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Absolute garbage of late. I have had several loans without any issues whatsoever and all repaid early. Since the new website design however I appear to be unsuccessful with EVERY application without g... See more
Company replied
Covid 19 on top of life’s problems can be a tough time for many however I can’t praise Gareth and his colleague Natalie enough for showing empathy, consideration, fairness and care during turbulent ti... See more
Company replied
as of 03/03/2022 Equifax still showing my myjar accounts and advising they are live. but they have been completely removed from Experian and Transunion last year, Equifax being unhelpful. How... See more
Company replied
Company details
Information provided by various external sources
At MYJAR we work a little differently to other financial service companies. We are committed to providing responsible short-term loans to reliable borrowers.
Contact info
United States
- info@myjar.com
- myjar.com
2.2
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give a no star review I…
If I could give a no star review I would. Like the messages below, same story redress payment was supposed to be in my account on 10th Dec, I didn’t receive an email to say it wouldn’t be. After emailing and calling them, I just received a half baked apology stating there was an issue with their finance department. Still none the wiser despite several emails/calls later. I don’t know why they can’t sort this out more than 10 days after they knew about it. The complaints team don’t take calls funnily enough and no one knows what the issue is. Very strange way for a company to operate. I wish they would be honest and actually state what the issue is. Perhaps they can’t afford to pay the people they owe due to much irresponsible lending. Just a thought. I also didn’t receive the promised update by 5pm today.
Avoid this company if you can. I know I wish I hadn’t ever taken a loan out with this company. Just pay back the money you owe and stop fobbing people off. You seem to pay your staff so I don’t see why you can’t pay people you have promised to pay back. I’m sure you’d be chasing money hard if I owed you money.
December 21, 2020
Unprompted review
Reply from MYJAR
Dear CharlotteBee,
Thank you for your review.
We are sorry to hear you're unhappy with our service.
On 22 December 2020, Myjar Limited (the Company) was placed into Administration. Paul Boyle, David Clements and Tony Murphy of Harrisons Business Recovery & Insolvency (London) Limited were appointed Joint Administrators of the Company. They are licensed to act as Insolvency Practitioners by the ICAEW. They are bound by the Insolvency Code of Ethics when carrying out all professional work relating to an insolvency appointment.
Regretfully, in view of the Administration, the Company is unable to pay any redress due as per our findings above. Any redress previously agreed by the Company will be investigated by the Administrators and may be an unsecured claim in the Administration. At present the prospect, timing and quantum of any redress and payment is unknown and unlikely to be known for some time.
Please do note, however, that any payment is highly likely to be smaller than the accepted claim amount. This is because the total value of all accepted claims may exceed the money available to be shared out. The money available to be shared out will not be known until all of the Company’s assets have been sold or realised and certain costs and deductions have been taken into account.
Kind regards,
MYJAR Team
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Filed a complaint for irresponsible…
Filed a complaint for irresponsible leading against Myjar which they accepted they sent me a figure on which I sent an email to accept and they said the payment would be in my account by 5pm on the 10th December which you guessed it by now reading other people’s message there is a technical problem with finance department and they keep emailing me telling me the same thing I was supposed to have update today 21st dec by 5pm and you’ve guessed it nothing shocking performance I’d like interest on the money they owe me as if I had missed a payment then they would be happy to add it will up date this page with any information I get regarding my money
December 21, 2020
Unprompted review
Reply from MYJAR
Dear Gary,
On 22 December 2020, Myjar Limited (the Company) was placed into Administration. Paul Boyle, David Clements and Tony Murphy of Harrisons Business Recovery & Insolvency (London) Limited were appointed Joint Administrators of the Company. They are licensed to act as Insolvency Practitioners by the ICAEW. They are bound by the Insolvency Code of Ethics when carrying out all professional work relating to an insolvency appointment.
Regretfully, in view of the Administration, the Company is unable to pay any redress due as per our findings above. Any redress previously agreed by the Company will be investigated by the Administrators and may be an unsecured claim in the Administration. At present the prospect, timing and quantum of any redress and payment is unknown and unlikely to be known for some time.
Please do note, however, that any payment is highly likely to be smaller than the accepted claim amount. This is because the total value of all accepted claims may exceed the money available to be shared out. The money available to be shared out will not be known until all of the Company’s assets have been sold or realised and certain costs and deductions have been taken into account.
Kind regards,
MYJAR Team
Redress not received as promised
Redress not received as promised, as other people have said they send emails moving the date from 10th Dec to 18th Dec then promise of explanation by 21st Dec at 5pm, time been and gone and still no email or money, to promise payment so close to Christmas then nothing is just cruel.
Just had the email myjar gone into administration 22/12/20
December 21, 2020
Unprompted review
Reply from MYJAR
Dear Carol H,
Thank you for your review.
We are sorry to hear you're unhappy with our service.
On 22 December 2020, Myjar Limited (the Company) was placed into Administration. Paul Boyle, David Clements and Tony Murphy of Harrisons Business Recovery & Insolvency (London) Limited were appointed Joint Administrators of the Company. They are licensed to act as Insolvency Practitioners by the ICAEW. They are bound by the Insolvency Code of Ethics when carrying out all professional work relating to an insolvency appointment.
Regretfully, in view of the Administration, the Company is unable to pay any redress due as per our findings above. Any redress previously agreed by the Company will be investigated by the Administrators and may be an unsecured claim in the Administration. At present the prospect, timing and quantum of any redress and payment is unknown and unlikely to be known for some time.
Please do note, however, that any payment is highly likely to be smaller than the accepted claim amount. This is because the total value of all accepted claims may exceed the money available to be shared out. The money available to be shared out will not be known until all of the Company’s assets have been sold or realised and certain costs and deductions have been taken into account.
Kind regards,
MYJAR Team
I have had a complaint upheld and been…
I have had a complaint upheld and been given an amount awarded to me,however due to"unforseen circumstances" i have yet to recieve my funds. And just keep getting told i will have an update sent to me,in the form of a generic email,proberbly sent to all customers in the same boat as myself. My jar are quick to add interests to loans,and add additional interest if paid late or even have loans passed onto debt collection agencies if not fully paid on time,but when the shoes on the other foot,then they are less inclined or indeed uncourteous enough to actually personally email the people they have promised a redress to.
December 21, 2020
Unprompted review
Reply from MYJAR
Dear Consumer,
On 22 December 2020, Myjar Limited (the Company) was placed into Administration. Paul Boyle, David Clements and Tony Murphy of Harrisons Business Recovery & Insolvency (London) Limited were appointed Joint Administrators of the Company. They are licensed to act as Insolvency Practitioners by the ICAEW. They are bound by the Insolvency Code of Ethics when carrying out all professional work relating to an insolvency appointment.
Regretfully, in view of the Administration, the Company is unable to pay any redress due as per our findings above. Any redress previously agreed by the Company will be investigated by the Administrators and may be an unsecured claim in the Administration. At present the prospect, timing and quantum of any redress and payment is unknown and unlikely to be known for some time.
Please do note, however, that any payment is highly likely to be smaller than the accepted claim amount. This is because the total value of all accepted claims may exceed the money available to be shared out. The money available to be shared out will not be known until all of the Company’s assets have been sold or realised and certain costs and deductions have been taken into account.
Kind regards,
MYJAR Team
Refund complaint
Filed a complaint with my jar for unaffordable lending which they upheld in my favour. I decided to accept their redress offer as I just wanted an end to the situation, this went through all reasonably quick. The receiving of the funds however not so much. The refund was processed two weeks ago 7th dec and I was told I would receive this money no later that 5pm on the 10th Dec, I received an email at 4:57pm on this day saying that there was a problem with the finance department and i wouldn’t receive the money as stated. Now they just keep fobbing me off by saying we’ll have an update on a certain date, when that date comes they email saying they will have an update on another date and so on. It’s now passed the “maximum timeframe” from when they received my settlement form for me to receive my refund. Customers just want to be treated honesty and transparency which I’m most definitely not getting here, this is causing huge stress and angst with Christmas round the corner. Will I ever see this money or am I just being fobbed off?
December 19, 2020
Unprompted review
Reply from MYJAR
Dear Chris,
We have not been provided with any security information to be able to locate an account for you.
However, we are aware that there has unfortunately been an unforeseen delay with redress payments from our complaints department.
Please accept our sincere apologies for any inconvenience this may have caused and rest assured we are working on this and you will receive an email from them by 5pm Monday.
Kind Regards,
MYJAR Team
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Dreadful company I had many loans in…
Dreadful company I had many loans in the past which were “unaffordable” but they have been conveniently deleted from their database have a current one and with stepchange so obviously was unaffordable refused to budge now with the FOS at a cost of £500 to myjar
Re below comment it is with FOS
Our ref:PNX-3865976-V8H1
December 9, 2020
Unprompted review
Reply from MYJAR
Dear Paul,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
Kind Regards,
MYJAR Team
Statue Barred. Limitation Act 1980
I have spoken and waiting for you to remove the £71.00 payment showing on my credit file 10 years ago as after 6 years the loan is statue barred so please remove this. I have spoken with experian and equifax who will ensure this is done. Statue barred debt is not enforceable because the time you, Myjar has had to chase payment has passed. I have not heard for you in over 7 years and I do not believe I owe this to you. Under the Limitation Act 1980. Please remove this debt from my file with immediate effect.
I have now sent you an email. Please respond
November 21, 2020
Unprompted review
Reply from MYJAR
Dear Grant,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
Kind Regards,
MYJAR Team
Shocking!
What a joke of a company! So lets think about this... whos now dealing with all these terrible pay day lenders who’ve dropped of the face of the earth and gone bust? WELL WELL WELL, I found out that the pay day lenders myjar are handling their complaints AND FOS complaints(!) for other loan sharks. IN FACT the exact same management team are handling the customer service remotely during COVID for Tieta... their CEO Caroline Walton and management team are the EXACT same as myjar. You only need to look at linkedin to know what I’m talking about, just search the two company names! How they’re are making money for pay day lenders still is beyond me after none of mine gave me my money back. GOOD LUCK getting you’re money back from this shokin company and any others!
October 19, 2020
Unprompted review
Reply from MYJAR
Dear Maggie,
We are sorry to hear you're unhappy with our service.
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
Kind Regards,
MYJAR Team
best company !!
Probably the best company to take a loan from. I am not getting paid to write this review, I do it from my own time because they deserve this. Every time I had a loan, there were good rates and if I had a problem they were very happy to help. When you call them , they are not some tired unhappy people, they are good people, that are genuinely trying to help you. highly recommended!!!
October 8, 2020
Unprompted review
Reply from MYJAR
Dear Alex,
Thank you for taking the time to leave us a 5 star review.
Thank you for your kind comments, these will certainly be passed onto the relevant Team for feedback.
Please let us know if there is anything else we can do to help.
Kind Regards,
MYJAR Team
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Incorrect reporting, generic responses, SHAMBLES
Going to write my complaint here as you clearly can’t read emails or respond without writing generic replies.
I have emailed twice and both times had a generic response. My account on ALL 3 credit agencies is incorrect and I am being told I need to contact them - it is your responsibility as you are the lender?! You have started sending the information to them so you should be updating and keeping it correct not me. If we use your logic then I can just phone them up and say I never had the loan. You have not updated my file since March this year saying I owe an over inflated amount when this is not true.
Do not use this company as they state they care during COVID and all that but couldn’t care less about you.
October 6, 2020
Unprompted review
Reply from MYJAR
Dear Craig,
Thank you for your review, and for providing us with the requested information.
We are sorry to hear you are unhappy with our service, thank you for your feedback, this has been passed onto the relevant department.
We have reviewed our records and can see that our complaints team received your complaint from our customer services team on 07/10/2020.
We can also see that your complaint has now been processed and you should now have received contact from our complaints team.
As per Financial Conduct Authority regulations, our complaints team will provide a response to your complaint within 8-weeks from the date of complaint after a full investigation into your credit file concerns. Please note, we expect a response to be issued sooner than the allowed time.
Should you have any questions regarding your complaint, please do not hesitate to contact the complaints team on complaints@myjar.com.
Kind regards,
MYJAR Team
Great service and help from BINA!!
Experienced a lot of financial difficulties over the last year and was constantly worried about making payments!
Checked my account and could see an issue with my account.
I believed I owed £4/500 so gave them a call..
I spoke to BINA who could see there was an issue with my account, BINA took her time to access and resolve my issue and even called me back once throughly checked.
She came back to say I only owed £16!!!
This helps so much!
October 1, 2020
Unprompted review
Reply from MYJAR
Dear Macauley,
Thank you for taking the time to leave us a 5 star review.
Thank you for your kind comments, we will certainly pass on this feedback to Bina and the relevant department.
Please let us know if there is anything else we can do to help.
Kind Regards,
MYJAR Team
Waste of time
It said see how much you could borrow so I clicked apply. After clicking apply it said they are not accepting loans. So why mess people about like that? Why not just say on the front page that this is the case
September 26, 2020
Unprompted review
Reply from MYJAR
Dear John,
We are sorry to hear you're unhappy with our service.
Unfortunately due to the current economic climate, we are not currently accepting any loan applications from new or existing customers. I will however feedback your comments.
We're sorry for any inconvenience caused.
MYJAR Team
This company is awful
This company is awful. I have been in touch many times to inform them of changes to my circumstances, which have been beyond my control, but they are not interested in helping. I sent a complaint over 9 weeks ago and they still have not replied. I Don’t know what else to do. My advice is to avoid this company.
September 20, 2020
Unprompted review
Reply from MYJAR
Dear Lisa,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
MYJAR Team
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On line system not fit for purpose
Have not been able to access MyJar account for 2 weeks. Does not even allow me to enter log in details. This is the latest in a long line of problems with the MyJar system which have caused me a lot of unnecessary stress.
I have now accessed but is incorrectly showing I am in arrears. I have emailed CEO and head of customer experience I do not want to put full name on here for everyone to see.
No point emailing you with further details because never reply
My Loan Ref is L2661138 dob 09/09/70
September 15, 2020
Unprompted review
Reply from MYJAR
Dear David,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
MYJAR Team
No morals
Won’t let the Ombudsman look into my complaint as I raise it 6 months after their final response (which I never received). I was suffering with depression and twice tried to take my own life during this time so I had other things on my mind, they’ve now asked for proof - as if I would lie about something life that. Disgusting company with no morals.
September 7, 2020
Unprompted review
Reply from MYJAR
Dear Simon,
We are keen to investigate this for you, however we do not have the information we need to locate an account for you so we can do this.
Please could you provide me with some further information in order for me to locate an account, full name, date of birth and post code.
MYJAR Team
Service was fine whilst having an…
Service was fine whilst having an active loan however I cleared my loan 8 months early a few months ago yet they haven’t reported changes to the credit agency and it is affecting my score and I still am having no response to get this removed.
September 1, 2020
Unprompted review
Reply from MYJAR
Dear KW,
As we have not been provided with your full details here, we have been unable to look into this further for you. Would you please contact us directly to provide some more information?
We are keen to investigate this for you. I will pass your details to the relevant team to be investigated as soon as we have received some more information from you.
You can call us or write to us using the details on the below link and we will do our best to resolve the matter for you.
https://www.myjar.com/get-in-touch/
Kind regards,
MYJAR Team
Late refund
Submitted a complaint due to irresponsible lending. Received a reply that I was due a refund from the company.
Signed all the paper work and was then advised the money would be in my account by 5PM on the 27th August. Phoned my jar to confirm the payment was processed advisor told me he would contact complaints team and call back. Almost 2 hours later still no call. I phoned back myself and spoke to someone else I was told there was a problem processing the payment into my bank. Contacted my bank, they had no attempt of money being paid in.
I then found someone else who had the exact same problem after being promised funds, I was told the complaints team would draft me an email to explain the problem. No explanation just a standard email apologising for the delay and advising payment had now been processed and would be in my bank within 24 hours, exact same email that was sent to another customer yesterday.
I don’t understand how they can pay high interest loans out within 15mins but when it’s money they owe back there seems to be problem after problem and then once issued takes 24 hours to clear. Payment was supposedly processed yesterday and still no sign
August 28, 2020
Unprompted review
Reply from MYJAR
Dear Karen Ann,
Thank you for your review.
We would like to sincerely apologise for your experience with our Customer Services team and for any dissatisfaction caused by the delay in your payment.
We regrettably experienced an unexpected issue when releasing the redress payments to our customers on 27/08/2020, which caused a delay of when the funds were released.
Once we were made aware that the funds would not be received as we had advised. As a result of this, emails were sent to all effected customers to advise of the delay, we aimed to contact all customers before 17:00 on 27/08/2020, however we were unable to complete this for all customers.
We can confirm the funds were issued albeit later than expected, and payments should now have been received.
Kindly note, when loans are issued to our customers, the process is managed by our system, therefore it automatically sends payments out on a frequent basis. In comparison, payments as a result of a complaint are manually processed, therefore requires a longer process period.
Please accept our sincere apologies for any distress or inconvenience caused by this delay.
Kind regards,
MYJAR Team
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I don't have an account with them but…
I don't have an account with them but somehow was reported to have a default. MyJar took only two phone calls and two emails to sort this out very quickly, efficiently and politely.
August 26, 2020
Unprompted review
Reply from MYJAR
Dear Graham,
Thank you for taking the time to leave us a 5 star review.
Thank you for your kind comments, these will certainly be passed onto the relevant Team for feedback.
Please let us know if there is anything else we can do to help.
Kind Regards,
MYJAR Team
Irresponsible lenders.
Just took out an irresponsible lender claim through resolver. MyJar issued me with 2 loans in the space of a couple weeks back in 2015 despite lack of/poor credit history (2 defaults on account) and being on the CIFAS register for “misuse of facility”. I should’ve never been issued these loans.
August 25, 2020
Unprompted review
Reply from MYJAR
Dear Customer,
Thank you for taking the time to leave a review.
We take your concerns very seriously and we are keen to investigate this for you. I will pass your details to the relevant Team to be investigated.
Kind Regards,
MYJAR Team
Absolute garbage of late
Absolute garbage of late. I have had several loans without any issues whatsoever and all repaid early. Since the new website design however I appear to be unsuccessful with EVERY application without good reason. With the current non lending policy currently in place I can only assume that this lot are heading for administration just like Sunny and many others. Based on the level of service over recent months I can honestly say that I would be delighted to see this shower fold.....Remember what goes round comes round!!!
August 22, 2020
Unprompted review
Reply from MYJAR
Dear Paul,
We are sorry to hear you're unhappy with our service.
Unfortunately due to the current economic climate, we are not currently accepting any loan applications from new or existing customers.
We're sorry for any inconvenience caused.
MYJAR Team
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