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2.5
Poor
5 reviews
No history of asking for reviews
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Service has been so bad so far
Service has been so bad so far. I do not understand why this is so difficult.
June 8th, 2020. I used the messenger on MYKOIOS website to communicate and process a refund from MARIA: She confirmed my replacement machine because I had sent her a video of the machine she had asked for.
June 20th, 2020. I used the messenger on MYKOIOS website to communicate again because I received no email confirmation or tracking information. She apologized and She sent me an email to confirm she was going to replace the machine and get it out to me.
JUNE 25TH, 2020. I called 4 times because I still received no tracking information, the first call they male asked for my email, I gave it to him and he didnt respond after that and hung up.
2nd call, a female answered and asked for my email and then hung up.
3rd call. i called and when they picked up they hung up
4th call I spoke with MYKO and he said he will help me fix this situation.
He said he could not find any information regarding my replacement, no video, no access to messages from MARIA and I had to send him another video.
I already sent the video to maria via MYKOIOS.COM messaging on their website. Please find it as I have packed away the old machine and am not going to go out of my way again to take another video as this is the 3rd time I am contacting this company for it. I had already gotten approval from your company and it is ridiculous to make me go through more hoops.
Please fire this MARIA service rep because she clearly DID NOTHING both times I had spoked to her.
June 25, 2020
Unprompted review
Incomplete directions with product, hard to contact company
Incomplete directions with product. Doesn't mention how or where to attach vacuum hose Tried to contact company by phone--waited on hold--voice came on and said unavailable--try again later. With product came an insert card that tells you 24/7 live chat support. Since I am not very computer gifted, I got lost on the electronic trail from koios to facebook messenger. I plan to return the unit to Amazon.
January 4, 2020
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