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Gamified health and longevity monitor designed to increase your pet’s lifespan
71-75 SHELTON STREET, COVENT GARDEN, WC2H 9JQ, London, United Kingdom
Like the service, its been a brilliant addition to having my own wearable. what's coming up next?
Reply from mypetgo.com
Hi Alicia,
Now you and your pup can track both your health status and stay alerted! Happy you like the service and look out soon for exciting new updates!
Many thanks,
MyPetGo Support
My dog is super energetic, and this tracks everything well
Reply from mypetgo.com
Hi William,
We love supporting active go-getter dogs! Happy to hear everything is in check and you are happy with your monitor!
Many thanks,
MyPetGo Support
The app updates regularly, and I love seeing the new features rolling in.
Reply from mypetgo.com
Hi Luis,
We appreciate your feedback and your active role in our growing community. You've been with us for a long time now, and have seen the evolution of the product from day 1!
We have an update due in just a few weeks which we hope will wow you and your pup. Once it drops we'd love to hear what you think.
Thanks again for being such a valued member and super pet parent.
Many thanks,
MyPetGo Support
This tracker stays on my dog 24/7, and it’s become an essential part of our routine.
Reply from mypetgo.com
Hi Sonia,
Thanks for your review! We are glad to be a service that you can rely on and it's wonderful to hear we are an essential part of your routine! 🙏
Thank you for joining the community and we are grateful for your feedback.
Many thanks,
MyPetGo Support
Seems to pick up the health and vitals pretty accurately - I like the monitor so far
Reply from mypetgo.com
Hi Barbara,
Welcome to the community and thank you for taking the time to leave us a review!
We are happy to have you join our pack, and even happier to learn the vitals are tracking your pup's health accurately. :)
Many thanks,
MyPetGo Support
It’s helpful overall, but I sometimes get too many health alerts.
Reply from mypetgo.com
Hi Sharon,
Thank you for sharing your thoughts on the health notifications. This is really useful for us and not the first time we have heard this happening. We have been re-designing the app and have some major improvements in this area coming in a few weeks. Our Chief Veterinary Officer also agreed with you, and so we hope this will be much more improved.
We will send you notifications when your health values fall outside of normal range, but this first warning is just to notify you of a potential trend change. If the value doesn't return to within normal range after 60 mins we send another notification to you that comes with improved tips and insights and recommends certain actions you can take.
You also have full control over your notification preferences and can toggle off all push notifications in your notification centre - but do note you may miss important health markers. If you'd like help learning more about this control feel free to message us!
We really want to get this part of the product right so would love to hear your feedback here.
Many thanks,
MyPetGo Support
I love how the app sends updates on my dog’s health throughout the day!
Reply from mypetgo.com
Hi Donald,
Thank you for your feedback!
We have spent a lot of time recently working on improving the way we send you health alerts, tips and recommendations when the health vitals go outside of normal range. You'll see this improvement reflected on the new app we are launching in a few weeks!
We hope you like it and we would love to hear your feedback too!
Many thanks,
MyPetGo Support
I’m happy with the durability and the health features, but the battery doesn’t last as long as I’d like.
Reply from mypetgo.com
Hi Lydia,
Thanks for sharing your feedback on the battery performance, and we agree this is something we will improve on drastically for our next monitor that's already in development.
For now though, 5-7 days is considered about normal but it does depend a lot on individual usage, particularly if you are connected to Bluetooth and out on long daily walks or running old versions of firmware. Check your settings to see if if you need an update and if you start a walk, make sure to stop it so the event is logged and not running in the background.
We will definitely improve this area, so stay tuned for updates.
Many thanks,
MyPetGo Support
There’s so much data to sift through that it’s a bit overwhelming at times. I wish it were more user-friendly for people who aren’t tech-savvy.
Reply from mypetgo.com
Hi Carol,
We are sorry to hear you find the monitor and app a bit complex and overwhelming. Would you be able to drop us a line on the live-chat next time you're stuck? We are always available to help you get set up and answer any queries you may have.
We've actually been working on improving the app user-friendliness and will be launching a brand new app next month. This is designed to help de-clutter some of the existing issues you may be facing with experience, and also explain data in a much more friendly and easy to understand way. We'd love to touch base with you to see if the improvements are better for those that consider themselves non-tecchies.
Thanks for your honest feedback and we are really grateful for your review.
MyPetGo Support
Sometimes the app disconnects and I struggle to connect to WiFi and Bluetooth. Otherwise, happy when it works
Reply from mypetgo.com
Hi Kristian,
We appreciate feedback like this as it helps us improve our product with each new update. We're sorry to see you've been having difficulty with the BLE and WiFi connections.
Typically, in order to establish a BLE connection, you'll need to check the permissions on your smartphone. This seems easier on iOS than Android. On Android devices you'll need to enable BLE on the app settings and also the smartphone settings, otherwise it can be unstable. For a monitor connection to BLE or WiFi, the monitor will need to be within range.
The range for BLE can be 30-60m depending on if you're inside or outside and this is also reliant on having no obstructions like thick walls that can stop the connection. If you are on a walk and your dog goes out of the BLE range the monitor will disconnect, but the data will save and store to the memory and sync once a connection with either BLE or WiFi is enabled.
We also understand that connections to WiFi networks can be unstable too and we're working hard on improving this area. Sometimes, WiFi networks have a firewall or certain security features that can block a new network from showing up on the list. This happens a lot in places like office buildings or hotels.
If you need some additional support with this, I recommend contacting our support team so they can help you troubleshoot and get you properly re-connected.
Many thanks,
MyPetGo Support
The device fits well and setup was fast, but the battery could last a bit longer.
Reply from mypetgo.com
Hi Vanessa,
Thank you for sharing your feedback regarding the battery performance. Typically we find a monitor will last 7-10 days depending on usage, but this can vary. If you're taking your pet out for a very long walk, or multiple walks in a day then this can affect the battery health as it's connecting to bluetooth. You should also receive battery alerts when the monitor needs a charge up.
We're actually working on our next generation monitor and one of the areas we will definitely improve on is the battery health. We will keep everyone updated on the development progress, but we would expect this to be released toward's the end of next year.
Great to learn the monitor fits well and the setup was nice and easy for you :)
Many thanks,
MyPetGo Support
The tracking features are decent, but not as comprehensive as I’d hoped. I am an Apple Watch Ultra user and was really looking for something more detailed like that for my dog.
Reply from mypetgo.com
Hi Amanda,
We are sorry to hear that we didn't meet your expectations on the level of detail with some of our tracking features. As a young company, we'd love to learn more about your experience and dive deeper on your feedback as this will help steer us in the right direction.
We've actually been working on a major product update to our app that we think you will feel is more aligned with the Apple Watch style. The whole app has been redesigned and we've added deeper insights that will help you view, understand and learn about your dog's data. it will be more personalised, more intuitive and more educational. It's taken us quite sometime to update this portion as we needed users and feedback like yours to work alongside our veterinary team who has led this product update initiative.
We should be launching this update within a few months and we can't wait to hear your thoughts. Please send us a message so we can give you a quick demo.
Many thanks,
MyPetGo Support
The app works fine most of the time, but I’ve had a few issues with syncing the data. The health insights are useful, but I wish there was more detailed information available. The rewards system is a nice touch, but overall, I think the product needs some improvements before I can give it a higher rating.
Reply from mypetgo.com
Hi William,
Thanks for sharing your thoughts. We find your constructive criticisms are on-point and useful.
For data syncing, make sure your monitor battery is charged and also make sure your monitor is connected to a WiFi network or Bluetooth. This should ensure your data syncs are up to speed.
Regarding the health data information, we will have a new app releasing in a few months that will be much more visually appealing and detailed in information. We'd love to come back to you for feedback once it's live.
If there are any other areas of improvements that you think need to happen to help us level up, please write to us so we can consider it in our product development.
Many thanks,
MyPetGo Support
The app allows me to set reminders for my vet visits, medication, and even suggests activities to keep my dog fit and healthy. Would recommend
Reply from mypetgo.com
Hi Christine!
We appreciate your awesome review.
We would love to learn more about your experience and if there's any suggestions on areas of improvements do reach out anytime.
Have a great weekend!
MyPetGo Support
The app has quite a few useful features and I find being able to switch between my 4 dogs profiles really useful. I get a lot of health alerts sent to my phone which keeps me updated on all my dogs health. Although it's not a GPS location tracker I like being able to track the walks with my dogs. Would it be possible to make it easier for people with 4 dogs to start a walk, at the moment I have to switch between each pet profile to start the walk on the app
Reply from mypetgo.com
Hey Javier,
Thanks for your awesome review and your feature suggestions.
We are currently in the middle of re-designing our entire app and updating the user-experience across all the features and we are happy to say being able to switch between pet profiles, including starting a walk with multiple pets is coming soon! We expect to release our new app at the end of November.
If you have any other ideas or areas you think can improve, feel free to message us anytime.
Thanks,
MyPetGo Support
I was told the battery would last 7-14 days but at the moment it only lasts 5 days max. Sometimes the battery dies without me knowing it's low and I don't get any push notifications
Reply from mypetgo.com
Hi Juanita,
Thank you for sharing your summary of the battery performance.
Whilst on average we find a battery can last 7-14 days, this does totally depend on usage. If your device is connected to Bluetooth a lot then it will invariably lose battery much faster. Sometimes this can happen if you 'start a walk' but don't end it. Another area to look at is your firmware version in your Monitor settings. If you are running an old version then this can affect battery performance and health.
Regarding your push notifications - are you on Android? We find some Android users have not given permissions for MyPetGo under the phone settings and this can stop all notifications coming to you. We might need to do a bit of troubleshooting with you to get you up to speed, and to make sure your monitor is operating properly. I'll request our team to reach out to you directly so we can look into it.
We are currently building our Generation 2 monitor and we will be upgrading our battery significantly. We'll keep you posted on the launch dates.
Thanks again for writing to us and our team will contact you today to take a closer look.
Many thanks,
MyPetGo Support
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