Issue with Module Functionality and Mollie Integration
The module is not functioning correctly. It deactivates itself automatically, even after multiple re-installations and updates.
Additionally, the module does not support callback options from Mollie. For instance, when a SEPA direct debit is sent to Mollie and marked as paid, the system reflects this as "paid." However, in the case of a chargeback, the module fails to register the reversal in Perfex CRM.
SEPA direct debits are processed automatically. If a customer logs into their account and clicks "Pay," a duplicate payment can be sent to Mollie. If the customer clicks too quickly, two payments might be sent, both of which will be deducted from their account.
The module does not communicate with Mollie beyond sending SEPA details—either when a user clicks "Pay" or when a recurring invoice is generated. There is no mechanism to update payment status or handle chargebacks via Mollie’s API.
In my experience, the automatic generation of payments rarely works, as I have to manually reactivate the module almost daily.
Customer support was also disappointing. I waited over four weeks for a response, despite sending multiple emails. Eventually, I was added to a WhatsApp group with Ali Mubashir and, I believe, a support staff member or possibly the owner. After several messages, I finally received a reply a month later, suggesting the issue was related to my installation.
To resolve this, I hired a developer to perform a clean installation of Perfex CRM and the module on a different hosting environment. Unfortunately, the issue persisted.
I rely on this system daily to process payments for my business. When the module deactivates itself, automatic payment requests are not sent to my customers, severely disrupting my operations.