To whom it may concern
To whom it may concern. First off I’d like to express my disgust and utmost dissatisfaction with the services that this company provides. They unexpectedly closed my account while I was out shopping for groceries and claimed that they had reason to believe that a fraudulent transaction occurred. They supposedly sent my incoming unemployment benefit check back to the department of labor and sent the remaining balance to my home address. Even after I carefully examined my bank statement and assured them that I was responsible for every single transaction, the representative still insisted and told me that account closures are irreversible. This incident happened almost 3 weeks ago and I just received a confirmation that the check was mailed out today. She informed me that I needed to request a new debit card from the department of labor (a process that could take up to two weeks if your lucky enough to get through). They “play” with the needy and most vulnerable population. In my opinion that’s no different from a caretaker who spits in the face of an elderly patient or a child care provider who secretly abuses the children in their care. They disabled my account for absolutely no good reason other than to boost their own ego or to satisfy some quota or in an attempt to steal or keep my earned benefits. They claim that their biggest concern is the customer’s privacy and security yet they go though grave lengths to make things as difficult as possible. A simple phone call or email advising a customer about a potential security concern and the option to retrieve their much needed funds or a new debit card at a local office would’ve been sufficient. Instead they choose to tease, manipulate and belittle people in need to make themselves feel and look “better” or in retaliation because someone above them does the same thing to them. It’s ok, I’ll go hungry for another day. I understand how this works. As sure as I am that this message will somehow magically make its way through the airwaves and to its intended recipient, I know someone above us is watching and will make certain that I eat. Next time, I’ll be sure to use a personal banking account.