Was only meant to purchase one or two items but ended up purchasing more than intended as kept on finding a reason. After all my purchases I’m now as organised as one can be! Great company, fast deli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've never experienced such amazing customer service. I noticed a product I'd purchased had a missing part, over a year after my order and finding out said product was now discontinued. Katie from the... See more
New pencil holding product made my life a lot easier as a makeup artist as now I can see them all upright instead of flipping open a book. They also introduced new brow brushes which I had purchased f... See more
My items were beautifully packed and secure when I recieved them. I bought the twin bag divider system which is a super handy bag just that the corner slots can be awkward for putting your makeup in a... See more
Company details
Written by the company
We are the kit people! Professional makeup brushes and accessories designed by makeup artist James Molloy for makeup artists and makeup lovers. Validated by the world’s leading makeup artists, we put the fun in functional.
Contact info
Pear Mill, SK6 2BP, Stockport, United Kingdom
- customerservices@mykitco.uk
- mykitco.uk
4.7
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing product designs and solved many of of solutions didn’t even know was looking for
Was only meant to purchase one or two items but ended up purchasing more than intended as kept on finding a reason. After all my purchases I’m now as organised as one can be! Great company, fast delivery, smashing products / designs. Everything is unique, fully functional, versatile and has been designed, and thought out with a purpose in mind. There’s products that I wouldn’t have even considered thinking about which actually I found resolved a solution I was looking for. So win win! ShoppingShipping rates is reasonable which is a win for me and probably the reason I go back since the area I live in despite it being uk can cost more than a product for delivery alone. It was also a bonus that there was a really good offer back on in March which I took advantage of and saved my self a tidy sum with reward of now being fully organised and having everything I need.
Thank you for a great company and amazing products! Will be back!
April 24, 2026
Advertisement
Incredible Brand
Fast delivery, nicely packaged, incredible products. Highly recommend MyKitCo
April 24, 2026
Great multipurpose bursh!
March 27, 2026
Fastest delivery from across the world
Great options to choose from and fast delivery, Each item was wrapped in the best packaging- I loved unboxing as much as I love my new bag and brushes!
March 26, 2026
Love the mykitco bruhes and bags 💕
March 27, 2026
Advertisement
good quality
March 27, 2026
FAB product and ingenious design!
February 23, 2026
Great product and service
Great product and service. Kept informed of delivery details
December 29, 2025
Great!
Fast delivery, very well packaged, and the product is really good quality! Will be ordering from mykitco again!
January 26, 2026
Advertisement
Not impressed by the quality
Not impressed by the quality - looks cheap, the segments aren't long enough for eyeshadow palettes and the zip sticks -i wish i hadn't purchased
December 29, 2025
Reply from MYKITCO.
So sorry to hear this, Sophia. As a regularly sold-out hero product of ours, this is shocking to hear and so sad this was not suitable for your needs.
I do hope you've reached out to our lovely team at customerservices@mykitco.uk who will be more than happy to help.
Best regards, MYKITCO
Order process was perfect
Order process was perfect. I haven't used my pouches yet but it will be ok I think.
November 24, 2025
Excellent customer service & best quality products!
I've never experienced such amazing customer service. I noticed a product I'd purchased had a missing part, over a year after my order and finding out said product was now discontinued. Katie from the MyKitCo team managed to locate the missing part and send it right away, free of charge! The tools and bags are by far the best on the market and clearly designed by a true professional and perfectionist. Thank you for the exceptional service.
November 28, 2025
Unprompted review
Advertisement
Beautiful piece of kit
Beautiful piece of kit - and at the reduced price its brilliant!!
September 25, 2025
gold cosmetic bags
and they are golden because you will have to pay $30 for shipping and $30 for customs, which you will find out about a few days after payment
September 24, 2025
Reply from MYKITCO.
Good afternoon Viktoria
We’re really sorry this was your experience. We know surprise customs charges are never a good feeling.
Just to explain a little further, import duties and taxes are set by the US government and are the customer’s responsibility. We flag this on our site and again at checkout when you pick your shipping option, but we understand it doesn’t make it any less frustrating when the bill arrives.
This year in particular the USA has changed tariffs on international shipments, and while we’ve absorbed as much as we can as a smaller independent brand, it unfortunately still hits USA orders hardest. For bigger orders (over £200) we do offer free shipping with zero customs, and we also partner with trusted retailers in the US so customers can shop locally and avoid the bulk of these costs altogether.
We totally appreciate how disappointing this experience was for you, and your feedback has pushed us to review in more detail how clearly we communicate this so others don’t get caught out.
We’d love the chance to give you a better experience in the future, and sincerely hope to welcome you back when the customs processing and overall situation has significantly settled.
Best regards
MYKITCO
Best brushes ever
Love the brushes I bought , perfect for my job I would love to buy them all. The best brushes ever.
August 26, 2025
Advertisement
The product is great
July 28, 2025
Reply from MYKITCO.
Thank you so much for your trust and support in the brand. Love that we're a part of your kit!
Reply from MYKITCO.
Thank you so much for your feedback. We love our products, but are even more proud when people recognise our service. It means so much to us. Thank you for including us in your kit!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.