myOZeshop Reviews 

651
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thank you. To the 2 lady staff & gentleman. Who helped when my sear meat saw was supposed to be missing I greatly appreciate your help. Toll delivery company are sooooo slow it finally arrived toda... See more

Rated 5 out of 5 stars

They were absolutely legends!!! My equipment came with a problem with the plugs, and they solved it in no time, hiring a local electrician to do the job as fast as possible. It's super easy!! Besid... See more

Rated 4 out of 5 stars

Ordering was easy. Delivery within a week, but expensive. Wiring on pump controller was incorrect, but a phone call to the vendor quickly sorted that, as they knew of the error. 10/10 for customer se... See more

Rated 5 out of 5 stars

Delivered this week. approximately 4 business days, (good) and after install the pump is performing perfectly and very quiet compared to my bigger brand name pumps that I also have on tanks. Price was... See more

Company details

  1. Shopping & Fashion

About myOZeshop

Information provided by various external sources

Australian online supplier of Commercial Kitchen Equipment and Industrial Equipment. Australian owned and operated, specialising in great quality products at unbeatable value for money. Our Commercial Kitchen range covers Deep Fryers, Spiral & Planetary Mixers, Meat Grinders, Sausage Stuffers, Contact Grills and more. Our Industrial Equipment range covers rainwater tank pumps, submersible water pumps, diesel transfer equipment, portable diesel and petrol tanks, acreage care and more.

You should expect a lot when you deal with Myozeshop:

  • Quality products
  • Great prices
  • Fast and reliable shipping – Same Day Shipping
  • Quality packaging
  • Great communication
  • Excellent customer service
  • Hassle free returns
  • Flexible payment options


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

651 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(651)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 3 out of 5 stars

Just 1 thing

Only problem was that I didn’t know that I had to unload the 160kg machine off the truck myself.

September 14, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Sear mincer

Great service and delivery time excellent, we have just used our Sear mincer and it has exceeded are expectations, we expect to get a lot of mincing done with this unit.
Great machine.

September 7, 2020
Unprompted review
Rated 1 out of 5 stars

Brought a product that was faulty paint…

Brought a product that was faulty paint keeps chipping into the mixing bowl. When asking ozshop to replace it with ourwarranty. We got a rude reply saying that they have never had a problem with any of there products before and made it difficult to communicate with. I advise you if you're an Australian ozshop is a rip off poor service and then are rude and hard to deal with when you need actual customer service

September 4, 2020
Unprompted review
myOZeshop logo

Reply from myOZeshop

Hi Sharleen

I am sorry you feel this way, being rude is never our intention. Having reviewed the communication I can also see the agent left their personal mobile for you to call if you wished to discuss. Please take this option if you wish to discuss further.

kind regards
Nat
myOZeshop

Advertisement
Rated 5 out of 5 stars

myOZeshop were fantastic to deal with!

myOZeshop were fantastic to deal with. I bought a bore pump and had a few questions on the product and how i could get it to work how i wanted it to and they were responded to very quickly and during a weekend. They provided really useful advice and the products i bought were delivered very quickly and i am very happy with the service and the products!

August 27, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Misleading shipping Ads and not being responsible to cover my lost parcel

They have misleading information regards to their guaranteed shipping method; they lost my parcel and not being responsible to take actions to cover my loss.

I paid $1200 for a food mixer, MyOZeshop claimed they will ship all parcels with AU Post or TOLL to Sydney Metro area UPTO 3-4 days on their website but instead they shipped my parcel with Allied Express, a horrible company weighted only 1.5/5 on Google, and what happened after 2 weeks was they lost my parcel, and when we asked MyOZeshop if they can resend another one to us as we cannot wait any more even we are willing to pay for the resend and return postage to MyOZeshop if Allied Express found our parcel. They refused and not guaranteeing us when we’ll receive the one we bought 2 weeks ago.

At this time, our parcel is still not delivered, based on follow up calls to Allied Express and MyOZeshop, my parcel is still lost, and both companies are not standing up to take actions and guarantee me when my parcel will be delivered and how my loss will be covered.

August 20, 2020
Unprompted review
myOZeshop logo

Reply from myOZeshop

Hi Pei-Ying

I am sorry there has been a delay in delivering your order. Allied are investigating and we have provided them a full description of the item, the packaging and provided CCTV footage if the item being despatched to their truck on Aug 12.
It's now Friday 1.30pm and they advised just now that they are undertaking full depot searches and will have a result no later than 48hrs (Tuesday afternoon).

I understand you want your item that you paid for, please understand that we cannot personally deliver all orders and we rely on carriers. This part of the process is out of our control and we have taken full responsibility for it, by repeatedly calling the carrier and ensuring that this gets prioritised. It is also extremely busy at the moment with Covid driving more online sales, and therefore more deliveries.

I have diarised to call Allied again on Monday for an update. I really am sorry your item is late, but we will get it to you as soon as possible.

All the best, Charlie
myOZeshop

Advertisement
Rated 5 out of 5 stars

I am from Brisbane and my water tank…

I am from Brisbane and my water tank pump gave up the ghost and leaked everywhere. The quote to fix it was around $195 a new one was about $530.
I found "myOZshop" had one with my specifications for $229 (including free freight) I telephoned and I was told someone would phone me and when they did I asked about a few more specs, so I then was told if I got my order in before 12pm it would get dispatched this day. I completed the order (this was Monday) and I received it on Friday morning and installed it and had it operating by after lunch...... THAT IS SERVICE.

August 18, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look