MyHealthcare Clinic Reviews 

9,254
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the incredible medical and reception staff for being extremely professional, welcoming, and deeply attentive during every step of their appointments. Many consumers genuinely appreciate the thorough explanations, excellent treatments, and the remarkably comfortable environment consistently provided by the clinical team throughout the entire process. However, some people mentioned significant issues regarding unhelpful customer service and a frustrating lack of proper support during important health consultations. A few other people also felt that communication could be better, pointing out disappointing delays concerning test results and scheduling errors with appointments.

What people talk about most

Staff

People report positive experiences with staff, highlighting the professional, friendly, and knowledgeable... See more

Service

Customers had positive experiences with service, consistently praising the friendly and knowledgeable staff... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a mix of frustration and praise. Many... See more

User experience

Clients share ambiguous opinions on user experience, with some reporting welcoming and calming atmospheres... See more

Booking process

Users describe ambiguous interactions with booking process, reflecting mixed opinions among reviewers. On the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Kailash Mylvahan. and the whole staff is simply amazing. From the pleasant operators on the phone, to a safe and calm medical and dental facilities. I'm in awe on how much every secretary, doctor... See more

Company replied

Rated 5 out of 5 stars

Ive been a member at MHC for several years now - I want to give an exceptional mention to my dentist Dr Serafeim - hes just brilliant! by far the best dentist i've ever met. He takes pride in his work... See more

Company replied

Rated 5 out of 5 stars

This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... See more

Company replied

Rated 5 out of 5 stars

I had a very positive experience with Dr Stefano for my implant and sinus lift procedure. He is an excellent surgeon who made me feel comfortable and confident throughout the whole process. The p... See more

Company replied


Company details

  1. Dental Clinic
  2. Dental Hygienist
  3. Dental Implants Periodontist
  4. Doctor
  5. General Practitioner
  6. Orthodontist

Written by the company

MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(9,254)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a super clean and stain removal…

I had a super clean and stain removal hygiene clean with Dr Serafeim and my experience was nothing short of excellent. Every step of the process was thoroughly explained. Service was excellent and all my stains removed. 10/10 experience!!

September 7, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Consumer 1

Thank you for your review and for your kind words. We are exceptionally proud of our dedicated staff who are deeply committed to meeting the needs of all our patients, and we are pleased to hear that your experience with our team was pleasant, professional, and kind.

Kind regards
Patient support department

Rated 5 out of 5 stars

'Ultraclean' with Dr. Serafeim - excellent experience,highly recommend

I went for a hygienist appointment - 'Ultraclean' - at the Fulham Branch with Dr. Serafeim. I couldn't recommend him highly enough - he was very kind and gentle and led me through the process, explaining each step and made sure I wasn't in any pain. My teeth are so clean now, all plaque was removed and I can really feel the difference! I will definitely be back!

August 19, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Emily

Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our patients. We’re glad to hear that you’ve been happy with our work and we look forward to continuing to deliver value and results in the future.

Kind regards
Patient support department

Rated 5 out of 5 stars

Tartar removal by Dr Serafeim Petousis

I can't believe how great my recent dental cleaning experience was with Serafeim Petousis. He was incredibly thorough and took the time to explain the process. . The cleaning itself wasn’t as painful as I thought it would be and I’m someone who have dental anxiety. My teeth feel so much cleaner and smoother now. Dr Serafeim Petousis friendly demeanor and attention to detail really made me feel at ease. I'm actually looking forward to my next appointment, knowing that I'm in such capable hands. Highly satisfied with the tartar removal and overall care!

August 14, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear dxt nguyxn

Thank you for choosing our service and writing such a positive review. We’re glad to have you as a patient and we’ll do our best to continue delivering the high-quality experience you’ve come to expect.

Kind regards
Patient support department

Rated 1 out of 5 stars

Problematic to say the least.

August 1, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Vanessac Hurst

We’re sorry to hear that we didn’t meet your expectations. We’d like to learn more about what issues you’re experiencing so we can resolve them. Please contact us via info@myhealthcareclinic.com so we can help.

Kind regards
Patient support department

Rated 5 out of 5 stars

This is a great medical company

This is a great company, all the staff do their upmost to help, a lovely lady sorted out an urgent prescription and Thabo made sure the chemist received it while under time pressure, it was first class service / efficiency 10/10!

July 28, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Katie Cowell

Thank you for taking the time to leave us such a thoughtful review. We are pleased to hear that you received a first class service as this is the kind of service we aim to provide to all our patients. We greatly appreciate your feedback.

Kind regards
Patient support department

Rated 5 out of 5 stars

Superb treatment and service as usual

Superb treatment and service as usual. Makes one wonder why we bother at all with the NHS!!
Such a professional organisation, bang on time every appointment, and unrivalled care
Mark

July 27, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Mark Elliot

Thank you for your review and kind words. We aim to provide all our patients with excellent care and service, we are glad to know that we have delivered just that with your experience. Thanks once again for the great review.

Kind regards
Patient support department

Rated 5 out of 5 stars

I was recommended to this clinic by a…

I was recommended to this clinic by a friend of mine who’s has being with them for a long time.
I went to see Dr. Theo for a quotation for an implant. He explained in detail the options without rushing and best suggestions for a best long term result. He is calm and gentle considering I get anxiety when have to do a dental visit, also his assistance is friendly and calm.
I was sent a plan treatment by Silindile and went through in details for options for best outcome payment. She is friendly and very helpful for any advise. I am glad I found them and 100% recommend the clinic. First time ever feeling relax and leaving relax I’ll be look after by them.

July 25, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear RM

Thank you for your kind words! Your review made our day. We’re so happy to have you as a patient, and we’ll continue to work hard to give you the best possible experience. We are so grateful that you took the time to share your feedback with us.

Kind regards
Patient support department

Rated 5 out of 5 stars

I want to express my deepest thanks for…

I want to express my deepest thanks for the wonderful dental care provided by Dr Serafeim.
I am always happy with the service and advice I have received from him. Always professional and caring he takes the time to listen and throughly explain everything, putting me at ease, confident I am in safe hands.

July 25, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Sally

We're grateful for your feedback. It's our pleasure to provide the best possible service to our patients, and we're glad that this commitment was reflected in your visit. Thank you for your review.

Kind regards
Patient Support department

Rated 5 out of 5 stars

friendly and efficient

friendly and efficient, and so refreshing to have a doctor listen and not to feel rushed. I'm really glad I came.

July 20, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Mrs D Harris

Thank you for taking the time to leave such a thoughtful review. We are glad to hear that you had a pleasant experience at our clinic. We hope to be of assistance for all your future medical and dental needs.

Kind regards
Patient support department

Rated 5 out of 5 stars

Dr.Serafim and Myhealthcareclinic the best

I have been with Myhealthcareclinic for a while, and they have looked after me from day one. The service I receive from the staff is fantastic, and they always remember who I am when I walk through the door.Dr. Serafim is an excellent dentist. He took the time to explain every procedure he was doing. For example, when I got my teeth whitened, Dr.Serafim was very supportive, and thorough when explaining the process. He is a professional and has a naturally lovely personality. I would recommend Dr.Serafim to everyone. He is the best dentist I have ever had.
Thank you Dr.Serafim!

Sorry for the late review

June 12, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear MP

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our clinic and that our services exceeded your expectations. Your satisfaction is our top priority, and it's great to see that we were able to meet your needs. Thank you for choosing us.

Kind regards
Patient support department

Rated 5 out of 5 stars

I would like to say a very special…

I would like to say a very special thanks to Dr Theo and management both great customer service skills with dealing with a vulnerable patient

My hygienist Anjali is extremely the best ever her work is of high standards

June 29, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Sherene King

Thank you for sharing a review of your recent experience. Our team here at MyHealthcare Clinic is committed to providing high-quality patient service, and we’re thrilled to hear that we made a good
impression on you.

Kind regards
Patient support department

Rated 5 out of 5 stars

Invisalign with Serafeim

I recently completed Invisalign treatment with Serafeim and I could not be happier with the results! The whole process has been amazing- the very regular check ups meant that I felt reassured and well looked after, and the results speak for themselves. Serafeim explained every tiny process to me throughout, always making sure that I was happy with every step, and was always available over email if I had any questions. If I had a problem, he would ensure I could come in for an appointment ASAP- could not recommend him more! The reception are always so friendly too!

June 20, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Holly

Thank you for writing such a glowing review of our clinic. We’re thrilled to hear that you enjoyed your experience and were pleased with your treatment. Our team takes great pride in their work and it’s wonderful to see that their efforts are appreciated.

Kind regards
Patient support department

Rated 5 out of 5 stars

Imprecise with my healthcare clinic.The staff at the reception were very…

The staff at the reception were very cheerful and kind. Then the doctor I saw was very professional and explained everything to me very well and the advice he gave was very helpful too. Then the nurse who took my sample, also explained everything she was to do to me. I’m glad I went to the clinic and will definitely be coming to the clinic for my annual screening inshaallah.

June 13, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Hadiza Ingawa

Thank you for choosing our service and writing such a positive review. We’re glad to have you as a patient and we’ll do our best to continue delivering the high-quality experience you’ve come to expect.

Kind regards
Patient support department

Rated 5 out of 5 stars

My request for full dental implants

My request for full dental implants was assessed by Dr Del Monte, after taking a head X-ray and examining my remaining teeth, was able to advise a plan for my treatment. The plan was fully costed, and I was given every opportunity to ask questions.

While I am only in the early stages of the work, I can say that my treatment todate has always been considerate and I am given every opportunity to seek clarification. My extractions were entirely painless and in addition to any briefings in the surgery, I am provided with printed copy about how to manage my condition. Full telephone support has been offered.

A very personal and professional service.

June 14, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Frederick Oliphant

Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our patients. We’re glad to hear that you’ve been happy with our work and we look forward to continuing to deliver value and results in the future.

Kind regards
Patient support department

Rated 5 out of 5 stars

An Excellent Experience…

I believe Dr Patel is an excellent dermatologist and physician. Patient and a good listener. Highly competent in his assessment and a genuine interest in following up the results of his proposed treatment of my skin condition. I have felt greatly reassured of his diagnosis and treatment together with the amount of time devoted to my first appointment which lasted much longer than the appointed time

June 13, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Mr R Wiles

Our team always appreciates reading feedback like the one you left us! It confirms that we are making our patients happy and performing something right! Please notify us if you require any further assistance.

Kind regards
Patient support department

Rated 5 out of 5 stars

Great Dental Hygienist session

Great Dental Hygienist session - It always makes me painfully aware of how hard it is to clean the back of my teeth properly and thoroughly. While the kind lady said I was in a good state and could now come just twice a year, I opted for quarterly visits to keep up the good work. It feels so great having had the mouth clean. I want to keep it that way! Thank you!

June 8, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Mark

Thank you for taking the time to leave a positive review. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!

Kind regards
Patient support department

Rated 5 out of 5 stars

Professional in every way

I had corrective dental surgery to a crown following damaged caused by chiropractic treatment in a rack and frame. The specialist rectified the damage and all is well

June 6, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear George G

We greatly appreciate your kind review and are delighted we could help. We pride ourselves in excellent patient care and we are glad to know this was reflected. Please contact us if you have any further needs or queries!

Kind regards
Patient support department

Rated 5 out of 5 stars

Dr Rosanne is fantastic

Dr Rosanne is fantastic, she is advising on course of action and is very efficient. I would like to recommend the clinic and Dr Whitfield.

June 5, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear Henry

Thank you for taking the time to review us and for providing us with your feedback. We are so pleased to hear that your experience was pleasant. We are deeply committed to providing all our patients with exceptional care and superior service and we are happy to hear that this was reflected in your recent visit.

Kind regards
Patient support department

Rated 5 out of 5 stars

Super professional help with friendly…

Super professional help with friendly and knowledgeable medical support! Happy to endorse and recommend

June 2, 2023
Unprompted review
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Reply from MyHealthcare Clinic

Dear David Noble

Thank you for taking the time to provide us with such a thoughtful review. This is the level of patient care and service that we strive to provide to all our patients at all our clinics. We are pleased to hear that your experience with our medical team was pleasant.

Kind regards
Patient support department

Rated 5 out of 5 stars

Appointment was on time

Appointment was on time, in fact a little early. The doctor was thorough and dealt with the matter quickly, professionally, and friendly.

June 2, 2023
Unprompted review
MyHealthcare Clinic logo

Reply from MyHealthcare Clinic

Dear Mr Stephen Greene

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best patient service, and we’re glad to hear that we succeeded.

Kind regards
Patient Support Department

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