Jermarius was awesome! He was very professional and rectified the situation in a timely manner! The house is cooling down as we speak!
Company replied
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We bring together world-class technology and local expertise to make it simple and convenient for investors to find, finance, insure, lease, manage, and sell single-family rental properties, and for residents to find great homes to rent in more than 25 markets across the country. If you require immediate support, please don't hesitate to contact us at reviewmynd@mynd.co, and our Experience Team will reach out to you.
Telegraph Avenue 1611, 94612, Oakland, United States
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Replied to 35% of negative reviews
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Very professional and friendly. Very knowledgeable technician
The worst experience I have ever had with a rental property. I have been dealing with a serious roach infestation, and despite repeatedly contacting management, the problem has NOT been solved.
They keep sending pest control, but they simply spray and leave, and the roaches keep coming back. At this point, it feels like they are treating the symptoms instead of actually addressing the source of the infestation.
What is even more frustrating is the way management handles complaints. When I call for help, they do not seem to take the situation seriously, and there is very little effort to actually find a solution. I should not have to keep calling and explaining the same problem over and over while continuing to live with roaches in my home.
This is completely unacceptable, especially when you are paying rent and expecting a clean, safe, and livable home. Sending pest control repeatedly without fixing the underlying problem is NOT a solution.
I would not recommend renting from this company. If you are considering renting from them, think twice and ask very specific questions about pest problems and how they handle infestations before signing a lease.
Rebecca was absolutely amazing.!! Very friendly and helpful
Technician was very detailed and explained what was going on. Thank you
Calvin C. was our representative today to fix our dryer from making this awful noise. Thank goodness he found it was just a wire and not something causing more damage. The repair has been completed and I am grateful for his work and efficiency!
I am upfront unbias. this is an issue with my rental at north Vancouver area in Washington State. last tenant moved out on May 7, 2026 then Vancouver regional Mynd handle the turnover. After their maintenance team inspected the property, it required a list of repair and I agreed to pay the contribution fund. Then they listed the property on July without upload the photos for the finished job. After I told I will cancel the contract with them they then released the photo today 8/10/2026.
Based on the photos show online there were unfinished work on the wall and dirty carpet supposed to be replaced for. They not submitted any unfinished work. I told them they need to send someone there to retake photos to prove that they did all the repair.
Three months lapsed my house finally has a decent photos online for viewing. Still Vacant....
I strongly advise everyone to stay completely away from MYND. This has been one of the most frustrating companies I have ever dealt with.
Here is what you can expect if you work with them:
Unreliable & Unprofessional: They constantly reschedule service appointments or simply fail to show up at the scheduled time.
Unresolved Issues: Problems and maintenance issues are never properly fixed, leaving you stranded.
Greedy & Overpriced: Expenses are ridiculously high, and they continuously attempt to tack on additional charges and extra fees.
Zero Accountability: There is no responsible person to talk to, and it is virtually impossible to reach anyone who can actually help or take responsibility.
Save yourself the headache, money, and time—do business elsewhere!
I am currently using them as a property manager. I have not been a fan since we started the relationship. It was a delay in getting the initial inspection completed. Once that was resolved, getting a tenant in moved fairly quickly.
Now, I see that I am being charged multiple fees and I cannot understand the invoices or why it looks like they are charging me the same fees multiple times. I do not believe I have been paid correctly since the first month and getting a supervisor on the phone is very difficult. I do not recommend them.
They neglected to fix our A/C and think that having to live in a house that gets no cooler than 88 degrees in the middle of an Oklahoma summer isn't an issue. Our current lease was SOLD to them. Since then it's been 100% a SLUMLORD experience. I'd give them 0 stars if I could. Paying $1750 and not even having A/C
I have been without air for 3 days now. Everything is AI they only give you scheduled appointments Monday through Friday from 8-4. On Friday the first appt is Tuesday. Seriously I’ll have no air for 5 days at that point. Im already on my 3rd. Day. Not to mention I have 2 dogs that they charge extra for that I have to keep in a room with the fan on high so they don’t overheat due to bronchiolar issues. I’m not able to contact anyone. It just says to call back during the next business day. It’s currently 87° in my home and it’s only 7am. I live in Florida and it’s August.. now I have to take a day off of work on Tuesday for someone to come between the hours of 1 to 4 PM. Praying they come because I cannot contact the company because they also have a machine that you can’t leave a message on. This company should do better. I’m gonna research who actually owns the home and let them know how this is being managed.
⭐⭐⭐⭐⭐
Great experience! He arrived on time, was professional, friendly, and quickly diagnosed and fixed our fridge. He explained everything clearly and made sure everything was working before he left. Really appreciated the excellent service and would definitely recommend him. Thanks again!
Rebecca is amazing, she explained everything throughly.
Very knowledgeable and knew was he was doing great customer service. Second time he serviced us always great to have him back
I had Thomas who was originally from Indianapolis covering here in Ohio come to fix my outlet issue. He was very kind and fixed the problem in less than 20 minutes. He was great! I really appreciate his help and time.
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