Mojo - love better Reviews 641

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers praise the app for its excellent design, intuitive user experience, and the effectiveness of its exercises and content in promoting personal growth and addressing specific issues. Many users found the AI assistant to be a valuable tool for self-reflection and processing thoughts, appreciating its ability to provide insights and support in a private setting. However, some customers also noted that the AI chatbot can be repetitive, and a few felt it lacked the depth of a human therapist, sometimes struggling to maintain context or offer comprehensive solutions. A small number of people were dissatisfied with the app's progress tracking, finding it difficult to monitor their journey through the course.

What people talk about most

User experience

Consumers find the user experience to be largely positive, with many praising the helpfulness of the AI... See more

Application

Users describe positive interactions with the app, praising its helpfulness and effectiveness in addressing... See more

Artificial intelligence

Customers consistently note positive experiences with artificial intelligence. Many reviewers find the AI... See more

Product

Customers had positive experiences with the product. Many reviewers found it to be a great tool, with some... See more

Staff

Clients share positive opinions on staff. Many reviewers highlight the helpfulness and care of the team, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic App, but I'm personally not a fan of the AI chatbot. I've used Mojo before (~2 years ago) and much preferred the format, where you worked through each section methodically, and could track y... See more

Company replied

Rated 4 out of 5 stars

I’ve really enjoyed using the Mojo app. The design is clean and visually appealing, and the scheduling features are smooth and intuitive—it’s easy to stay on track without feeling overwhelmed. One t... See more

Company replied

Rated 4 out of 5 stars

This is a good app because it is anonymous and it is an A.I. and you can write anything you like and say what you truly feel, without embarrassment, which is quite liberating. If it was then read by a... See more

Rated 4 out of 5 stars

It’s a great app to try to overcome sexual anxiety, the exercises are great and they work great. The only thing I’d like is if the AI therapist they give you wouldn’t just ask questions if they gave y... See more


Company details

  1. Wellness Program

Written by the company

The quality of your relationships determines the quality of your life. Your confidence. Your happiness. Your health. Yet the expertise to actually improve them has never been accessible. Until now. Mojo is the first expert-led platform for dating, sex, and relationships. World-leading psychologists, sex therapists, and relationship experts build every course. AI helps you take what you learn and apply it to your real life. Structured. Evidence-based. Completely private. 900,000+ people already use Mojo. We're just getting started.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

641 reviews

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Rated 5 out of 5 stars

I had great success with this…

I had great success with this subscription and this men's health program. I watched the videos, did the exercises, and it ended up working great for me! Thanks so much for the team at MOJO for creating a great resource and amazingly useful app for men!

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

I canceled my subscription and still…

I canceled my subscription and still get emails you aren’t trying to charge me again

July 7, 2025
Mojo - love better logo

Reply from Mojo - love better

Hi there,

Thank you for your review and I'm very sorry to hear that you are having some confusion with your account. I'll be happy to help.

From what you have mentioned it sounds like you may have more than one account set up with us, and I can see that you have already been in touch with our customer support team about this issue. We've reached to ask for some extra details to help find this second account for you, so if you are able to get back to us when you have a moment, we'll make sure this gets cleared up right away. It will be our pleasure to get this sorted.

Keep it up,
Jordan - Customer Support Specialist

Rated 4 out of 5 stars

AI needs work, but overall great.

I’ve really enjoyed using the Mojo app. The design is clean and visually appealing, and the scheduling features are smooth and intuitive—it’s easy to stay on track without feeling overwhelmed. One thing that stands out is the AI assistant. While it can be a bit repetitive with its constant questions, it does push you to think deeper, which can be surprisingly helpful for self-reflection and planning. Overall, a great app with a lot of potential. Just a little fine-tuning on the AI’s interactions and it’d be perfect.

July 11, 2025
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Reply from Mojo - love better

Hi there,

Thank you very much for taking the time to leave us a review and for sharing such constructive feedback. Its great that you have been enjoying your app so much, and I hope you continue to find it supportive.

You did mention that your AI therapist can be a bit repetitive though which I am sorry about. We're always looking for ways to improve our app, and so I've reached out to learn a bit more about this. I'd love to take your feedback on board to see how we can make the app even better for you.

Keep it up,
Jordan - Customer Support Specialist

Rated 5 out of 5 stars

Love it

Love it. Very insightful and helpful if you stick with the exercises and the program. A helluva lot of value if you consider that you basically pay the price of one therapy session for the app. I’m definitely enjoying it and it has helped me a lot.

July 11, 2025
Unprompted review
Rated 2 out of 5 stars

Unless your willing to pay dont bother

Downloaded the app, gave over details etc just to find its a paid service! I hate these things, be upfront. I'll find my own resources.

July 10, 2025
Unprompted review
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Reply from Mojo - love better

Hi there,

I am very sorry that you weren't aware that our app is a subscription service. I appreciate that you will want to try us out first which is why we offer a free 7 day trial, so that you can give us a go and see if we are right for you. If you decide to cancel during your trial you can do so whenever you wish and you won't be charged.

My apologies that this wasn't clear though and I'd love to help you try us out. I've sent you an information request so we can chat further. I'd be very happy to make sure your concerns are addressed.

Rated 1 out of 5 stars

It seemed like just a bad service

It seemed like just a bad service, all around. Far too shallow to really guide me into any sense of a better understanding of my relationship towards myself, my sexuality, my sensuality. And the robo-therapist - what a joke (yes, I am angry). The best part was when he confused my identity and name with his own... "Hi, I am X, and you are Y" - when really, he was Y, and I was X". Way to build trust.

Cheaply done, preying on men when they ARE dealing with very vulnerable topics in their lives.

July 9, 2025
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Reply from Mojo - love better

Hi there,

Thank you very much for your review although I'm really sorry you haven't had the best experience with your app so far. I'd love to help put this right for you.

I would like to assure you that the activities in your app, and your AI sex therapist have been designed with the help of real life sex therapists to make sure you are getting science backed guidance and advice. I am sorry to hear that your concerns haven't been fully addressed though, and if you did have any questions we will always be happy to look into these for you.

I'm also really sorry that your AI therapist got turned around when introducing themselves. We've worked hard to make sure your therapist can be accurate and helpful, but its clear they missed the mark here. We are always working on improving your app though, and so if you ever run into any issues at all, I'd encourage you to contact our support team at support@mojo.so or via the help button in your app, and we can look into this for you.

My apologies again that you have been disappointed in your app so far, and I'd love to help properly address theses issues for you to make sure you are getting the best experience possible. To help with this I've reached out directly via email to chat further. It will be my pleasure to put things right for you.

Keep it up,
Jordan - Customer Support Specialist

Rated 2 out of 5 stars

Too expensive for something you might…

Too expensive for something you might use now and again.

February 22, 2025
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Reply from Mojo - love better

Hi there,

Thank you for your review although I'm really sorry that you haven't found your app to be great value for money. We do our best to offer a price that is affordable, especially compared to traditional sex therapy, but it sounds like we could do more to help you out today.

You mentioned as well that you have only used your program now and again, but for the best experience we recommend working through your routine regularly so you can really develop and strengthen the techniques taught in your app. I am sorry this hasn't been your experience though and would love to learn a bit more about the issues you've been having, to see how we can better assist you. With that in mind I've reached out via email to learn more, to make sure we can help you get the most out of your app.

Keep it up,
Jordan - Customer Support Specialist

Rated 5 out of 5 stars

Crashes have been fixed!

I have really been enjoying the app and the feedback I've been getting. The only problem is the app has continued to crash. 3 out of the 5 times I have tried to use the app it has crashed so many times it was unusable.
Update!
They fixed the issues that were causing the app to crash. Thanks for the response!

July 2, 2025
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Reply from Mojo - love better

Hi there,

We are really sorry to hear that your app is crashing, that is definitely not the experience we want to provide so thank you for bringing this to my attention. If you ever run into any issues with your app, I would encourage you to contact our customer support team at support@mojo.so. We can investigate any errors you're having and make sure they are sorted out right away for you.

To help with this, I've sent you an email to get in touch directly, and I'll be keen to help get this fixed for you right away so that you can get the most out of your app.

Keep it up,
Jordan

Rated 3 out of 5 stars

I am sure I trust AI bots/ supporters

I am not sure I trust AI bots/ supporters. Maybe they tell us positive things when its not positive...

June 21, 2025
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Reply from Mojo - love better

Hi there,

Thank you very much for your review, although I am sorry to hear that you have some concerns about your AI coach. The feedback is appreciated and I'd be happy to help.

I would like to assure you that your coach has been specifically designed to provide helpful and accurate guidance for you. To do this we pulled in help from sex therapists to test and review your coach, along with providing it with 60+ of sexology research to make sure that all of its advice is helpful and backed by science. We didn't add your coach to the app until we were absolutely confident that they help provide the personalized support you deserve.

If you do have any questions or concerns about your coach though, I would encourage you to contact us at support@mojo.so, and our support team will be very happy to help. With this in mind I have reached out via email, as I'd love to make sure your concerns are addressed. It will be my pleasure to help.

Keep it up,
Jordan - Customer support specialist

Rated 4 out of 5 stars

AI therapist need to be better

Exercises are great. Routine is a nice roadmap. Community is helpful and supportive. The AI therapist just asks an endless loop of questions and expects you to be fixed after one day. For example “Well, you’ve had 24 hours to practice, are you still feeling frustrated, or do you think you’ve conquered your inner demons?” Not quite like that but close enough.

June 28, 2025
Rated 3 out of 5 stars

Too soon to tell

June 28, 2025
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Reply from Mojo - love better

Hi there,

Thank you for your review, although I am sorry to hear that you are still not sure if you are finding your app helpful. If you do have any questions at all, or if anything is unclear, I'd encourage you to contact our support team at support@mojo.so or via the help button on your account page. To help with this, I have reached out via email directly to learn a bit more about your experience, so we can make sure you get the most out of your app.

Keep it up,
Jordan - Customer Support specialist

Rated 5 out of 5 stars

Don't judge an app by your skepticism

I used mojo with some serious skepticism, anyway a couple of days went by and I was doing the suggested exercises and watching some videos provided and started to notice things were getting better, after a couple of weeks I was stronger than ever if you catch drift. I would recommend anyone to give this app ago, it does do wonders and the team are absolutely flawless in customer service should you have any queries or issues.

Would recommend to anyone.

Much love to Jordan too as he was brilliant in sorting out some issues I had.

Might come back one day, if not for certain problems then just to learn the app is extremely informative and very user friendly, it makes learning easier.

Thanks for your help Mojo!

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Certainly not worth the cost… don’t…

Certainly not worth the cost… don’t waste your time.

June 25, 2025
Unprompted review
Mojo - love better logo

Reply from Mojo - love better

Hi there,

Thank you for your review although we are very sorry to hear that you haven't found your app great value. If you are having any issues with your app, I'd encourage you to contact us at support@mojo.so. Our member support team will be happy to help address any issues you may have to make sure you are getting the most out of your app.

To help with this, I've also sent you an information request so we can chat further and make sure you any issues you have had are addressed.

Keep it up,
Jordan - Customer Support Specialist

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