My Mortgage Finder Reviews 

683
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated advisors for providing friendly support and keeping them fully informed throughout the entire mortgage process from start to finish. People deeply appreciate the prompt and reliable responses to emails and phone calls, which makes overall communication exceptionally smooth and efficient. However, some customers also noted significant issues with slow communication, unreturned calls, and feeling left to constantly chase updates themselves. Additionally, a small group of reviewers expressed frustration regarding unexpected service disruptions and difficulties in securing refunds.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful, polite,... See more

Response time

Reviewers mention positive feedback about response time, highlighting rapid turn-around times, prompt replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a re-mortgage as our current mortgage had reached its maturity date. We were lucky to find, Jack, Michala and Andrew from My Mortgage Finder. They took a lot of the stress away... See more

Rated 5 out of 5 stars

As older mortgage seekers we didn't really expect any positive help but as soon as we made contact with My mortgage finder everything was brilliant. Put in touch with an agent, Greg, who handled our s... See more

Rated 5 out of 5 stars

Absolutely amazing! Derek and Laila were incredible throughout the whole process. We needed some last minute changes and they were at the end of the phone or email at all times! I can’t reco... See more

Rated 5 out of 5 stars

I’m just really grateful for all the help they gave us considering our circumstances. We’d like to thank Connor, Philippa, Ben, Rebecca, Isabelle, Laila, Scott and Martin and the reception line staff... See more


Company details

  1. Mortgage Broker

Written by the company

This business is permanently closed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

683 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(683)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible support from Connor and Philippa

We cannot thank Connor and Philippa enough for the incredible support they gave us throughout our mortgage application.

Both Connor and Philippa were fantastic at explaining everything clearly and always took the time to answer our questions, no matter how many we had. They guided us through every stage of the process with patience, reassurance and real professionalism.

Philippa was brilliant at keeping everything progressing smoothly behind the scenes and making sure we were kept updated, and they were always available to talk things through and help us understand the bigger picture. Together they made what could have been a very stressful process feel much more manageable.

This was a really important step for us and we genuinely didn’t expect to be able to buy again so soon. Thanks to their persistence and expertise we now have our mortgage offer and we couldn’t be happier.

We would absolutely recommend Connor, Philippa and My Mortgage Finder to anyone looking for a mortgage broker who genuinely cares about their clients, and we wouldn’t hesitate to work with them again in the future.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Was given my mortgage finder information from my existing mortgage company as my deal was running out . Husband normally deals with this but unable to now.
Was given all information I needed with no pressure to go with this particular company.
Jack and Kelvin were very patient with my lack of knowledge with technology 🥴.
Helped me with everything I had to send and were always pleasant and polite with me . I now know that when my deal runs out I just need to call and all will be sorted . Thanks for making this an easy experience.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Thank you to Conor, Kyle and Rebecca for arranging my mortgage and looking after me from start to finish!
Really helpful and felt like they were going the extra mile for you
Happily completed today into my forever home
Thank
You all

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

My Mortgage Finder were excellent

My Mortgage Finder were excellent, Ellie, Brooke and Meg were very knowledgeable and professional, I was kept informed all the way through the process and they made what could have been a very stressful time easy. I would highly recommend!

March 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Our since thanks to Michala,Kerry, Jack and Kelvin

Our since thanks to Michala,Kerry, Jack and Kelvin in getting our mortgage across the line. It was not the easiest of application but their constant assistance and expertise was value for money and and i look forward to working with them on the next project. Well done to you all.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

From the beginning My mortgage finder…

From the beginning My mortgage finder were great!
Jonathan was exceptional at customer care to guiding us to what we could possibly afford!
Connor has been fantastic at helping us with what to expect and how the process works
Faye has been wonderfully helpful throughout the process
Thank you again

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Great service from start to finish, professional, friendly, talked you through the process step by step, call times booked in and kept to, the end result I got my mortgage in 3 days. At a pivotal time in my life and being anxious about starting again and understanding the terminology and what to do next the team gave
me 100% support and confidence in achieving the end result. Would highly recommend using this service the team Jack, Kelvin, Michala and Kerry were amazing.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Brooke and Ellie

My Mortgage Finder were incredibly helpful and supportive throughout the whole process, taking the time to explain everything clearly so we always felt confident about each step.

They were also very efficient and worked quickly to get our mortgage sorted, which made the process much less stressful for us. Communication was great and they were always happy to answer any questions we had via email or over the phone.

We’re really grateful for their support and would highly recommend them to anyone looking for a reliable and knowledgeable mortgage broker.

March 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Faye and Connor

Faye and Connor have been absolutely amazing from start to finish! They’ve achieved what I thought was impossible - communication was brilliant, nothing was too much trouble and they made a difficult process much easier! Thank you both - you have really changed my life and made me much poorer lol 😂

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

What a year

I have worked with Jack Biscombe for just over a year now at first it would seem almost impossible to get a remortgage on my own due to various reasons after initially saying no now 16 months later I now have a remortgage in my name only ,Jack also helped me learn how to budget and go through my credit file with a fine tooth comb over this period what a learning curve ! Then I was passed over to the team Michala , Kelvin and Kerry going through small but important details like insurance and solicitors. Finally thank you all so much I must have annoyed you at times but finally can love MY home again x such a great company lovely people and great values for💞

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I want to give a big thank you to My…

I want to give a big thank you to My Mortgage Finder for all of their hard work and support throughout this process. Michaela, Kerry and Jack have been superb throughout, they made sure to keep me informed and helped me with any concerns or worries I had. I can now breathe easy knowing that this has all been settled. I would highly recommend their services.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Greg,Ben & Ellie have been amazing from…

Greg,Ben & Ellie have been amazing from start to finish, Ellie you have been beyond amazing and we are so thankful to you for getting our mortgage offer. It’s been a long time coming but we got there in the end.
Thank you all so much 😊

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Really good service and really helpful.

Really good service and really helpful.
Hayley and Brooke were helpful in the beginning .
A special mention for Ellie Watson who was there every step of the way during a really drawn out completion.
The only negative I would mention is the choice of preferred legal representation.
Graphene Legal were woeful..

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Finally happening

Huge thanks to George and Laila at My Mortgage Finder! They turned what could have been a very stressful process into a smooth and easy journey. Their communication was top-notch, and they were always there to answer my (many) questions. If you’re looking for a team that actually cares, look no further!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

It has been a long journey

It has been a long journey, but I am so grateful to My Mortgage Finder for their outstanding support throughout the process. Derek, in particular, has been absolutely wonderful. His dedication, patience, and genuine care made a huge difference during what could have been a very stressful time.

Thanks to his hard work and commitment, we managed to complete before the deadline, which was incredibly important. The solicitors allocated to me were also excellent, their communication was clear, responsive, and they worked efficiently to meet tight deadlines.

I truly appreciate the professionalism and support I received and would highly recommend My Mortgage Finder, especially Derek, to anyone looking for a reliable and committed mortgage broker.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

The guys at My Mortgage Finnder ✅

The guys at My Mortgage Finder go above and beyond to help secure you the best product to suit your needs. I have delt with them on a number of occasions now and the standard of service is always the same, friendly, helpful and alway reliable.
Would certainly recommend to anyone needing their help.

February 18, 2026
Unprompted review

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