MyGustoReviews 

97
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent and varied Italian product range! Very happy to have easily found a slot in the midst of lockdown. Items were delivered on time and were well packaged considering the situation we're in.... See more

Company replied

Rated 5 out of 5 stars

Mygusto was pretty much a random choice while shopping around for a supplier of Italian foods. What a great find this was! They offer a very good range of very reasonably priced products. I bought th... See more

Company replied

Rated 5 out of 5 stars

I also was shopping around for Italian foods and came across MyGusto. On the site were some Sicilian red prawns, they were beyond the best that my family and two older people we are shielding had eate... See more

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Rated 2 out of 5 stars

Since writing the below the company has refunded my money in full which is to their credit so I have changed the star rating from one to two. However, this was not until an email had been sent t... See more

Company details

  1. Grocery Delivery Service

About MyGusto

Written by the company

MyGusto is the online Italian delicatessen for people who really love cooking and who are passionate about food! Based in UK, we have a warehouse full of fabulous food, ready for next day delivery. At MyGusto you will find the best Italian products and brands making you feel like you were back at home. We deliver your grocery shopping straight to your door, with its own temperature-controlled vans to guarantee the freshness of your products.
..
Our Selective Selection We go looking for our products straight to the source, where they are created. We try them one by one to test their characteristics and quality. Each of our products are chosen because we were particularly impressed with their choice of ingredients, the techniques used in production and the history and honesty of the brands. The choice of the right products comes from a passion for the search of excellence. For this reason we have an intimate knowledge of every single brand that is part of our selection and we are happy to bring them to you. Next Day Delivery/No minimum order We know that being a foodie means loving great tasting food without compromises. That’s why we offer the best products coupled with the best possible service. We are aware of our customers’ needs and we are ready to satisfy them with the most timely and efficient service. We offer same day delivery for the orders made before 2PM, and free delivery service in London when you spend £60 We offer no minimum order and delivery throughout the United Kingdom Good news, when you spend more than £100 you will automatically receive a 10% of discount on your order. SHOP NOW!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.6

All reviews

(97)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT TRUST

DO NOT TRUST. Given 1 star as there isn't an option for no stars. I placed my order over a week ago, paid extra for next day delivery. Nothing has turned up. No response to email, phone line is not working, and from the look of the reviews below Im not the first to be let down. I want my money back!

June 28, 2021
Unprompted review
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Rated 2 out of 5 stars

No delivery and had to resort to Paypal to get a refund

Since writing the below the company has refunded my money in full which is to their credit so I have changed the star rating from one to two. However, this was not until an email had been sent to them via Paypal. It shouldn't have to go that far to get a refund . No explanation or apology has been sent.
Unfortunately I shall not be ordering from this company again.

My original review read as follows :
I placed an order twelve days ago, but I have not received it.
I sent an email asking how the order is progressing but received no reply.
I have telephoned but no one is replying.

June 17, 2021
Unprompted review
Rated 1 out of 5 stars

I cannot contact anyone and my order is…

I cannot contact anyone and my order is still not processed after many days. The phone number does not give any answer since days and the email neither.
I see they answer here, so I have to put a review to be in tough with them and receive my order for which I ALREADY PAID next day delivery included.

May 28, 2021
Unprompted review
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Rated 5 out of 5 stars

Great products

Great products, efficient delivery and helpful staff. Have been using MyGusto for a few months now and will carry on doing so.

March 5, 2021
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Rated 5 out of 5 stars

Excellent service

Excellent service, Fast and Professional

February 15, 2021
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Reply from MyGusto

Dear Daniele,
Thanks for taking the time to share your thoughts and feedback with us. It was a pleasure serving you.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Excellent products speedy delivery can…

Excellent products speedy delivery can recommend

February 13, 2021
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Reply from MyGusto

Dear Ed Allan,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you will visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Great products and amazing service!

Great products and amazing service! Have already recommended it to 5 friends!

February 13, 2021
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Reply from MyGusto

Dear Carinal,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We are glad we could meet your expectations and thanks so much for recommending our service.
We hope you'll visit our website again soon!

MyGusto

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Rated 5 out of 5 stars

Good produce, fast delivery

I've been looking for Campisi sauces forever and have finally found it here, at a decent price too! Have also found some other nice treats. Delivery was very fast! Thank you!

February 12, 2021
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Reply from MyGusto

Dear Jeanne,
Thank you for taking the time to share your awesome review with us! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and visit our website again soon.

MyGusto Team

Rated 5 out of 5 stars

Excellent

Top Italian brands food and fast delivery! I will be back for sure!

February 12, 2021
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Reply from MyGusto

Dear Giuliano,
It was a pleasure serving you, and we really appreciate you taking the time to share your feedback and being so open with us.
We hope you'll visit our website again soon!

MyGusto Team

Rated 5 out of 5 stars

Fabulous pasta

Fabulous pasta. Delivered on time. Thanks.

February 9, 2021
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Reply from MyGusto

Dear Dt,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback with us.
We hope you'll come and see us again soon!

MyGusto Team

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