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I feel confident with the company. It was one of my close friends who recommended my London pharmacy. She is a qualified practitioner. I am so glad I took her advise. Everything has ran so smoothly an... See more
Company replied
Great service. Brilliant I was able to buy from another pharmacy as my pharmacy connected to my doctors kept on saying they was struggling get the spray and can use something else. So I bought 3 My Lo... See more
Company replied
Really easy process, the pharmacists are all lovely, really helpful, knowledgeable. Package arrives on time, never damaged, really happy with the service. Have been ordering from here for over a yea... See more
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Company details
About My London Pharmacy
Written by the company
My London Pharmacy
We are a GPHC regulated pharmacy and we are a trusted and registered online pharmacy in the UK. We are dedicated to providing an exceptional online pharmacy experience. Since our establishment, we have been committed to making healthcare as simple, affordable, and effective as possible. Our services include online consultations for conditions such as hair loss, erectile dysfunction, weight management, and chronic conditions like Type 2 Diabetes. We aim to make accessing treatments easy and convenient.
We specialise in weight loss treatment plans such as using GLP-1 medications like Mounjaro and Wegovy. We are located in Central London at 45 Newman Street, W1T 1QE and patients can also visit us for their medication pickup.
Our speciality is providing comprehensive weight loss solutions with weekly treatments designed to support your journey to better health. We also offer monthly affordable packages for discreet conditions, ensuring that you can manage your health without compromising on privacy or breaking the bank. Our goal is to make high-quality healthcare accessible and budget-friendly, tailored to your individual needs. You can access treatments without needing a prior prescription through our online consultation service. Our doctors assess your suitability, generate a prescription at no extra charge, and our pharmacy team prepares and delivers your medication directly to your door. We specialise in fast, discreet delivery across the UK, ensuring that your health needs are met with professionalism and privacy.We have over 4000 weight loss patients and our focus is to provide our patients with the best possible service and to be on hand to help you with any questions you may have!
We offer free and unlimited video calls with our clinicians on request to offer the best personal service in the market.
When you contact us on phone and email you get to a real person - no chat bots or AI answers. Do not settle for second best!
It’s simple.
1. Online consultation Answer our quick health questions in just 2 minutes.
2. Genuine prescription
Get a fast prescription from our UK medical team if eligible.
3. Discreet delivery
We send your treatment in discreet packaging within 24 hours.
Written by the company
- Prescription Treatment
- Clinically approved treatments that lower appetite and improve metabolic function, prescribed by our UK medical team.
- Health tracking
- Monitor your progress and health improvements with the ongoing support of our dedicated team of clinicians.
- Private community
- Join a group of like-minded people to celebrate successes, share experiences and keep each other motivated.
- Wide range of treatments
- Beyond weight loss, we treat hair loss, sexual health, skin conditions, hormonal health and more; all from one discreet online clinic.
Contact info
Unit 33, Taunton Road, UB6 8UQ, Greenford, United Kingdom
- 020 3154 4734
- help@mylondonpharmacy.co.uk
- mylondonpharmacy.co.uk
Find our weight loss treatment plan HERE
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Do not touch with a barge pole!
Do not touch with a barge pole!
They ignore advice given by GPs then charge you a cancellation fee if they refuse to prescribe when the GP has said it’s safe to do so
Edit- and yes, they did discount advice from my own GP AND have now shared information about me in a public forum without my consent. Disgusting
August 3, 2026
Unprompted review
Reply from My London Pharmacy
Dear Julia,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
We want to clarify that this was not a case of us disregarding your GP’s advice. Our prescribing clinician requested supporting documentation because you stated that you had been receiving the medication for approximately 18 months, including evidence of supply from your previous provider. This information was required for our clinician to safely assess and approve treatment.
When you confirmed that you could not provide the requested evidence, our clinician offered to cancel the order and arrange a refund. You then confirmed that you wished to cancel. The order was cancelled accordingly, and you were advised that the standard cancellation fee may apply in line with our terms and conditions.
While your GP may have advised that no further testing was required, prescribing clinicians must make their own assessment based on the information and documentation available to them. We cannot simply proceed without the evidence required to satisfy our own clinical and prescribing responsibilities.
We are sorry that you were disappointed with the outcome, but the request for documentation was made for patient safety and the order was cancelled promptly once you confirmed that you could not provide it.
Warm regards,
Darshan
Customer Support Team
Common theme with not refunding…
Common theme with not refunding customers and retaining money from their own mistakes by looking at other reviews.
Cancelled an order prior to dispatch as stated in their terms and conditions (AT THE TIME OF MY ORDER). They then admit they missed the email but then offered no refund but only an exchange for a different products if I paid the additional HIGH fees. I refused and insisted on a full refund and offered the prompt return back of the medication sent to me when it should have been cancelled.
As they refused I disputed this charge with my credit card company. The version of the Terms and conditions sent to my credit card company were DIFFERENT, stating orders can only be cancelled "prior to order being assigned to the pharmacy" from the old conditions which stated "until the point of dispatch". Seems dishonest and now finding help to lodge my concern with GPhC depending on the outcome and their response.
Luckily I took screenshots and videos as I had a bad feeling about this company and was confident they wouldn't do whats right.
Now awaiting a further dispute response and will be looking at taking this further via the legal route too. Please don't let this company keep your hard earned money, make sure you put up a fight.
Update 19th August 2026:
Upon receiving the reply from Darshan to this review, you sent a completely different version of the terms and conditions to my credit card provider. They are again reviewing all evidence of this now. You are failing to address the change of terms and conditions after I disputed it. Why aren't you addressing this fact? You sent them a completely different version to support your claim which is incorrect. At least respond to the claim of changing the terms and conditions if you want to justify yourself.
July 12, 2026
Unprompted review
Reply from My London Pharmacy
Dear J.R,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
Having reviewed the correspondence, we acknowledge that your cancellation request was unfortunately missed while your order was being processed. We explained this at the time and offered a goodwill exchange to resolve the matter, which you chose not to accept.
As the order had subsequently been fulfilled, we were unable to offer a refund for the dispensed medication. You then raised a dispute with your card provider, and we provided the relevant order and correspondence records to support their review.
We understand you were disappointed with the outcome, but we did acknowledge the error and made an attempt to resolve the matter.
Warm regards,
Darshan
Customer Support Team
Fast service
The website was easy to navigate and user friendly.
The product arrived promptly and I like that there was a selection of products for me to choose from.
July 23, 2026
Reply from My London Pharmacy
Dear Teressa,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
The ease of ordering
The ease of ordering, the safety check they have in place, and speed of delivery.
July 24, 2026
Reply from My London Pharmacy
Dear DTren,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
Reply from My London Pharmacy
Dear Christina,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Mariel
Customer Support Team
Perfekt 👌👌👌👌👌
July 23, 2026
Reply from My London Pharmacy
Dear Sebastian,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
Excellent service
Excellent service. Considerate and timely with service. I will certainly call on them again.
July 24, 2026
Reply from My London Pharmacy
Dear Tony,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Darshan
Customer Support Team
Stay clear !
Stay clear !! They use a cheap delivery service ( no signature ) and then the parcel gets “lost” and they won’t do anything about it ! So you end up with no product or refund ! how to make money by ripping people off !
July 29, 2026
Unprompted review
Reply from My London Pharmacy
Dear Laura,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
We have reviewed your order and can confirm that the parcel was dispatched and marked as delivered on 29 July 2026, within 24 hours of dispatch. When a parcel cannot be located despite showing as delivered, we are required to follow due process to help us proceed with making a claim against the courier.
We appreciate that this process was frustrating, particularly as the process can take some time before the matter can be resolved. Once the required information was available, a replacement was issued on 6 August 2026.
We understand your frustration, but we want to reassure you that we did take steps to resolve the matter and ultimately provided a replacement.
Warm regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Dear Mrs Wilkinson,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Bushra
Customer Support Team
Incompetence at following clear instructions
An order was placed for Mounjaro and it was repeatedly made clear that it should not be delivered until my return from holiday because the medication needs to be refrigerated until it is used. They sent it anyway and it has been left in the heat outside my house for about two weeks. They refused to send a replacement or give any advice about whether the medication could still be used. I will not be using their services again.
July 21, 2026
Unprompted review
Reply from My London Pharmacy
Dear Paul,
Thank you for taking the time to leave a 1-star review.
We are truly sorry to read that you are dissatisfied with the service we are currently providing.
Having reviewed the order, we acknowledge that your request to delay dispatch was sent via the order chat but was unfortunately missed, and the order was dispatched before your return. We sincerely apologise for this error.
Following your complaint, we offered compensation and the option to place a replacement order at a reduced price. We are sorry that the resolution offered did not meet your expectations.
We have taken your feedback on board and apologise for the inconvenience caused.
Warm regards,
Darshan
Customer Support Team
Excellent customer services
Excellent customer services, item arrived very quickly, will be ordering more products
July 22, 2026
Reply from My London Pharmacy
Dear Mel,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Lehas
Customer Support Team
Online application was easy to follow and understand whole experience A+
Online application was easy to follow and understand everything was explained extremely thorough and fantastic information and discount codes , if there was any more inforenation need from me the communication between me and this company was very fast there was no waiting for days upon days and also when approved for my medication delivery was super fast
July 21, 2026
Reply from My London Pharmacy
Dear Laura,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Alrist
Customer Support Team
Reply from My London Pharmacy
Dear Sand,
Thank you so much for taking the time to leave us a 5-star review!
We are delighted to hear that you had a positive experience with My London Pharmacy. Your kind feedback means a great deal to our team and is greatly appreciated.
Thank you again for choosing My London Pharmacy and for your support. We look forward to assisting you again in the future!
Kind regards,
Esmée
Customer Support Team
Reply from My London Pharmacy
Good afternoon Ms J Carden,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Darshan
Customer Support Team
Reply from My London Pharmacy
Good afternoon Tammy,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Liri
Customer Support Team
Good service
I was asked questions so I knew I was ordering the right product for me and then the process was quick and easy and was delivered quickly
June 30, 2026
Reply from My London Pharmacy
Good afternoon Heather,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Bushra
Customer Support Team
Reply from My London Pharmacy
Good afternoon Emilia,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Lehas
Customer Support Team
Reply from My London Pharmacy
Good afternoon Sheena,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Alrist
Customer Support Team
Good service
July 22, 2026
Reply from My London Pharmacy
Good afternoon Alastair,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Browyn
Customer Support Team
Reply from My London Pharmacy
Good afternoon Mandy,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you had a positive experience with our service. Your feedback means a great deal to our team, and we truly appreciate your support.
Thank you for choosing us. We look forward to supporting you again in the future.
Warm regards,
Afreen
Customer Support Team
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