Dr. Kailash Mylvahan. and the whole staff is simply amazing. From the pleasant operators on the phone, to a safe and calm medical and dental facilities. I'm in awe on how much every secretary, doctor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been a member at MHC for several years now - I want to give an exceptional mention to my dentist Dr Serafeim - hes just brilliant! by far the best dentist i've ever met. He takes pride in his work... See more
Company replied
This review is really for Kyle he is simply amazing ! Not the doctor Kyle is I hope management , or he should be he is super helpful , a natural communication angel . He can be contacted at customer s... See more
Company replied
I had a very positive experience with Dr Stefano for my implant and sinus lift procedure. He is an excellent surgeon who made me feel comfortable and confident throughout the whole process. The p... See more
Company replied
Company details
Written by the company
MyHealthcare Clinic is a comprehensive healthcare provider offering an array of medical and dental services designed to meet the needs of individuals and families. With convenient locations across London, our commitment to quality care and patient satisfaction ensures that you receive the best possible treatment close to home.
Contact info
5-11 Vanston Place, SW6 1AY, London, United Kingdom
- 0207 099 5555
- info@myhealthcareclinic.com
- myhealthcareclinic.com
4.2
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exasperation, frustration and not value for money
Further to this review, I have been contacted by MyHealthCare Clinic, who have apologised for the experience and have offered a refund. I am satisfied with this prompt response to my issues and resolution.
I was scheduled to have a video consultation at 16.20; I left work early to accommodate this. Unfortunately, due to one reason or another, the video link did not work. I was kept waiting for 20 mins, and eventually made contact with the doctor at 17.00. This delay is unacceptable to me and I could have taken a phone call at work. After about 10 mins, the phone call was mutually ended. This was not worth the £59 I paid but more than this, I wanted private health to avoid to this exasperation and frustration.
February 7, 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Tess Barnes,
Thank you for updating your review and for allowing us the opportunity to address your concerns. We sincerely regret the frustration caused by the delay in your consultation and any inconvenience this may have caused. Your feedback is invaluable in helping us improve our services.
We’re pleased that our team was able to resolve this matter promptly, and we truly appreciate your understanding. If there’s anything further we can do, please don’t hesitate to reach out.
Best regards,
MyHealthcare Clinic
VERY FRIENDLY
The Dentist Dr. Serafeim and her assistant Marwa are very professional. He explained everything thoroughly and kindly, great advice and good experience.
January 24, 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear J. Lopez
Thank you for your kind words! We're delighted to hear that Dr. Serafeim and Marwa provided a professional and informative experience. We appreciate your feedback and look forward to seeing you again!
Kind regards
MyHealthcare Clinic
Knowledgeable and efficient service (vaccinations)
Whilst we unfortunately couldn’t sync times for a suitable appointment, my experience liaising with Thabile and Nurse Carolyn was fantastic. Thabile was efficient and followed up on my detailed queries. Nurse Carolyn provided thorough and clear guidance in a very timely manner. I am really grateful for their service and I would recommended them for vaccinations!
January 20, 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Lou
Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience with Thabile and Nurse Carolyn. We’re delighted that their service met your expectations, and we’ll be sure to pass on your compliments to them.
Your feedback means a lot to us, and we’re grateful for your recommendation. If you ever need assistance in the future, don’t hesitate to get in touch.
Kind regards
MyHealthcare Clinic
Very comfortable and interactive experience
I had dental check-up and the staff were very friendly and professional from the reception throughout my session with the doctor.
The check-up process was very interactive and the doctor explained every step along the way to make sure I understood what was being done and their findings.
I was very comfortable throughout the process.
January 16, 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Nana Kofi Owiredu,
Thank you for your thoughtful review! We’re so pleased to hear that you had a comfortable and interactive experience during your dental check-up. It’s wonderful to know that our team, from reception to the doctor, made you feel welcome and well cared for.
We always strive to ensure our patients are informed and comfortable throughout their visits, and we’re delighted that this was your experience. We look forward to seeing you again in the future!
Kind regards
MyHealthcare Clinic
Next appointment
Customer service ,highly recommended it
Online service is not the best and Sam ,from customer service ,was very helpful and I had booked my my next appointment în Fulham clinic
Thank you
Adelina
January 8, 2025
Unprompted review
Reply from MyHealthcare Clinic
Dear Adelina,
Thank you for your kind feedback and recommendation! We’re delighted to hear that Sam from our customer service team was able to assist you and help you book your next appointment at our Fulham clinic.
We also appreciate your feedback about our online service, and we’re always working on ways to improve it. If there’s anything else we can do to assist, please don’t hesitate to let us know.
We look forward to seeing you at your next appointment!
Kind regards
MyHealthcare Clinic
Clinic cancelled my test - shocking customer service
It's very odd to me quite how many good reviews there are on here given my appalling experience with MyHealthcareClinic.
I booked an extensive medical with MyHealthCare clinic, usually £795 but reduced for Black Friday, for 23 December. I had until the end of the year to claim a test back on my insurance. I had multiple conversations with the clinic about availability and what I needed, and I was happy with the booking. Then, last week, they rang me out of the blue to say they couldn't carry out the test on that date due to Christmas lab closures. How does a professional clinic let you book a test, which is half a mortgage payment in price, and not realise its labs will be closed so the test can't go ahead? They offered one other date, which I couldn't make. Given they told me it had to be cancelled so late, there is now no availability left in London or Essex at other clinics for a similar test.
I asked for a full refund, and whilst I got this, MyHealthCare clinic's admin error means I've missed out on claiming £500 of my insurance this year, and more importantly knowing how my health is after giving birth this year.
Adding insult to injury, following the refund, my credit card statement shows me they have charged me £50 erroneously, and have yet to explain or refund this despite me emailing several times with evidence.
What an absolute disgrace of a company!
December 18, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Julia
Thank you for sharing your feedback, and we deeply regret to hear about your disappointing experience with us.
We completely understand your frustration and sincerely apologise for the confusion regarding your booking. Upon reviewing the situation, it appears there was a misunderstanding regarding lab availability during the Christmas period, and we should have communicated this more clearly at the time of booking. We deeply regret that this caused an inconvenience, especially given the urgency surrounding your insurance claim and the importance of your health test.
Regarding the £50 charge, after further investigation, we are unable to locate this payment in our system, and we kindly advise you to dispute this charge directly with your bank. The most recent transaction on your file was a refund of £486.50, processed on 12th December 2024.
Once again, we sincerely apologise for the inconvenience caused, and if there’s anything further we can assist with, please don’t hesitate to reach out.
Kind regards
MyHealthcare Clinic
Serafeim is an excellent dentist
Serafeim is an excellent dentist: skilled, experienced, fast, compassionate and friendly. Also mention to Oleg, his excellent assistant.
December 10, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Andy Knee
Thank you for your kind words! We’re delighted to hear that you had such a positive experience with Dr. Serafeim. His skill, experience, and compassionate approach truly make him an asset to our team. We’ll also be sure to pass along your compliments to Oleg, his excellent assistant, who works hard to ensure every patient feels comfortable and cared for. We look forward to welcoming you back to the clinic!
Kind regards
MyHealthcare Clinic
DR. ROVINA PATEL! BEST DENTIST IN LONDON ✨
DR. ROVINA PATEL! The best dentist in London, I just couldn’t leave a review, I had to flex my creative muscles to write her a poem! That’s how amazing she is….
In the city of London,
where big Ben goes ding,
There’s a dentist so skilled,
she’ll make your teeth sing.
Her office is cheerful, her tools sparkle bright,
She fixes up smiles with magical might.
“Come in!” she declares,
with a welcoming cheer,
“There’s no need to fret;
you’ve nothing to fear!
Whether it’s Invisalign, gum disease
or a cavity too,
I’ll make it all better, it’s what I love to do!”
Oh, Dr. Rovina Patel, the queen of her art,
She works with precision,
she works with her heart.
With a poke and a polish,
a hum and a swish,
She’ll dazzle, she’ll charm,
she’ll make you believe,
That a trip to the dentist can feel like reprieve
With her drill that goes Zzzzz
and her floss that goes snap,
her work with a TePe is amazing, you’ll see
No cavity’s safe, no plaque can stay,
She’ll send them all packing
Simply, brushing them away!
Her patients all cheer,
“She’s the best that we know!
Our teeth are like stars
they sparkle, they glow!”
From Paddington Station to old Camden Town,
Her skills as a dentist are the talk of the town.
So, if you’re in London
and your teeth need some care,
Just look for the dentist
with kindness to spare.
Her work is like magic, her touch is sublime,
Your smile will thank you a million times!
THANK YOU, DR. ROVINA PATEL! ✨🤗✨
December 6, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Agness,
Thank you so much for your incredibly creative and heartfelt review of Dr. Rovina Patel! Your poem is truly a masterpiece, and we’re thrilled to see how much you appreciate her care and expertise. Dr. Patel and the entire team are so proud to have made such a positive impact on your dental experience.
We’re delighted to know that your visits have been so magical and uplifting. Your glowing words inspire us to continue delivering the best possible care to all our patients. We’ll be sure to share your beautiful poem with Dr. Patel—it’s sure to bring a big smile to her face!
If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Kind regards,
MyHealthcare Clinic
Amazing Customer Support by Naledi Ndlovu
Naledi Ndlovu, has been amazing and very quick in responding to the queries. I really appreciate such kind of a customer support. Thanks for making it easier for me to enquire and book an appointment. Best Regards.Shravani
December 5, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Shravani Vengala,
Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that Naledi provided you with such excellent support and made your experience seamless. Your appreciation means a lot to our team, and we’re thrilled to have been able to assist you in booking your appointment.
Kind regards
MyHealthcare Clinic
Had my teeth cleaned today by Dr…
Had my teeth cleaned today by Dr Serafeim as part of my membership - excellent as ever!
December 4, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear James Lohan
Thank you for your fantastic feedback! We’re thrilled to hear about your positive experience with Dr. Serafeim. It’s always wonderful to know our team consistently provides excellent care as part of your membership.
Kind regards
MyHealthcare Clinic
Good GP Telephone results call
I had a results telephone appointment with Dr Falconer, Chiswick Clinic. She was friendly and efficient and gave me a very good summary and explanation of my results with some helpful advice.
November 15, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Sarah Moreton
We’re delighted to hear that your results appointment with Dr. Falconer went so well! It’s great to know you found the call friendly, efficient, and helpful. We truly appreciate your kind words.
Kind regards
MyHealthcare Clinic
I recently visited Rovina Dentist at…
I recently visited Rovina Dentist at Swiss Cottage, and I had such a great experience. Rovina and her assistant , who treated me, was incredibly friendly and professional. She made me feel comfortable throughout the entire process and completed the treatment quickly and efficiently—in just 20 minutes! I truly appreciate her expertise and the care she provided. Highly recommend!
November 21, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Marios spanos
We’re thrilled to hear you had a great experience with Rovina and her assistant at the Swiss Cottage clinic. It’s wonderful to know that you felt comfortable and that your treatment was completed quickly and efficiently. Your recommendation means a lot to us.
Kind regards
MyHealthcare Clinic
Outstanding Service
I have been going to My Healthcare at Fulham for over 5 years. I did 2 implants and regularly go for my dental work. All staff who have attended to me, particularly Dr Sera Feim and Oleg have been absolutely wonderful. Thank you for your excellent service.
November 9, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Lasanthi Liyanage,
Thank you so much for your kind words and for being a loyal patient for over 5 years! We're thrilled to hear that Dr. Serafeim, Oleg, and the rest of the team have consistently provided you with excellent care. We truly appreciate your continued trust in us.
Kind regards
MyHealthcare Clinic
Excellent service
I always feel seen and heard when I see Dr Whitfield. As an elderly patient I appreciate her patience and willingness to find solutions to the issues that I share with her.
November 7, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Mary.A
Thank you for your lovely feedback. We’re delighted to hear that you feel valued and understood during your visits with Dr. Whitfield. Providing compassionate and attentive care is something we’re committed to, and it’s wonderful to know that Dr. Whitfield’s patience and dedication have made a positive impact for you.
Thank you for sharing your experience, and we’re grateful to be able to support you with the care you deserve.
Kind regards
MyHealthcare Clinic
Look no further!
I've been a member of this practice for many years, and I can't recommend them highly enough. The entire team is incredibly caring, exceptionally organised, and highly professional.
From the GPs to the nurses and dentists, everyone I've encountered has gone above and beyond. I've had the pleasure of being treated by Dr. Serafeim and Dr. Oleg, and both have been outstanding—knowledgeable, compassionate, and thorough in their care. If you're looking for a trustworthy, well-run practice with skilled professionals who genuinely care about their patients, this is the place!
November 6, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear francesca rossi
Thank you so much for your kind words and for being a valued member of our practice over the years. We’re thrilled to hear that you've had such positive experiences with our team, from our GPs and nurses to our dentists. It’s wonderful to know that Dr. Serafeim and Dr. Oleg have made a meaningful difference in your care and that you feel supported and well looked after.
Your recommendation means a lot to us, and we’re grateful for your trust in our team. We’re committed to providing compassionate, professional, and organised care, and it’s incredibly rewarding to hear that this has been your experience. Thank you again for your kind feedback!
Kind regards
MyHealthcare Clinic
Patronising customer service, shall not be proceeding.
Did not answer the phone, so contacted them via WhatsApp instead.
I asked a very simple, reasonable question - whether their private GPs refer to NHS specialists or solely manage further treatments in-house.
I was met with “as we are a private practise our referrals are to other private specialists.”
Other private GPs do refer to NHS specialists, hence why I asked. Simply being a private service does not automatically mean you do not refer to NHS services. From the BMA website - “Private GPs are free to refer their patients to the NHS in the same way as NHS GPs can refer their patients to the private sector.”
If you’re looking to circumvent the long and difficult process of visiting your NHS GP and essentially pay to fast track the referral you know they’d give you, then look for an alternative private practise. It is pointless to use this one unless you’re willing to pay out of pocket for every stage of consultation, diagnosis, treatment and review.
November 6, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Habiba Kanu
Thank you for sharing your experience with us. We’re sorry to hear that our response felt unhelpful. We understand the importance of clarity around referral options when considering private healthcare.
To clarify, as a private practice, we solely provide referrals to private specialists and do not facilitate direct referrals to NHS services. We aim to be transparent in our responses, and we apologise if this was not communicated as clearly or as warmly as it should have been.
We appreciate your feedback and will use it to improve how we address similar enquiries in future. If you have any further questions or need assistance, please feel free to reach out.
Kind regards
MyHealthcare Clinic
Implant treatment
I decided to go with Dr Stefano for my implant treatment. He did a great job and all costs were transparent and clear from the first appointment. I’d highly recommend him for anyone thinking about having an implant.
October 10, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Np,
Thank you for your fantastic review! We’re so pleased to hear that Dr. Stefano provided you with excellent care and that the process was transparent from the start. Your recommendation means a lot to us, and we’re grateful for your trust in our clinic for your implant treatment.
Kind regards
MyHealthcare Clinic
Ear suction- nurse app
Very good service.
My appointment was at the C Junction clinic.
Staff are very welcoming. Nurse very knowledgeable and friendly. It is a shame the practice room was so small so it was hard to move around it.
Would recommend it anyway.
October 30, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear jose perea,
Thank you for your kind feedback! We’re pleased to hear that you had a positive experience with our staff and found the service helpful. We appreciate your recommendation. We also value your input regarding the room size and will consider this as we look for ways to improve our patient experience.
Kind regards
MyHealthcare Clinic
10/10 Dr. Serafeim and Oleg!!
Had a dental check up and clean with Dr. Serafeim and Oleg at the Fulham Clinic. Would highly recommend, great service!
October 26, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Hannah King,
Thank you for the wonderful 10/10 rating! We’re thrilled to hear you had a great experience with Dr. Serafeim and Oleg at our Fulham Clinic. Your recommendation means a lot to us, and we’re delighted that you were pleased with the service. We look forward to seeing you again at your next visit!
Kind regards
MyHealthcare Clinic
Fulham clinic absolutely awful
Fulham clinic absolutely awful
Stay away at all cost!
October 15, 2024
Unprompted review
Reply from MyHealthcare Clinic
Dear Lano
Thank you for your feedback. We're sorry to hear about your negative experience at our Fulham clinic. This is not the standard of care we aim to provide, and we would appreciate the opportunity to better understand what went wrong. Please reach out to us directly so we can address your concerns and work towards resolving any issues. Your feedback is important to us, and we hope to restore your confidence in our services.
Kind regards
MyHealthcare Clinic
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.