mykitchenworktop.co.uk Reviews 35

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent service from MKW Surfaces Ltd. Jesus and his team were professional, friendly, and very easy to deal with. Communication was great, the worktop looks fantastic, and everything was comple... See more

Rated 5 out of 5 stars

MKW have been our go to for many years now, we’ve moved a few times and each time have needed a new kitchen top and each time they’ve been brilliant, going the extra mile to help and support us throug... See more

Company replied

Rated 4 out of 5 stars

I installed a quartz kitchen worktop from MKW Surfaces around five years ago. It's still going strong. I couldn’t have been happier with their product and services. They offer top-notch kitchen workto... See more

Rated 5 out of 5 stars

we had neolith very expensive worktop that was discontinued. We had it fitted 5 years ago but due to the previous company not doing the best job it ended up cracking. These guys sourced the last piece... See more

Company details

  1. Stone Supplier
  2. Granite Supplier
  3. Kitchen Remodeler
  4. Marble Contractor
  5. Natural Stone Supplier
  6. Stonemason

Written by the company

Welcome to MKW Surfaces—Where Your Vision Comes to Life At MKW Surfaces, a family-owned business rooted in empathy and integrity, we understand that choosing the perfect work surface is more than just a transaction—it's part of creating your dream space. We pride ourselves on understanding our clients' needs intimately, guiding every decision with unparalleled care and attention. Our goal isn't just to maximize profit; it’s to deliver flawless service, ensuring your experience is free from inconvenience or stress. Deciding on the Perfect Material for Your Project: Simplified Choosing the right material for your renovation can be daunting with so many options at your disposal. That's why we're here to simplify the selection process. Whether you're considering marble's luxurious veining, granite's heat-resistant toughness, the durability of quartz and Dekton, or the unique properties of porcelain and limestone, we guide you smoothly through your decision-making journey. Our commitment is to demystify the process, empowering you with knowledge and confidence. Why Choose Us? Personalized Guidance at Your Fingertips We believe in the power of personalized advice tailored to your specific needs. Our experts are available for one-on-one consultations via video call or phone, ready to provide transparent and supportive guidance without sales pressure. We're here to highlight the pros and cons of each material option, helping you make the best choice for your project. Your Journey, Our Expertise From initial selection to final decision, our team accompanies you at every step. Our service extends beyond the purchase with an aftersales program designed to simplify your life. We ensure you know how to care for your chosen materials, guaranteeing their longevity and beauty. The Bottom Line Your project deserves the best, and so do you. Let’s make the decision-making process less complicated and more enjoyable. Contact us today at mykitchenworktop.co.uk to start a conversation that could transform your project's future. Join the many satisfied customers who have made their vision a reality with MKW Surfaces.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

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Rated 5 out of 5 stars

Excellent service from MKW Surfaces…

Excellent service from MKW Surfaces Ltd. Jesus and his team were professional, friendly, and very easy to deal with. Communication was great, the worktop looks fantastic, and everything was completed on time.

They even made us some complimentary chopping boards from leftover material, which was a really nice touch. Very competitive pricing too.

Highly recommend—definitely speak to them before going with a big national company!

March 16, 2026
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Rated 5 out of 5 stars

MKW were great to work with

MKW were great to work with. Our kitchen worktop project was small but they were immensely helpful throughout the job from planning to fitting and beyond, professional, personal and polite. I would not hesitate to recommend the company.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

we had neolith very expensive worktop…

we had neolith very expensive worktop that was discontinued. We had it fitted 5 years ago but due to the previous company not doing the best job it ended up cracking. These guys sourced the last piece of the worktop in the country as its now discontinued and there fitter advice to strengthen the structure was amazing.. he created a support using the broken worktop and created a very attractive and clever support. price was as expected (not cheap) but I am very pleased with the result and I would say worth every penny.

June 23, 2025
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Rated 5 out of 5 stars

Deliver the best every time

MKW have been our go to for many years now, we’ve moved a few times and each time have needed a new kitchen top and each time they’ve been brilliant, going the extra mile to help and support us through the process of choosing, costing, advise, measuring and laying. Brilliant on all the above. Our most recent project was particularly tricky, but MKW nailed it on all counts. From management to the teams onsite, they genuinely care about delivering the very best. Highly recommend.

August 26, 2024
Unprompted review
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Reply from mykitchenworktop.co.uk

Julian, thank you so much for your wonderful review and for trusting us with your projects over the years! We're thrilled to hear that each experience with MKW has met your expectations and that our team was able to provide the support, advice, and attention to detail you needed each time. Tackling tricky projects is what we love most, so we're especially glad we could deliver on your recent one. Your recommendation means the world to us, and we look forward to working with you again whenever you need us. Thank you for being part of the MKW family!

Rated 5 out of 5 stars

High quality

High quality, great service, excellent delivery and installation. Very happy with the worktop and splash backs.

October 20, 2023
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Rated 5 out of 5 stars

We wanted soapstone for our open plan…

We wanted soapstone for our open plan kitchen. This company was the only one that was not scared to do the work and managed to do what other companies were just not expert enough to even try to do and they did it at a reasonable price, with professionality and kindness.
The result is amazing and we strongly recommend this company to anyone.

September 9, 2023
Rated 5 out of 5 stars

As a company specializing in kitchen…

As a company specializing in kitchen projects (dshomedirect.co.uk), we have had the pleasure of working with My Kitchen Worktop on numerous occasions, and they have consistently exceeded our expectations. Their craftsmanship and attention to detail are second to none, making them our go-to worktop fabricator for all our kitchen installations.

The quality and variety of materials they offer, from stunning quartz to durable granite and stylish marble, have provided our clients with fantastic options to choose from, ensuring every project stands out. The team is not only skilled but also incredibly professional and reliable. They work seamlessly with our timelines and always deliver on time without compromising quality.

We highly recommend My Kitchen Worktop to anyone looking for top-tier worktop fabrication services. Their commitment to excellence has added significant value to our projects, and we look forward to continuing our partnership with them!"

— DS Home Direct

August 15, 2024
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Rated 1 out of 5 stars

Poor quality/faulty products

Unfortunately editing my initial positive review. I've had problems with both worktops I have bought from here. The products are of poor quality and although initial customer service was good, they soon get tired of trying to help. Major faults are described as minor and dismissed. Sadly I would not recommend using this company at all.

August 10, 2024
Unprompted review
mykitchenworktop.co.uk logo

Reply from mykitchenworktop.co.uk

Thank you for your feedback, and we're genuinely sorry to hear that you’re not satisfied with your worktops. As fabricators, our role is to ensure expert craftsmanship in fabrication and installation, and we strive to do this to the highest standard. We understand the frustration with the quality of materials, which, in this case, are supplied by third parties. While we cannot control manufacturing issues, we took the initiative to replace the worktops at our expense, aiming to provide a resolution that suited your needs. The Inopera brand, chosen from the alternatives we offered, has consistently performed well for our clients, so it's unfortunate that these surfaces have not met your expectations.

Please know that our team has been committed to addressing your concerns from day one, and we remain dedicated to resolving any issues within our scope of responsibility. We value your feedback, and it helps us continue to refine our process to deliver the best for all our clients.

Rated 1 out of 5 stars

Don’t be fooled by the initial charm offensive

This was a protracted process from the start and the MD Jesus was smarmy and patronising. Anyway, we eventually got our Quartz worktop installed on Thursday, which was done fine, but in the process of bringing the quartz in and despite being told to be careful, the fitters damaged our newly decorated walls (these were not adjacent to the kitchen please note).They did offer to repaint it but sadly we are going to have to replaster two walls before it can be repainted!
The biggest issue is that they want payment upfront and accept no responsibility for consequential damage.
This gives license to the fitters to take no care with people’s property as they have no liability. Read the T’s & C’s carefully and decide whether you want to pay upfront when you then have no recourse if anything goes wrong,

July 11, 2024
Unprompted review
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Reply from mykitchenworktop.co.uk

Dear Clients,

I am compelled to address a review that unfairly characterizes our efforts and intentions. Mrs. Bliss selected a material from a third-party supplier, which was initially promised within two weeks. Unfortunately, and beyond our control, this timeline was extended to 12 weeks. Despite this setback, our team worked tirelessly to source alternative options that aligned with her initial choice, demonstrating our commitment to her project's timeline and quality.

It is disheartening to be accused of patronizing behavior when our actions clearly reflected proactive and client-focused service. The claims made in the review stand in stark contrast to the dedication and hard work we poured into ensuring the kitchen worktops were installed beautifully and on time. While it's true that some wall damage occurred, given the challenging logistics of maneuvering 150kg slabs through tight angles, we immediately offered to repair these damages at no additional cost. Regrettably, this offer was declined, and instead, a harsh review was left, which does not reflect the reality of our interaction nor the quality of the finished project.

Furthermore, we are always transparent with our documentation such as the Template & Installation guide and we clearly state at the proforma stage for client's to read this carefully. The review penalized us for a modest delay of 1.5 hours, not accounting for the unpredictable nature of London's traffic. Such delays, while unfortunate, are sometimes unavoidable, and we always communicate transparently with our clients about timing updates.

We understand the power of reviews and their impact on a small, family-run business like ours. We pride ourselves on our honesty and the integrity of our work. It is frustrating to see these values overshadowed by a review that overlooks the extensive efforts we made to accommodate Mrs. Bliss's needs under challenging circumstances.

We believe in fairness, transparency, and the quality of our work, which is why we felt it necessary to present our side of the story. For any prospective clients, we are confident that the quality of our installations and the professionalism of our service will speak for themselves.

Thank you for your understanding and continued support.

Rated 5 out of 5 stars

Excellent service from MKW from the…

Excellent service from MKW from the initial enquiry through to installation of quartz worktop. The team was very responsive in offering advice, answering queries and delivering on time. The installation team (Ion) did a brilliant job. I would thoroughly recommend them.

July 8, 2024
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Rated 5 out of 5 stars

Excellent job thank you

Excellent job thank you. Jesús, Lana, Marina and team were so helpful throughout the process. The very nice fitter (Ion) also templated the job and gave useful advice and was meticulous about all the parts fitting (sink induction hob and boiling water tap). We were quite specific about what we wanted and Jesús sourced us a lovely Taj Mahal stone in composite which was my preference for daughter’s first kitchen in her open plan kitchen/living first London flat. Lana was great at keeping us updated and fitting us in to the templating and installation schedule. We haven’t quite finished the project as some building snagging to do but attached are a couple of early photos and can add more in due course. The incredibly knowledgable Jesús also went above and beyond gave me invaluable advice for another project I am doing in Mallorca which resulted in a similar stone “Perla Ventata” which he helped me source from Levantina. So they can even help with more complex overseas projects.
Happy to unreservedly recommend this dedicated business and I will be recommending to my friends and contacts. Thank you MKW team.💯

March 1, 2024
Unprompted review

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