Good service had a couple issues with location as my house is hard to find and despite instructions and whereabouts, have posted to wrong address or randomly canceled last minute. Other than that with... See more
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Handing parcels at the doorstep and not just knocking and leaving the parcels. Drivers always polite and friendly.
LEFT IN TO OBVIOUS POSITION FLOOR OUTSIDE FRONT DOOR - COULD HAVE BEEN BEHIND PLANT POT
The delivery drive for our area is fantastic, always delivered to us within the time frame advised with a smile. Always so helpful too, had bad experiences in the past but our driver treida is th best... See more
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Company details
About Evri
Written by the company
Evri is the UK’s biggest dedicated parcel delivery company, leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
From our roots as a mail order company 50 years ago, we’ve grown considerably over the decades – and we’ve had a few name changes along the way. Now, with our friendly team of 20,000+ couriers, 15,000+ ParcelShops and Lockers, and a growing network of state-of-the-art hubs and depots, Evri provides delivery solutions for anyone who wants to send a parcel.
Whether it’s someone sending a birthday present to a friend, a marketplace trader shipping in bulk or a major brand such as John Lewis, ASOS or Next, we work closely with diverse communities and more than 700 of the UK’s top retailers to safely get parcels from A to everywhere.
A lot of parcels, in fact. More than 730million a year.
And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the years celebrating our achievements in IT, innovation and our environmentally friendly green fleet.
Evri is more than just a name. It’s a statement of intent, reflecting our commitment to customers and clients.
Every parcel, every person, every place – every delivery made for you.
Contact info
Download the Evri app
4.1
Great
5M reviews
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Very happy with our delivery lady
Very happy with our delivery lady. She always friendly, polite , on time & respectful
May 30, 2025
good great service
May 3, 2026
Delivery notification
Delivery notification - but no delivery received!! Not at all happy
April 30, 2026
Bag had been opened and haphazardly…
Bag had been opened and haphazardly taped up and an item was taken from my order. Customer service where not interested just said get in touch with supplier. I had and they said get in touch with the carrier.
So it's okay for delivery people to help themselves to items and no recompense from Evri as they not interested
May 3, 2026
Emily was pleasant and delivered within…
Emily was pleasant and delivered within the time stated. No problems.
May 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
No Problems with Evri by me
I know some people have issues, but I've never had a problem with Evri, due in part to our local courier being an absolute diamond. Never late, always follows instructions and if we aren't home he knows our safe place for deliveries so doesn't just chuck things over the fence or in the bin, or even send photos of other peoples parcels at other people's houses claiming delivery has been made (or that we weren't at home when we were) only for the actual delivery to happen two days later like some companies have (cough DPD cough) in the past at my address.
May 1, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Evri Drop-Off Point Failed
I am writing to express my frustration with one of your partner locations, Premier Neighbourhood Store in Broughton, Bodmin Place.
I attempted to drop off a parcel measuring 32 cm x 24 cm, which falls within standard size limits. However, the store refused to accept it, claiming that the parcel was “too large” and that they did not have sufficient storage space.
This raises a serious concern: why does Evri collaborate with partner stores that are unable or unwilling to handle standard parcel sizes? Customers rely on your network of drop-off points for convenience and reliability, yet experiences like this completely undermine that trust.
If partner locations cannot meet basic service expectations, they should not be listed as Evri drop-off points. I would appreciate clarification on your policies and what measures you take to ensure your partners provide an adequate level of service.
This experience has been extremely disappointing, and I hope you take this feedback seriously.
May 5, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Package not handed to person at home…
Package not handed to person at home even tho at home.
May 3, 2026
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
Arrived early
May 3, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Delivered on time
Delivered on time
Uses safe place if I’m out
No Hassle
Pleasant delivery person
May 1, 2026
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
The lady with the lovely smile
Well for the past couple of months deliveries have been very good with a very nice young lady who gives us oldies a lovely smile.
April 30, 2026
Absolutely useless
Absolutely useless. Shipped a parcel to a business. What did Evri do? Try and deliver it WAY after the 3:30-5:30 slot at 6:45PM. Long after close. Then didn't bother a second attempt the day after and just shipped it back to me. Utterly useless. Then you can't get through to anyone on the phones. The chat bot bollocks just pushes it on to someone who totally misunderstands the question and can't fathom that the issue is that I shouldn't have received the parcel and was originally the sender. Then they don't reply to any emails.
May 2, 2026
Unprompted review
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky
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