IMPROV® Traffic School Reviews 1,409

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,089 reviews, reviewers had a great experience with this company. Customers frequently highlight the positive user experience, noting that the course content is engaging, easy to follow, and effectively presented. Many appreciate the staff's helpfulness and the overall quality of the service provided. However, some people were dissatisfied with the website, describing it as buggy and having non-working links. There were also occasional issues with customer service, with some users reporting long wait times to connect with a human representative, slow responses, or difficulties receiving their certificates in a timely manner.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, finding the course easy to understand, follow, and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers found the website to be buggy, difficult to... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the defensive driving course,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration with long wait... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The material was so relevant for people of all ages, should really get the messages across to new drivers. Liked the way the points were made and how it helped me to remember things. Think this shou... See more

Company replied

Rated 5 out of 5 stars

When I finally reached a human being, the service was just exceptional, above and beyond. GEICO claimed that IMPROV had not advised them of our course completion, so no discount, major league hassle.... See more

Company replied

Rated 5 out of 5 stars

I recently completed ImprovLearning's defensive driving course. I took several defensive driving courses in the past, at times in person but mostly online, to benefit from reduced auto insurance rates... See more

Company replied

Rated 5 out of 5 stars

Great refresher course on legal and intentional driving habits. It is the law to drive with a seatbelt buckled and secured, working seatbelt, in most states. I observed there was not a lot mentioned a... See more

Company replied


Company details

  1. #8 of 8 best companies in Drivers License Training School
  2. #15 of 16 best companies in Driving School

About IMPROV® Traffic School

Written by the company

"I LOVE defensive driving!" ...said no one ever.

That’s why we partnered with the masters of fun - the World Famous Improv Comedy Club - to create a defensive driving course that’s actually entertaining.

IMPROV has won multiple awards, including “Best Traffic School” awards, and proven something revolutionary: you can learn better driving skills without the boredom. Just fun, simple micro lessons.

State-Approved Online Courses Nationwide:

  • Insurance Discount Programs
  • Teen Driver’s Education
  • Traffic Violator Programs
  • Fleet Training

If it has wheels, we have a course for it.

Join over 5 million students who chose the smarter way to learn.

✓ Mobile-friendly
✓ Simple & easy
✓ Actually fun

Contact info

  • Variel Avenue 6330, 91367, Los Angeles, United States

  • myimprov.com

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great Employee at Improv

He was wonderful and emailed me with all the answers to all of my many questions, immediately. Really a great employee. I wish all employees were like him. I would hire him in a second for my own business.

January 28, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for sharing your experience! We’re thrilled to hear our team member provided such prompt and helpful support. We really appreciate your kind words and will be sure to share them with him—it means a lot!

— IMPROVLearning

Rated 5 out of 5 stars

Good job I like it

January 28, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you! We’re glad to hear you liked the course and had a positive experience.

— IMPROVLearning

Rated 5 out of 5 stars

Can’t say nothing but how great it was…

Can’t say nothing but how great it was going thru this defensive driving course ! It was fun to watch and of course educational for much needed reminders when on the road ! Anyone considering taking the course …. Don’t hesitate ! I highly recommend it !!! You won’t regret it .

January 13, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience and that the course was both fun and educational. Those reminders really do make a difference on the road! We truly appreciate the recommendation and are glad you chose IMPROVLearning.

Rated 5 out of 5 stars

Simple navigation

Was very simple to navigate

January 27, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear the course was simple and easy to navigate.

— IMPROVLearning

Rated 5 out of 5 stars

It was very helpful this is a good…

It was very helpful this is a good program but the only thing that is bad the payment

January 23, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear the program was helpful and a good learning experience. We understand your concern about the payment and appreciate your input—we’re always looking for ways to make the process as smooth as possible.

— IMPROVLearning

Rated 5 out of 5 stars

I loved the simplicity of the defensive course

I loved the simplicity of the defensive driving class. The material on distracted driving was exceptional including the study of multi-tasking. The material was engaging and clear. Great examples throughout.

January 21, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re thrilled to hear you loved the simplicity of the defensive driving course and found the material on distracted driving and multitasking engaging and clear. We appreciate you highlighting the examples—they’re designed to make the lessons practical and memorable.

— IMPROVLearning

Rated 5 out of 5 stars

It was easy

It was easy, simple, and fun. I am just waiting for the 4 tickets promised at registration to make this a dream come true.

January 25, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your review! We’re glad to hear the course was easy, simple, and fun. 😊

IMPROV tickets are available for download directly in the Learning Roadmap chapter of your course. If you need any help locating them, feel free to reach out to us at support@myimprov.com and our team will be happy to assist.

— IMPROVLearning

Rated 5 out of 5 stars

Amazing course 🫶

The course was just really smooth and easy to follow overall. The website was also just incredibly easy to work with, as I didn't have to deal with glitches that kick me out of the site or a crazy layout that confused me. IMPROV was a great place for me to take my drivers training classes.

January 20, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you so much for the kind words! 🫶 We’re thrilled to hear the course felt smooth and easy to follow, and that the website worked well for you without any hiccups. Creating a clear, stress-free experience is exactly what we aim for. We really appreciate you choosing IMPROV for your driver training!

— IMPROVLearning

Rated 5 out of 5 stars

It's so EZ

It was EZ to navigate through everything quickly I would recommend this to everyone that needs to take a defensive driving class.

January 24, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for the great feedback! We’re glad to hear everything was easy to navigate and quick to complete. We truly appreciate the recommendation and are happy to be your choice for defensive driving.

— IMPROVLearning

Rated 5 out of 5 stars

It was easy to navigate the course

It was easy to navigate the course; however, I only had to call once since the course would not forward to the next session. Customer service answered quickly and fixed the problem by remoting in. Loved the Comedy breaks and cartoons throughout the entire program. Great way to keep one's attention and making it "FUN"! Thank you for this marvelous course.

January 25, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your thoughtful review! We’re glad to hear the course was easy to navigate and that our customer service team was able to quickly resolve the issue for you. We’re also happy you enjoyed the comedy breaks and cartoons—keeping learning fun and engaging is what we aim for. Thanks for choosing IMPROVLearning and for sharing your experience!

Rated 5 out of 5 stars

Jes was extremely helpful

Jes was extremely helpful, kind and quick in solving my technical issues.

January 25, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for sharing! We’re glad to hear Jes was extremely helpful, kind, and quick in resolving your technical issues. We appreciate the kind words!

— IMPROVLearning

Rated 5 out of 5 stars

Ease of use and instructional materials

January 24, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad you found the course easy to use and the instructional materials helpful. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Easy peasy lemon squeezee

Easy peasy lemon squeezee

January 24, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

We’re glad the course was easy peasy lemon squeezy for you. Thanks for the feedback!

— IMPROVLearning

Rated 5 out of 5 stars

Easy to do it

January 21, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you! We’re glad to hear you found the course easy to complete. We appreciate your feedback!

— IMPROVLearning

Rated 5 out of 5 stars

Safe Driver

The course was relaxed, funny, and engaging. It refortified safe driving habits, and learned some new techniques. Not to mention I’m
Saving money with my Insurance Company. It is a Win Win situation! Highly recommend this drivers course

January 13, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for the fantastic review! We’re so glad to hear the course was relaxed, funny, and engaging—and that it helped reinforce safe driving habits while teaching you new techniques. Saving money on your insurance makes it an even better win-win! We truly appreciate your recommendation.

— IMPROVLearning

Rated 1 out of 5 stars

I completed the course and you never…

I completed the course and you never sent proof to the court. Now the speeding ticket is on my record and my insurance went up

December 13, 2025
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

We’re very sorry to hear about this and understand how upsetting that must be. This is not the experience we want for our students. Please contact us at support@myimprov.com with your details so we can review your case, confirm completion, and see how we can assist with court reporting or documentation. We want to help make this right if possible.

— IMPROVLearning

Rated 5 out of 5 stars

Insurance Discount

January 20, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your review! We’re glad the course helped you qualify for an insurance discount. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

EXCELLENT support from the team

EXCELLENT support from the team. Our students have been pleased with the quality content and user friendly learning modules: Improv provides great modules that offer effective learning material. Revo is top notch in his knowledge and support of our team.

January 20, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for the wonderful feedback! We’re thrilled to hear that your students are pleased with the quality content and user-friendly modules. Our team takes pride in delivering effective learning experiences, and we truly appreciate the shout-out to Revo for his outstanding knowledge and support.

— IMPROVLearning

Rated 5 out of 5 stars

I’ve taken 2-3 self-defensive courses…

I’ve taken 2-3 self-defensive courses and was the best one by far. I usually like classroom style learning, but being able to do this course at my own pace was great. The chapters were informative and I learned a lot.

January 14, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for sharing your experience! We’re so glad to hear this was the best course you’ve taken and that the self-paced format worked well for you. It’s great to know the chapters were informative and that you learned a lot—helping drivers learn in a flexible, effective way is exactly our goal. We truly appreciate your recommendation.

— IMPROVLearning

Rated 5 out of 5 stars

Very entertaining

Very entertaining. Used comedy to bring the point good examples and relate to the driver.

January 18, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for the great feedback! We’re glad you found the course entertaining and that the use of comedy, real-life examples, and relatable scenarios helped drive the points home. Making learning engaging while reinforcing safe driving is exactly what we aim for. We appreciate you choosing us!

— IMPROVLearning

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