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My Passport Hub Reviews 5,693

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the process, particularly appreciating the clear, straightforward instructions that make completing tasks simple. Many found the online experience much more convenient than traditional methods, praising the user-friendly interface and the absence of long queues. However, some customers were dissatisfied with the payment process, raising concerns about the clarity of service offerings and their associated costs. A few also noted issues with the website's functionality, such as difficulties with unselecting add-ons or problems with data entry.

What people talk about most

User experience

Clients share positive opinions on user experience, finding the process fairly easy and straightforward to... See more

Website

Users describe ambiguous interactions with the website. Many customers found the website easy to navigate and... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express frustration, feeling misled by what... See more

Payment

Customers had negative experiences with payment. Many reviewers report being tricked into paying exorbitant... See more

Instructions

Consumers find instructions to be positive. Many reviewers praise the clear, simple, and easy-to-follow... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to repeat the form as I could not fibd my original form. I have finally obtained digital photos anbd I need to k ow HOW TO ATTACH THEM. I am sure I will do the whole thing all wrong and will... See more

Company replied

Rated 4 out of 5 stars

Quite easy to do. There were a few points where I hesitated a bit but all seemed to work out. Waiting to see if any issues during the review. Much better than going to an office to get paperwork an... See more

Company replied

Rated 4 out of 5 stars

Some of the questions do not allow for a correct answer, because of limited choice options. I lost my card. Not my book. But the questionnaire did not allow for this possibility.

Company replied

Rated 5 out of 5 stars

I am a Canadian citizen. I did not mean to apply for a US passport and I did not mean to sign up with you. Trust pilot now I’ve paid you money for something. I don’t even know and I’d like my money ba... See more

Company replied


Company details

  1. #5 of 8 best companies in Passport Office
  2. #4 of 4 best companies in Passport Agent
  3. #8 of 11 best companies in Visa and Passport Office

About My Passport Hub

Written by the company

Passport Forms

Simplified Edits

COMPLETE DS-11 ONLINE COMPLETE DS-82 ONLINE COMPLETE DS-64 ONLINE
1

Select your form

2

Fill it out online

3

Professional revision

4

Receive and Print

MyPassportHub – Simplifying the Complexity of U.S. Passport Applications

Written by the company

Thousands of users have trusted us to help them:
Apply for a new passport (DS-11) Renew an existing passport (DS-82) Report a lost or stolen passport (DS-64) Our platform helps make sure you get your new travel document on time, stress-free. Our easy-to-use online editor allows you to fill in and edit your chosen form in minutes. Once completed, your application can be downloaded and printed, ready for submission at your local passport acceptance facility. By guiding you step by step, our passport service helps minimize any errors that could lead to unnecessary and frustrating delays. Our experts revise your form for any of these mistakes, and are available 24/7 if you have any questions. Our focus is on providing a service designed to support applicants and deliver a professional, reliable solution for managing passport forms with confidence and clarity. Save time, reduce hassle, and gain peace of mind knowing your application is error-free and ready to go. Join thousands of users who trust MyPassportHub to simplify one of the most important travel steps and make managing your passport application easier than ever before.

Why choose us?

Simple & secure application process

Simple & secure application process
Applying with us means enjoying a simple and intuitive process with clear, step by step guidance and built in error checks to help you complete your application smoothly. We offer a fast response, contacting you within 24 hours or less, so you are never left waiting. Your information is handled through a safe and secure system, ensuring your data is fully protected at all times. In addition, our team is available with 24/7 support, ready to assist you whenever you need help or have questions during the process.

Contact info

Promotion box for My Passport Hub

Professional Passport Aplication Support

At MyPassportHub, we simplify the process of U.S. passport application

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

April 2, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 1 out of 5 stars

Very misleading

Very misleading. Requested refund immediately! And they only refunded partial for doing absolutely nothing. I paid $208, they are only refunding $59.

March 31, 2026
My Passport Hub logo

Reply from My Passport Hub

Hello,

Thank you for your review. We’re sorry to hear about the issue you’ve encountered. At My Passport Hub, we take every concern seriously and always aim to support our users with professionalism and care.

Please feel free to contact us at app.mypassporthub.com/contact with your case details so we can look into it and assist you directly.

Best regards,

Team My Passport Hub

Rated 5 out of 5 stars

Ease of process

April 1, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 4 out of 5 stars

Uncomplicated

Uncomplicated

March 23, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars
My Passport Hub logo

Reply from My Passport Hub

Hola, Helene

Agradecemos mucho tu reseña, y lamento que tu experiencia no haya sido completamente satisfactoria. Tus comentarios son muy importantes para nosotros, ya que nos ayudan a identificar áreas de mejora.

No dudes en contactarnos a través de este enlace: app.mypassporthub.com/contact. Estamos comprometidos a resolver cualquier inquietud que puedas tener y a asegurarnos de que tu próxima experiencia con nosotros sea aún mejor.

Gracias por tu confianza en My Passport Hub. Estamos aquí para atenderte y mejorar en base a tus comentarios.

Atentamente,

Team My Passport Hub

Rated 5 out of 5 stars

The ease of form submission for renewal…

The ease of form submission for renewal of passports.

March 21, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

good service

Easy form to use making the process real easy to finish.

March 20, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 1 out of 5 stars

One week after submitting all…

One week after submitting all information via online I realized that I did not need your services. My credit card was charged and have reached out numerous times asking for a refund. I have received confirmation that I would be refunded. However, nothing has been refunded. I also reached out via phone numerous times and still no refund. At no time recently have I reached a real person. Your computerized secretary has given many promises, but to no avail. I question the validity of your so called "company". Please advise....

January 2, 2026
My Passport Hub logo

Reply from My Passport Hub

Hello,

Thank you for your review. We’re sorry to hear about the issue you’ve encountered. At My Passport Hub, we take every concern seriously and always aim to support our users with professionalism and care.

Please feel free to contact us at app.mypassporthub.com/contact with your case details so we can look into it and assist you directly.

Best regards,

Team My Passport Hub

Rated 1 out of 5 stars

I would give them a 0 if it was an…

I would give them a 0 if it was an option!! I was initially on the travel.state.gov National Passport Center website and when time to pay I don’t know how I ended up on MyPassportHUB, but the received my $320 for me and my husband’s passports! Never received the passports and definitely can’t get a human on the phone only virtual Claudia. I had to transfer me about 12 times today to an agent and still no one answered the phone. This is a fraudulent company, MyPassportHUBbecause if I had known the payment center transferred me to my passport hub I would’ve deleted the application and not paid! Is there anyway I can get my $320 refunded NOW!

September 18, 2025
Unprompted review
My Passport Hub logo

Reply from My Passport Hub

Hello,

Thank you for your review. We’re sorry to hear about the issue you’ve encountered. At My Passport Hub, we take every concern seriously and always aim to support our users with professionalism and care.

Please feel free to contact us at app.mypassporthub.com/contact with your case details so we can look into it and assist you directly.

Best regards,

Team My Passport Hub

Rated 5 out of 5 stars

It was easy to renew pasaport.

It was easy to renew pasaport.

March 19, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

Simple to use.

Very straight forward and simple to navigate

March 19, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

it was great

March 19, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

Quick and Easy

Website Easy to navigate

March 17, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 4 out of 5 stars

It was easy to use

March 17, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

So far so good hopefully I will get my…

So far so good hopefully I will get my us passport renewed

March 17, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

Great

Great experience 👍

March 17, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

Easy process


Easy process

March 17, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars

Smooth and easy

March 15, 2026
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

Rated 5 out of 5 stars
My Passport Hub logo

Reply from My Passport Hub

Hi!

Thank you so much for the wonderful rating! We’re thrilled to know you had a positive experience.

At My Passport Hub, we’re all about helping people with care and clarity, and it’s always rewarding to see that reflected in your feedback.

Wishing you safe and smooth travels ahead,

Team My Passport Hub

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