Dr. Younus Saleem was incredibly thorough with my ADHD assessment, guiding me through the process whilst being very patient and understanding. His secretary, Enaz Khattal, was also very prompt w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Adam Fletcher made the process smooth and stress free. Adam Fletcher made me feel comfortable from the very beginning and that’s extremely important to me. If I don’t feel at ease, I find it ha... See more
Company replied
This was my second 6 month review with my pace and it was great. My doctor was thorough asking me about my last 6 months , how things were good or bad anything we need to discuss or change etc. my sha... See more
Company replied
Only done the diagnostic part and just booked for the treatment consultation, but so far it's been great. Got an appointment like 4 days in advance & just had to pay and fill out some written questi... See more
Company replied
Company details
About MyPace
Written by the company
Helpful Links
Our website ADHD Meet the team FAQs Contact us
Welcome to our profile page
Our mission is to connect you with online specialists, wherever you are, whenever you need it
We aim to empower you to navigate your mental health journey at their your pace, fostering confidence and preserving dignity along the way.
Our team is dedicated to making a positive difference in the lives of those seeking assistance, and we would be privileged to accompany you on your healthcare journey.
We would love to hear from you so that we may understand how our patients are feeling about our service.
We aim to respond to all reviews as soon as possible!
Warm Regards,
MyPace Support Team
Contact info
United Kingdom
- 01332416486
- support@mypaceuk.com
- mypaceuk.com
4.6
Excellent
184 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very straight forward process start to…
Very straight forward process start to finish.
March 22, 2025
Reply from MyPace
Thank you for your review. We’re so pleased to hear you found the process straightforward from start to finish. Your feedback is really appreciated.
Rosie
Reply from MyPace
Thank you for the lovely feedback!
Belle
Relieved and Relaxed
It can be intimidating to start a process when you don't have a clear expectation of how the process works. MyPace made it easy, gave clear updates for next steps and constant reminders to setup expectations. Dr Sanju George was empathetic to my case and listened very calmly. It is a relief to get my diagnosis.
February 28, 2025
Reply from MyPace
Thank you so much for your kind words. We're really glad to hear that you felt supported throughout the process and that Dr Sanju George was able to provide a calm and empathetic experience. Wishing you all the best on the next steps of your journey!
Belle
Quick and professional
Thanks Adam Fletcher for guiding me through my diagnosis. Review is only based on booking and diagnosis. Everything’s been quick and professional so far.
March 9, 2025
Reply from MyPace
Thank you for your review!
We’re so pleased to hear you found the process straightforward and professional. Your feedback is really appreciated.
Best wishes
MyPace Support
I find MyPace great to work with as you…
I find MyPace great to work with as you are essentially paying for the parts that you will use. They are responsive, helpful and quite quick in their responses. Also their availability is good and even early/late and in the weekends. One thing I do have to mention, and this is more the NHS's fault than MyPace (as they do warn you for this) is that my GP practice per default just denied the share care as soon as the first letter was sent to the GP.
The GP called me and told me this was because of the "NHS's red tape". Which is unbelievable for an organisation that's already struggling. However, when that happened I could continue with my MyPace medication and fast-track my ADHD diagnosis through the NHS, so there's that.
March 7, 2025
Unprompted review
Reply from MyPace
Thank you so much for your kind and thoughtful review.
We're really glad to hear that you've found our service responsive, flexible, and helpful, and that our appointment availability has worked well for you. We know how important it is to have options that fit around your schedule, so it’s great to hear that this has made a positive difference.
We also appreciate you highlighting the challenges with Shared Care. You're absolutely right; while we do our best to support the process, the final decision rests with each individual GP practice, and unfortunately, some are restricted by NHS protocols or local policies. We understand how frustrating this can be, especially when you're simply trying to continue the care that works for you.
We’re pleased that despite the setback, you’ve been able to continue treatment with us and that your NHS ADHD diagnosis is now moving forward.
Thank you again for sharing your experience, both the positives and the challenges. It’s feedback like yours that helps others navigate the process and helps us continue to improve.
Belle
Great staff and customer service
February 13, 2025
Reply from MyPace
Thank you for your wonderful feedback! We're glad to hear you had a positive experience with our staff and customer service.
Belle
Reply from MyPace
Thank you for your feedback, and I’m really sorry to hear that you’ve had trouble getting in touch , we understand how frustrating that can be.
While our phone lines are limited due to the nature of the service, our team is actively responding to calls, emails and support requests within the advised timeframes.
We do advise of our telephone lines being open between 09:00-12:00, then 13:00-15:00 Monday-Friday. Whilst our phone lines can receive high volumes of calls between certain times in the day, if you leave a voicemail the team will be able to respond to your query within 1 working day. If you would like to email us instead, we will aim to respond within 1-2 working days and we request patients please do allow the full timeframe for a response, and rest assured your messages will be picked up as soon as possible.
We’re always looking for ways to improve communication, and your feedback is appreciated. If there’s something still outstanding or urgent, please feel free to follow up via email so we can assist you as quickly as possible.
Belle
Straightforward and Professional
Was recommended MyPace for my ADHD assessment for a really well priced assessment without breaking the bank.
Pre-Assesment forms were easy to follow and fill in, and admin were always ready to answer any questions you need answering. Had to re-book multiple times and MyPace always helped me to get a different assessment time.
Super straightforward assessment was done by Dr. Kamila Haider. Assessment went very smoothly and straight to the point.
Very impressed so far by MyPace's professionalism. Just waiting for my appointment to start titration!
February 11, 2025
Reply from MyPace
Thank you so much for your kind words and for sharing your experience with MyPace, Cameron! We’re delighted to hear that you found the assessment process smooth and that our team was able to support you with rescheduling when needed. It’s great to know that Dr. Haider provided a straightforward and professional assessment.
We appreciate your patience as you wait for your titration appointment, and we’re here if you need anything in the meantime. Wishing you all the best on your journey, and thank you again for choosing MyPace!
Best,
Omar
Reply from MyPace
Thank you for your kind words! We’re so glad to hear that you found our service punctual and helpful. If there’s anything else we can do for you, please don’t hesitate to reach out.
Best,
Omar
My experience was very positive
My experience was very positive. Dr Roshan was great really listened to what I had to say and was very understanding. He seemed genuinely interested in helping me and was very easy to talk to. I’m glad I booked the assessment and everything was very straightforward. Highly recommend.
February 4, 2025
Reply from MyPace
Hi John,
Thank you for sharing your positive experience! We're so pleased to hear that Dr. Roshan Jain made you feel listened to and supported during your assessment. It’s wonderful to know that you found the process straightforward and that you’d recommend our service.
If you ever need anything, don’t hesitate to reach out. Wishing you all the best on your journey!
Best,
Omar
Simple, easy, helpful.
The process of booking and getting the help you need is really streamlined, and the time and process of paying for the things you really need is easy to do. My doctor is really helping to guide me through the process and for that I'm really grateful.
January 28, 2025
Reply from MyPace
Dear Lewis,
We're so glad to hear that you found the booking and payment process straightforward and that your doctor is providing the guidance and support you need.
If you ever need anything, don’t hesitate to reach out. Wishing you all the best on your journey with us!
Best,
Omar
Rocky start that was quickly rectified
Doctor didn't arrive for my appointment so it was rescheduled then unbelievably he didn't show up for my rescheduled appointment. No communication, you're just left there waiting. Frustrating because I have paid up front and have had to book time off work twice for two failed appointments.
If you're thinking of booking at mypace I would advise you do your homework and find somewhere that respects their clients.
EDIT: (I’m editing my review from an 1 star to an 3) After a rocky start Rosie at MyPace was quick to rectify the problems I had been having. I was quickly booked in with another consultant who was equally as apologetic. Rosie and Belle have been fast to communicate via phone and email to provide insurance receipts and general queries. I’m still at the start of my process with mypace and I’ll add more stars and edits of this continues successfully.
Edit 2 (April 25-updated to 5 stars) Although the start of this process was a bit of a let down mainly due to one consultant if I’m being honest, everything since that incident has been fast and professional. Can’t fault the service and id now highly recommend MyPace for their professionalism, speed and unique pricing model which breaks the diagnosis cost in to much more manageable chunks compared to their competitors.
February 7, 2025
Unprompted review
Reply from MyPace
Thank you for your honest and thoughtful review. We sincerely apologise for the initial missed appointments and the frustration they caused, this is certainly not the experience we aim to provide.
We’re glad to hear that we were able to support you promptly and that your experience improved from there!
We really appreciate your updated feedback and your recommendation means a lot to us. We’re committed to continuing to provide you with fast, professional care throughout your journey.
Please don’t hesitate to reach out if you need any further assistance!
Belle
Awful experience
Awful experience. Appointment was scheduled for 12 - I waited until 12.45 before logging off as no clinician showed up! Have emailed and waiting a response to reschedule asap.
February 9, 2025
Reply from MyPace
I'm happy to have helped find a quick resolution for you in this matter. Once again, I'd like to apologise for this error on the doctor's part and I hope your confidence in our service has been restored.
Best Wishes,
Omar
Quick and Professional
Needed a diagnosis fast: from booking my appt to receiving a positive diagnosis it took less than a month.
I had Adam fletcher as my assessor and he sent my diagnosis report the very evening I was diagnosed. They made every step of the process very understandable, and I felt in good hands. Adam was very caring and understanding as my assessor and made me feel calm throughout. I have no complaints and would definitely recommend to anyone who finds the years long nhs waitlist daunting.
February 7, 2025
Reply from MyPace
Dear Emily,
Thank you for sharing your experience! We're so glad we could provide a fast and smooth process for you. It’s wonderful to hear that Adam's care and understanding helped you feel at ease. We truly appreciate your recommendation and are here if you ever need further support!
Best Wishes,
Omar
Reply from MyPace
Thank you for your kind words! We're glad you felt supported and understood throughout the process. If you ever need anything, we're here to help!
Best Wishes,
Omar
Quick and Easy
My psychiatrist was very understanding and it was such a quick and easy diagnosis. Best money spent- especially if you want a diagnosis soon.
January 31, 2025
Reply from MyPace
That's great to hear, thank you for taking the time to leave us a review.
Best Wishes,
Omar
Great service
Great service and always there if I need them. We have no ADHD services in NI so had no choice but to go private. Well priced services and great practioners
February 4, 2025
Reply from MyPace
It's great to hear that you feel supported by our service. If you need anything else you know where to find us :)
Best Wishes,
Omar
Reply from MyPace
You must be experiencing a host of emotions at this time, and that's completely understandable. If you have any questions about the process going forward don't hesitate to get in touch!
Best Wishes,
Omar
Reply from MyPace
Thank you for taking the time to leave us a review, Therese. It's much appreciated!
Omar
Great service
Initial assessment and titration was comprehensive and reassuring. Ongoing support is also very professional and timely.
January 24, 2025
Reply from MyPace
Thank you for the review of our process, James. We're exploring ways in which we can further enhance the patient experience. If you have any suggestions we'd love to hear from you.
Best Wishes,
Omar
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.