The salesman visited our house and explained everything about the company and the relevant products available, even showing a few videos to make things clearer. He surveyed the staircase area and t... See more
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Review summary
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It was our first purchase of a stair lift so I contacted MyMobilityUK. Within 24hrs Chris Hewson came and gave us a full description of everything. Lovely guy.He was excellent in explaining everything... See more
Company replied
We’ve had Steve Watson here today helping us with choosing a stairlift. We felt at ease from the moment Steve arrived, he was polite and helpful. He was very knowledgeable and was able to answer all o... See more
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Steve Watson called today only rang up this morning, my lift has broken down and needed a replacement, he was very polite and helpful, sorted out a reconditioned carriage so we are very pleased, save... See more
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Company details
Written by the company
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Written by the company
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contact info
5 Roydsdale Way, BD4 6SE, Bradford, United Kingdom
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4.7
Excellent
312 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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The surveyor was friendly and helpful…
The surveyor was friendly and helpful and answered all our questions
August 3, 2026
Amazing service from start to finish
Amazing service from start to finish. Needed an urgent stairlift for my Dad. After calling for help on a Friday morning we had the lovely Siobhan out that same afternoon to discuss our options and measure up and she was so kind and helpful with my Mum, explaining everything. Gave us a very reasonable quote for a reconditioned stairlift which was fitted by a very helpful Alfie 4 days later. Thank you from one very grateful and relieved daughter, made a very stressful time a little bit easier.
July 31, 2026
Reply from My Mobility UK
Thank you so much for your wonderful review, Debbie. We're delighted that Siobhan was able to visit so quickly and provide your mum with the care and reassurance she needed during what sounds like a very stressful time. It's fantastic to hear Alfie completed the installation just four days later and that you were happy with the service throughout. We'll be sure to pass your kind comments on to both Siobhan and Alfie. Thank you for choosing My Mobility and for taking the time to recommend us.
Reply from My Mobility UK
Thank you for your lovely review. We're delighted to hear everything went smoothly and that your stairlift is working well. Thank you for choosing My Mobility and for taking the time to share your experience. We really appreciate it!
Ripped off on price. (£3800)They say they will buy back but offered £250 when asked just over 3 months later
We had a reconditioned stair lift fitted for a family member we had moved into our house on 24/4/2026 at a cost of £3,800. We had at least 2 callouts to fix it in the first week or so. Unfortunately, our family member had a major stroke on 25/5/2026, one month later and was taken into hospital. He passed away in the second week of July 2026 and along with all the other arrangements, we looked at getting the stair lift taken out. When it was fitted we were told "oh yes, they can buy it back if you don't need it, no problem". Eventually after my wife calling a few times and me calling once I spoke to one of their customer service people and asked him why they are so expensive against what they sell for second hand and was told rather sarcastically that it was because it had curved rails and it was bespoke to the shape of the stairs. Implying that he knows more about this sort of thing as he has been working in the trade fro 20 years. I have worked in various engineering jobs for the last 40 odd years and the rails are very similar to a system we fitted for other types of machinery at a site. I know what I'm talking about when it comes to engineering and fabrication. The stair lift runs on 2 rails that are a modular system and fix on adjustable posts bolted to the stairs. You can buy the sections in a number or shapes to fit most staircases. About 5 years ago We removed one very similar and refitted it in a friends new house for his Mum. Eventually my wife got a call from their installer who would be removing it and buying it back for .... £250!!! For a piece of equipment they sold us around 3.5 months ago that has had one months use (less breakdown time) for not far short of £4000. Look very carefully before buying from these people. There is currently one on sale online for £78 that looks identical except the curve is the opposite turn. They have ripped us off royally! Wouldn't ever buy from them again.
August 3, 2026
Unprompted review
Reply from My Mobility UK
Thank you for taking the time to share your feedback. Firstly, please accept our sincere condolences for your loss.
We're sorry to hear you were disappointed with your experience. The purchase price of a stairlift covers much more than the product itself and includes the home survey, bespoke design, installation, lead generation, overheads and associated business costs. In addition, when a stairlift is bought back it must be professionally removed, transported, inspected and refurbished before any components can be reused, all of which affects the buyback value.
We would welcome the opportunity to discuss your concerns further and review the matter with you. Please contact Joanne, Head of Customer Service, at your convenience, and I will be happy to speak with you personally and further discuss options.
Kind regards,
Joanne Brown
Head of Customer Service
Professional and polite.
The salesman visited our house and explained everything about the company and the relevant products available, even showing a few videos to make things clearer. He surveyed the staircase area and then showed quotes for three options we had selected.
All this was followed up by emailed and a polite telephone call. We took a few days to make a decision but when we did, the installation date offered was very acceptable and the installing engineer arrived, fitted the stairlift and after demos and trial runs, the whole project was finalised.
Excellence from start to finish (Plus a years guarantee!).
August 3, 2026
Reply from My Mobility UK
Thank you for your wonderful review, Alasdair. We're delighted to hear you found the whole process informative and straightforward, from the initial survey through to installation. It's great to know our team kept you informed every step of the way and that the installation met your expectations. Thank you for choosing My Mobility, and we wish you many years of safe and reliable use from your stairlift.
Friendly and easy to understand with no…
Friendly and easy to understand with no frills.
Iead us through a sensible route giving best results
And saving us a lot of money
Would recommend the honesty.
August 4, 2026
Reply from My Mobility UK
Thank you for your fantastic review. We're so pleased to hear you found our approach friendly, honest and easy to understand. Providing the most suitable solution at the best possible value is always our aim. Thank you for choosing My Mobility and for your recommendation.
We had a visit from steve today he was…
We had a visit from steve today he was very helpful , plesent and did his best to help. Service seems to be good. I would recommend and the price wasnt to bad.
August 3, 2026
Reply from My Mobility UK
Thank you for taking the time to leave us a review. We're delighted to hear Steve was helpful, pleasant and able to assist you with finding the right solution. It's great to know you were happy with both the service and the price. Thank you for choosing My Mobility.
My mobility team were very helpful and…polite
My mobility team were very helpful and super fast when I rang for advice and quote
Steve called 2days later and give us a choice of lift to suite our needs and offered us a very good deal and lift was fitted 5 days later.
The Engineer was ver polite and kept my home tidy and explained how to use chair lift . We were offered a pre used lift only 6 months old at a very good price ,I would highly recommend my Mobility Uk
July 25, 2026
Reply from My Mobility UK
Thank you for your wonderful review, Robert. We're pleased to hear our team were able to provide helpful advice, a prompt quotation and a fast installation. It's fantastic to know Steve and our engineer delivered the level of service we strive for and that you were pleased with your nearly new stairlift. Thank you for your recommendation and for choosing My Mobility.
Fantastic trustworthy company
Fantastic trustworthy company. Chris was fantastic both with product knowledge and kindness shown to my elderly Mom. Didn’t try and oversell me something I didn’t need but listened to my needs and provided a good price and being fitted within a week. Can’t recommend enough.
July 28, 2026
Reply from My Mobility UK
Thank you for your fantastic review, Ian. We're delighted to hear Chris provided knowledgeable, honest advice and took the time to understand your mum's needs. It's wonderful to know you were pleased with the service, value and quick installation. Thank you for your recommendation and for choosing My Mobility.
Had Steve Watson call this morning,
Had Steve Watson call this morning,
Very happy with the service with Steve.
He was very knowable and explained everything in great detail and my stairlift will be fitted tomorrow.
Many thanks Steve....
July 27, 2026
Reply from My Mobility UK
Thank you for your wonderful review, Diane. We're delighted to hear Steve provided such knowledgeable and friendly service and explained everything clearly. We'll be sure to pass on your kind comments to him. We hope your installation goes smoothly and that you enjoy your new stairlift.
Steve Watson was very informative
Steve Watson was very informative, extremely helpful, and understood what we needed.
July 25, 2026
Reply from My Mobility UK
Thank you for your 5-star review, Geoffrey. We're pleased to hear Steve was informative, helpful and took the time to understand your needs. We'll make sure your lovely feedback is shared with him.
Salesman was really nice and explained…
Salesman was really nice and explained the process and installer was very efficient
July 16, 2026
Reply from My Mobility UK
Thank you for your kind review, Claire. We're delighted to hear both our surveyor and installer provided you with a positive experience. We appreciate your feedback and thank you for choosing My Mobility Stairlifts.
Recommendation
July 24, 2026
Reply from My Mobility UK
Thank you for your 5-star review, David. We really appreciate your recommendation and are delighted you chose my mobility Stairlifts. Thank you for your support.
Work carried out on time quickly and…
Work carried out on time quickly and all left in working order
July 15, 2026
Reply from My Mobility UK
Thank you for taking the time to leave us a review, Mr Jarrett. We're pleased to hear the work was carried out on time, efficiently, and that everything was left in full working order. We appreciate your feedback and thank you for choosing My Mobility.
Steve was ok but I feel he didn’t…
Steve was ok but I feel he didn’t explain the stairlift just told us we could only have one type
July 20, 2026
Reply from My Mobility UK
Thank you for taking the time to leave us a review, Mrs Greenwood. We're pleased to hear Steve was able to assist you during his visit, although we're sorry you felt the stairlift options weren't explained as fully as they could have been. In some cases, the layout of the staircase means there is only one suitable stairlift option, but we appreciate your feedback and will share your comments with Steve. Thank you for choosing My Mobility.
Gentleman was very polite explaining…
Gentleman was very polite explaining everything to us didn't push for the sale and looking forward to Wednesday having my much needed stair lift fitted
July 19, 2026
Reply from My Mobility UK
Thank you for your lovely review, Fran. We're pleased to hear our surveyor took the time to explain everything without any pressure. We hope your installation goes well and that your new stairlift makes a real difference to your daily life.
Apalling customer service and faulty…
Apalling customer service and faulty items.
Within 9 months of purchase the chair lift has broken down twice, customer service don't bother calling back and its now stuck in the middle of the stairs and nobody is able to utilise the stairs fully. Surely disability comes first, and should the be too priority if there is a breakdown. It's been 2 days since its been reported and we're still waiting for a call back.
July 17, 2026
Unprompted review
Reply from My Mobility UK
Thank you for taking the time to leave your feedback. We are very sorry to read about your experience and appreciate how frustrating it must be to have your stairlift out of service, particularly when it is relied upon every day.
This is certainly not the level of service we aim to provide, and we sincerely apologise if you have experienced delays in communication.
We would like the opportunity to investigate what has happened and ensure the matter is resolved as quickly as possible. As we are unable to identify your details from your review, please could you email office@mymobilityuk.co.uk for my attention, quoting your name and address, so that I can personally investigate this as a priority.
We value all of our customers and take all feedback seriously. We hope to have the opportunity to resolve your concerns and restore your confidence in our service.
Kind regards,
Jo Brown
Head of Customer Service
Up and Down
The initial visit and sales pitch
The swift installation within a week
The price for a stairlift which was made for someone who didn’t use it which suited our needs.
The Stennah chair which is a Which top recommendation
The fitter who completed the task was helpful and patient
July 15, 2026
Reply from My Mobility UK
Thank you for your fantastic review, Trevor. We're delighted you were pleased with the whole process, from the initial survey through to the swift installation. It's great to hear our reconditioned Stannah stairlift was the right solution for your needs, and we'll be sure to pass your kind comments on to the installer.
Very pleased with Steve Watson who came…
Very pleased with Steve Watson who came today to explain and price a stair lift. Very courteous and knowledgeable.he fully explained what would and wouldn’t suit our needs.
Excellent service so far 🤞
July 8, 2026
Reply from My Mobility UK
Thank you for your wonderful review, Kenice. We're delighted Steve was able to provide clear, honest advice and help you choose the most suitable stairlift. Thank you for your kind words, and we look forward to completing your installation.
Good salesman
Very good visit from your representative Keith who gave us a comprehensive, detailed run down of all the aspects to the purchase of a stairlift. So good that we have bought one.
July 8, 2026
Reply from My Mobility UK
Thank you for your excellent review, Michael. We're so pleased Keith provided all the information you needed and made the process easy to understand. Thank you for choosing Affordable Stairlifts—we're sure you'll be delighted with your new stairlift.
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