London Power Reviews 304

I spoke to Madeleine and she answered my call very quickly and couldn’t have been more helpful. A definite credit to octopus.

Attaining energy supplies via London Power was one of my easiest and wisest decisions.
London Power provided a supplier who addressed my needs at an excellent competitive price, and importantly made transferring the services in a professional and seamless manner!
Their customer care service has been excellent and delivered in a professional and excellent manner.

London Power's communication and online account is so user friendly and easy to use compared to many other energy suppliers. There customer service is wonderful and it helps you don't have to sit on the hold for 30mins ahead of speaking to someone. Would highly recommend!

Switching over to London Power was straightforward and the customer service was tip-top. Sophie, Paloma, and Nehru worked in terrific coordination (and with no small amount of patience) to answer our questions and then effect the change. We knew the price for our combined electrical and gas energy was right with the London Power/Octopus team, but we couldn't have foretold the ease of the change and the level of service assistance provided. Thank you to all.

I recently left EDF, in view of their poor service, and the cost savings to be gained from Octopus. There were a couple of technical issues they could not solve, but I'm delighted to say Octopus's help desk -Amelia, in particular,—sorted it all out for me. To be honest,—she was the most helpful, and efficient , customer liaison, back up person, I've come across in ages. In short, Octopus and their back up, not only are very good, but they exceeded my expectations !!( if you have a problem,—try and ask for Amelia !! )

Needed to close my account as moving home. Couldn’t put my final readings into the app at midday as we left the property as the account had been paused at the turn of midnight. Emailed final readings to customer service and the brilliant Segmedina produced me a final bill within a couple of hours and made the whole thing simple. Not been with octopus long. Will defo use again at new property.

I was one of the Yorkshire Energy customer who got automatically transferred to Scottish Power when they went bankrupt & wanted to find a company that offered better customer service. I was really impressed by the service received from London Power. Both Femiola & Sophie replied to my emails very quickly & were extremely helpful.

I have recently moved from EON to Octopus, even though I had a smart meter with EON they sent me an estimated bill which was miles out. When I tried to contact EON they advised me that I have to resolve this with my new supplier. So I contacted Octopus who could not have been more helpful. They refunded me the difference of nearly £30. I was told it was not worth Octopus's time to go back and said they would resolve it themselves. Vanessa from Octopus who actioned my emails was quick and very helpful in getting back to me. I wish I had moved soon, EON's customer service is dreadful, the website does not work properly, live chat was never working. None of these issues ever with Octopus. So glad I am not with EON any more.

In terms of customer support, London Power (support provided by Octopus Energy) has been 1st class. Femiola has been extremely helpful in getting my transfer to London Power sorted and I couldn't be happier. She's quick to respond and has done a really good job at making the steps of the process clear so I know what to expect. Thank you!

I was dealt with very professionally and courteously by Femiola at My London Power to ensure I was switched onto the correct tariff.
As I was a little confused, Femiola even went to the trouble of double checking the predicted annual cost for me on this tariff by working it out herself using a calculator to confirm the details.
Many thanks for a smooth sign up process.

Really good provided I was with Octopus for 2 years and have nothing bad to say about them, there customer service was outstanding and never had any issues with them I only ever had 1 query and this was resolved within an hour if that

Just switched to London Power. Absolutely superb customer service every step of the way so far. Even though my previous supplier have held things up & messed us about. Femiola has especially been great with swift replies & very helpful advice.

Hi Kayleigh from octopus (/London power) was absolutely amazing. I requested a smart meter installation which I have been waiting years to be offered by my previous supplier, and within a day she responded offering me an installation in 2 weeks!

At my age I do not complicated systems and thanks to Sophie I have absolutely no problems and her prompt reply makes a change from the usual waiting all I can say is I hope all the staff are as good

Great energy provider and fantastic customer service. Simple, transparent, and easy to use. We have gone through them all and London Power is definitely the best.

The operator I spoke to today, Sophie, was excellent. She was very helpful and friendly as well as professional and efficient. Sophie explained the reasons behind my query and helped me make a decision regarding my future supply. As a result I decided to stay with London Power and renewed my contract for another year.
This is my second query with London Power. Both times I was treated with respect and my issues were resolved amicably and immediately. Thank you Sophie and thank you London Power. Keep up the good service.

Have never had to contact London Power which supports the excellence of the service. The online facilities when it comes to submitting energy usage, confirmation when the Direct Debit will be processed and the reminder when it comes to reviewing your contract are second to none. Would recommend to others without any reservations

Easy to switch to, reactivated my smart meter that had been non-smart for two years and when my fixed tariff ended after a year they were still basically the cheapest for me. Plus the electricity is all renewable!

I have been with London Power for over a year now. The switch went smoothly and it has been trouble free ever since. I am now upping my spend to include a contribution towards their excellent tree planting initiative. I checked it out first before deciding and they were extremely helpful.