep my spending under control thanks to real-time warnings.
December 21, 2024
Reply from MyGuava
Thank you for sharing your feedback. We're thrilled to hear that the real-time warnings feature is helping you keep your spending under control. It's great to know that it's making a positive impact on managing your finances.
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With no additional fees
With no additional fees, the software makes money transfers simple.
December 13, 2024
Reply from MyGuava
Thank you for sharing your feedback. It is wonderful to know that our platform makes money transfers easy for you.
I frequently travel
I frequently travel, and this software makes exchanging currencies easy and reasonably priced.
December 5, 2024
Reply from MyGuava
Hearing that our platform improves your travel experience is awesome. Your review is valuable to us.
My third review on this
My third review on this, they deleted my last review as well. They took my money its been 3 months they deleted my account and every time i send them an email or call them they say the same thing that my account is under review. Everyone be aware they will take your money if you open an account with them.
Am going to write a review on here daily.
January 6, 2025
Unprompted review
Reply from MyGuava
Thank you so much for sharing your experience, and we’re truly sorry for the stress and disappointment this situation has caused. We completely understand how difficult and upsetting it must be, especially after waiting so long. While account blockages and reviews are sometimes necessary to protect all users, we know this process can feel inconvenient and discouraging. We recommend staying in contact with our Customer Support Team for any updates on your case—they are best to help. Additionally, if you haven’t already, kindly share your contact details, and one of our team members will personally follow up with you to offer further assistance and get this matter resolved as swiftly as possible.
Worst company/bank
Worst company/bank
Closed my account for no reason holding my hard earned money hostages for 4 months called, emailed 15+ times each with no response from them or they keep giving me the same excuse “the team is looking into it” how can the team be looking into my account for 4 months. I lost my job because of this and I’ve had to relay on my credit card for these past 4 months and it has been so stressful couldn’t even get Christmas presents for my family. Got an email from them at 23.46 in the night why are they sending me emails in the middle of the night ? The email just said we are closing your account and can’t discuss why. What a stupid and ridiculous statement after locking my account for 4 month and that’s the only thing you can say!!!! Worst bank ever. DO NOT USE. They will ruin your life
January 4, 2025
Unprompted review
Reply from MyGuava
We are deeply sorry to hear about the extremely upsetting experience you've had with your account. We can understand how distressing it must be, especially with the significant impact it’s had on your personal and professional life. It’s truly unacceptable that you've faced such long delays with no meaningful communication, and we deeply regret that we didn’t meet your expectations during this time. Please know that we take this feedback seriously and are committed to resolving situations like this as quickly and efficiently as possible. While this situation is concerning, we would appreciate the opportunity to investigate it thoroughly and ensure that we address your concerns. We recommend staying in touch with our Support Team, as they are the best resource for getting ongoing updates. Additionally, if you haven’t already, kindly share your contact details, and one of our team members will personally follow up with you to offer further assistance and get this matter resolved as swiftly as possible.
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Reply from MyGuava
We’re truly sorry to hear that you feel this way, as we always strive to provide the best service. Your feedback is important, and we’d love the chance to understand your concerns better. Please feel free to share more details so we can assist you further. You can do this by reaching out to our Customer Support team via email at support@myguava.com, using the live chat feature, or calling +44 20 4577 1440. Moreover, if you could provide your contact details, we’d be happy to have someone from our team contact you personally to help address any concerns. We are always available to promptly respond to your inquiries and we hope that your perspective will change about us soon.
Do not waste your time with myguava
Do not waste your time with myguava, deal with a reliable cie.
Just trying to get a direct answer to a simple question nearly impossible.
Ask them (chat) how much it will cost to send via a transfer from a Canadian bank to myguava app for cash pickup in Mexico 30000Mxn (Mx pesos)?
WI Remitly and Ria were able to give a clear answer but not myguava…
December 20, 2024
Unprompted review
Reply from MyGuava
It's deeply regrettable to hear about your experience, and the dissatisfaction you’ve expressed is taken very seriously. We sincerely apologize for the inconvenience you've faced in getting a direct answer to your question. We understand the importance of clarity and transparency, especially when it comes to financial transactions. We encourage you to stay in touch with our Support Team, as they have the latest information regarding your case. If you'd prefer a more direct resolution, please feel free to share your account details and contact information, and we'll address the matter right away.
The future is MyGuava
My experience with MyGuava has been stress free and and delightful. This is all down to Joel. The information, the help and support has been fantastic and I wish everyone could experience this. He is always available to help and the service has been great throughout.
December 19, 2024
Unprompted review
Reply from MyGuava
It’s awesome to hear that your time with us has been seamless and the support you received was insightful. Providing top-notch service is always our goal, and we truly appreciate your feedback. Thank you for sharing.
Application decline for some odd…
Application decline for some odd reasons lol
December 19, 2024
Unprompted review
Reply from MyGuava
Thank you for your feedback. We understand how frustrating it can be when an application doesn’t go as expected. There could be various factors involved, and we’d like to help clarify the reason. Please reach out to our Support Team via email at support@guavapay.com, use the live chat feature in our website, or call us directly at +44 20 4577 1440 for further assistance. Additionally, if you could share your account details or contact information, we’ll look into this right away and work to get it sorted as quickly as possible. We're here for you.
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this comapany is truly nuts
this comapany is not good , trust me signed up today first time useing these, they kept my money had to beg for over 7 hours to get it back. No explantion nothing pure crap. worse ever . got my money back, put in £165.00 got back £162.52. Really amazed and shocked of my treatment as a first time customer to there business. treated like this talking to a chatbot for over 8 hours, talked on the phone guy not really interested liked hearing me beg for my own money back.one star is generous, i could go on and on but thats enough, complete joke our scam who knows ??????????????
December 18, 2024
Unprompted review
Reply from MyGuava
It’s deeply regrettable to hear about your experience, and the dissatisfaction you’ve expressed is taken very seriously. Efforts are always made to ensure transactions are smooth and concerns are handled with care and efficiency. Please know that feedback like yours is invaluable and helps address any gaps in the process. The team is ready to assist further if you’re willing to share additional details regarding your case. Every effort will be made to restore your trust.
George the company rep is great
George the company rep is great, I was passed his details from a friend and he was incredibly helpful. The rates are brilliant, customer service is fab and the machine itself is great and very easy to use. Would definitely recommend.
December 17, 2024
Unprompted review
Reply from MyGuava
We’re excited to know that our service and rates have met your expectations. Your feedback means a great deal to us, and we're always happy to assist you whenever needed. Thank you for sharing your feedback.
I found Gexeorge by accident..He popped…
I found George by accident..He popped onto the business where I work and tgank god he did..From start to finish he has guided me through each and every step..Always at the end of the phone no matter the time or even the day..Even dropping everything one time to come and see me when I had a quiery..would I reccomend MyGuava,yes without any doubt but I would hole heartedly reccomend George.
December 12, 2024
Unprompted review
Reply from MyGuava
Thank you so much for your wonderful feedback. We're delighted to hear that you’ve had such a positive experience with our team. It’s our priority to provide support every step of the way, and we're glad to know that we could be there for you whenever needed. Your recommendation means a lot to us, and we truly appreciate your trust.
Great service
Great service, very competitive rate,
and thanks a lot to George for being so helpful. Highly recommend it.
December 11, 2024
Unprompted review
Reply from MyGuava
We're thrilled to hear that you had a great experience and found our service to be competitive. We truly appreciate your recommendation and look forward to serving you again.
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hi im alex and mister joel was really… joel
hi im alex and mister joel was really helpful and kind with me and frendly
i wish like more people to be like him
kind and frendly!
December 9, 2024
Unprompted review
Reply from MyGuava
Thank you for sharing your feedback. It’s amazing to know that our team made such a positive impact. We appreciate you taking the time to let us know.
It was a pleasure dealing with Joel…
It was a pleasure dealing with Joel Stafford, who was very helpful and efficient from day one. We are happy clients of MyGuava now.
November 1, 2024
Unprompted review
Reply from MyGuava
It's fantastic to hear that the experience has been smooth and efficient right from the beginning. Hearing that the support provided made such a positive impact is truly appreciated. Delighted to know you're satisfied.
Marvellous worker
Marvellous worker
Always striving to the most important comprehensible explanation.
He goes extra mile to make you understand how is product will be productive to your business.
I will always recommend JOEL STRAFORD to other business owners.
December 16, 2024
Unprompted review
Reply from MyGuava
Thank you for the thoughtful feedback. It’s always encouraging to hear about the effort and dedication that leaves such a positive impression.
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