MyScents.Shop Reviews 

384
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that products arrive very quickly and are securely packaged in their original boxes alongside nice free samples. People also appreciate the exceptionally smooth ordering process, helpful communication updates, and very competitive prices. Some reviewers were not happy with significant delivery delays, stating that orders took several weeks to arrive, missed important events, or were never received at all. A few customers also experienced frustrating communication issues, mentioning that emails regarding missing items, delivery problems, or refund requests were repeatedly ignored.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the amazing scents and... See more

Delivery service

People report positive experiences with delivery service, highlighting that items consistently arrive on time... See more

Order

Consumers find order experiences to be very mixed, with strong disagreements on reliability. Many reviewers... See more

Service

Reviewers mention positive feedback about service, noting it is nice, quick, and easy to use. Consumers... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items match their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My friend always smelt really nice so she recommended some perfumes and I tried them. I have ordered before & now re-ordered as I absolutely love these perfumes. Get some many compliments. There is s... See more

Rated 5 out of 5 stars

Ordering is simple, and it arrives on schedule. The fact that it went so quickly makes me quite happy. will suggest your organisation to others. Continue your excellent work.

Rated 5 out of 5 stars

I ordered from here as I smelt this amazing perfume on one of my colleagues. The website was easy to navigate and my order was delivered within a few days. The fragrance is stunning and I could still... See more

Rated 5 out of 5 stars

I confirm that I have received my complete order, I’m really happy with both the product quality and the packaging. Thank you so much for including the tester as well—I really appreciate it! 🙏🏼


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛


Contact info

4.8

Excellent

TrustScore 5 out of 5

384 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(384)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

So impressed!!!

I ordered my two favourite perfumes (My Burberry and My Burberry Black) from this website and I’ll admit that I was massively skeptical. Both were about half the price of the perfume in shops so I expected that there would be a catch….

However, I was massively impressed when my ordered turned up within a day (I ordered on the Friday morning and it was with me by Saturday lunchtime). The perfumes were well packaged and, in case you’re questioning the prices, quite obviously authentic. Great communication throughout as well.

Honestly not sure how they managed to do it!!

May 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy, quick and efficient

Very easy to order and didn’t take long to arrive. Would most definitely be ordering from here again, thanks Chris!

May 16, 2025
Unprompted review
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Reply from MyScents.Shop

Hi Sarah,

Thank you so much for your kind words! I'm really glad to hear everything was easy, quick, and efficient - that’s always the goal.

It means a lot that you’ll be ordering from us again, and I’ll be here anytime you need help with your next fragrance find. Thanks again!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great company

Great company - very easy to order. Delivered very quickly and the product was exactly as described.

May 21, 2025
Unprompted review
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Reply from MyScents.Shop

Hi Debbie,

Thank you so much for your lovely review! I'm really pleased to hear everything went smoothly - from the easy ordering to the quick delivery and receiving exactly what you expected.

We truly appreciate your support and hope to welcome you back again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Excellent Service

Thank you so much the service was excellent. You made my partners Mum very happy they had looked everywhere for the Tadu but couldn't find it.
Her mum is 87 years old she is absolutely over the moon so thank you so much for an excellent service.

May 21, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi John,

Thank you so much for your heartfelt review, it truly means the world to me. I'm absolutely delighted we could help you find the *Tadu* fragrance and make your partner’s mum so happy.

Knowing that she’s 87 and was over the moon to receive something she’d been searching everywhere for... that’s exactly why I do this. Moments like that remind me how powerful a scent can be - not just as a gift, but as something truly meaningful.

Thank you again for trusting us, and please don’t hesitate to reach out if we can ever help again.

Warmest wishes,
Chris Price
Founder
MyPerfume.Shop

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Rated 5 out of 5 stars

Easy

Easy, straightforward.... What more could anyone want?!

May 16, 2025
Unprompted review
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Reply from MyScents.Shop

Hi Natasha,

Thanks for the brilliant review! I'm really glad to hear everything was easy and straightforward — that's exactly what we want for every customer.

Appreciate your support and hope to see you again soon!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Bought the Valia perfume

Bought the Valia perfume. Delivered when it said it was going to be delivered (4-5 days) Really happy with purchase and would definitely order from here again ☺️

May 22, 2025
Unprompted review
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Reply from MyScents.Shop

Hi Nichola,

Thank you so much for your lovely review! I'm so glad you’re happy with your *Valia* perfume from our Yodeyma Inspired by range — they really are fantastic scents at amazing value.

It’s great to hear delivery was right on time too. We’d love to have you back again anytime!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Good price for the perfume I wanted and…

Good price for the perfume I wanted and delivered quickly.

May 20, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Avril,

Thank you so much for your kind review! I'm really glad you found the perfume you wanted at a good price and that it arrived quickly — that’s exactly what we aim to deliver.

We truly appreciate your support and hope to see you again soon.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Great price Great service

Great price, smooth transaction with good communication, prompt delivery with item well packaged.

May 17, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Stephen,

Thank you for your fantastic review! I'm really pleased to hear everything went smoothly — from the great price and communication to the prompt delivery and careful packaging.

We truly appreciate your support and would love to welcome you back anytime.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

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Rated 5 out of 5 stars

Best service I’ve received in a while

Service and communication was flawless, exceptional customer service. Thanks

May 16, 2025
Unprompted review
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Reply from MyScents.Shop

Hi Ugo,

Thank you so much for your kind words! I'm genuinely thrilled to hear you felt the service and communication were flawless — that's exactly what we strive for every day.

Your feedback means a lot, and I'm so glad we could make your experience a great one. Thanks again!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

Really good perfumes easy to order and…

Really good perfumes easy to order and fast delivery

May 17, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Maxine,

Thank you for your lovely review! I'm so pleased to hear you found the perfumes great, the ordering process easy, and the delivery nice and quick — just how we like it!

We really appreciate your support and hope to see you again soon.

Best wishes,
Chris Price
Founder
MyPerfume.Shop

Rated 5 out of 5 stars

First time ordering

First time ordering , won't be last. First class service communication , delivery, product and price . Excellent

May 15, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Gavin,

Thank you so much for your excellent review! I'm really glad your first experience with us hit the mark across the board — from communication and delivery to the product and price.

It means a lot to know you'll be back, and we’d love to help you again anytime. Thanks again for your support!

Best wishes,
Chris Price
Founder
MyPerfume.Shop

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