I purchased a pair of earrings yesterday through MYJS and they had an offer for buy 1 get 1 free! I chose another pair for a good friend and both pairs arrived today!! They are beautiful, great qualit... See more
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Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.
Contact info
United Kingdom
- help@myjewellerystory.uk
- myjs.com
Replied to 90% of negative reviews
Typically replies within 24 hours
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Missing pair of earrings
I ordered 1 pair of earrings and was supposed to get the second one free. I was given 2 order numbers but only received 1 order. The order I didn’t receive was order number MS6022531

Reply from My Jewellery Story
Product was awesome and so beautiful
I was really dubious ordering as I am…
I was really dubious ordering as I am in the UK and I knew shopping times were long and couldn't find much about the company on social media etc... however I couldn't find anything that compared to the necklace they had so I took a risk... And it paid off! Yes you wait a while but they keep you up to date every step of the way and the item is hand crafted. The necklace arrived and is beautiful, I'm so happy with my purchase and would gladly order again!
The earring charms are beautiful and…
The earring charms are beautiful and the first pair arrived quickly.
Great overall experience
Only some of the items I wanted were in stock, so that was a bit disappointing. Shipping and delivery were good. Product quality was great. Will order again.
Beautiful earrings!
These earrings are beautiful and sturdy. The colors are beautiful!
Quality products
Beautiful Ring
The shipping took a little longer than expected but the ring is beautiful. The ring is worth every penny.
Product came in just as I expected
Product came in just as I expected. Prices & quality are great!
Magnificent jewelry long wait time
Been ordering from here for years & in the past it's been magnificent all around. Even living in the United States & having stuff shipped straight from Australia I had no issues. Now that they've added a distribution center here in the states my last couple orders were not so great. One order took over a month before it even left the warehouse & had items missing & the other order took a couple weeks to leave the warehouse. I realize some stuff comes from Australia to the warehouse here in the states, but these items were in stock here. Once they actually ship its great, get my order in a couple days. The jewelry itself is amazing, absolutely love it!! That being said I will continue to order, but know it may take a month before I get it. I'm thinking the warehouse here in the states is new & hopefully they work the kinks out. Customer service is fantastic & did respond quickly to assure me my items were coming & they did it just took awhile. Overall really love the jewelry here & get a lot of compliments on it.
Amazing company beautiful jewellery…
Amazing company beautiful jewellery excellent customer experience and service super quick delivery with emails letting you know every step of the way lovely packaging 100% recommend this company to all you won’t be disappointed thank you MJS *****
Love these earrings and have in every…
Love these earrings and have in every color. My last order for the Emerald Green I thought were the bigger set. A lil disappointed in the size. However, I will gift them as I always receive many compliments.
I have been waiting for 14 days for my…
I have been waiting for 14 days for my earrings. They were for a friend’s birthday. Disappointed
I ordered .50 on the blue stud earrings and .50 on the Tanzanite but received .25 and 1.0?!
I ordered .50 on the blue stud earrings and .25 arrived instead?! I’d prefer .50. Also, I ordered .50 on the light purple and 1.0 arrived instead?! I’d prefer .50 in the tanzanite color as well. I’ve been ordering from you for over 10 years and never had a problem with my orders. Maybe you can send the right sizes with a return slip and I can send these wrong sizes back. Thank you so much. Shauna Swaim
I have always loved the jewels & now am…
I have always loved the jewels & now am buying for friends & family!
Terrible shipping
I placed my order weeks ago, and have yet to receive the merchandise. Terrible customer service and shipping,

Reply from My Jewellery Story
Fantastic product
Fantastic product, great price and quick delivery considering the holidays. Love both sets of earrings I ordered and will definitely be ordering more. Thank you! Stacey
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