My dogs hair sample was lost twice, I finally mailed it certified return receipt. When I got the results I was relieved…Until I brought them to our vet. Our vet said the testing done was “unreliable”... See more
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Review summary
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Reviews shaping this summary
They were super quick with getting the testing done and seems that it was very thorough. My dog is still having issues with itching, so I’m going to have to dig down into the additives that he was sen... See more
Company replied
Ive used the tests for my 3 dogs and 3 fosters (dogs and cats). Ive recommended it way too many times to count. The cost compared to standard allergy blood tests in my area is so economical. The resul... See more
Company replied
Very happy with the whole experience! This was soooo easy and convenient to do this testing for our puppy. She's had a lot of tummy issues since the day we brought her home - vet kept suggesting dif... See more
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Company details
Written by the company
Pet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
Contact info
10685-B Hazelhurst Dr. #24329 Houston, 77043, Texas, United States
- +1-430-224-0303
- info@mypethealthstore.com
- mypetsensitivity.com
4.0
Great
3K reviews
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My pet sensitivity is a very detailed and easy to use site.
I like everything about this whole process. The site was easy to use. The process instructions/steps were also easy to understand. The results were a quick turnaround I received my results the same day that I was informed the samples had been received. The reactivity results were very detailed.
August 17, 2026
Reply from My Pet Sensitivity
We're so glad to hear you found our site and process easy to navigate, and that our detailed results and quick turnaround met your expectations. Thank you for sharing your positive experience!
I had to reach out to customer service…
I had to reach out to customer service for a couple of things and they were great.
August 11, 2026
Reply from My Pet Sensitivity
We're happy to hear our customer service team provided great assistance. We appreciate your kind words!
Easy to use
Easy to use, quick turn around, kept me updated, great comprehensive output
August 27, 2026
Unprompted review
Reply from My Pet Sensitivity
We're so glad you found our service easy to use and appreciated our quick turnaround and comprehensive output! We truly value your positive feedback.
DO NOT DO BUSINESS WITH THIS…
DO NOT DO BUSINESS WITH THIS COMPANY!!!!!
Per their instructions, I sent our dog’s sample to the address provided. A few days later I checked the tracking information, which shows that it was received at the destination address. A few days later, I checked the lab’s internal tracking system, which is supposed to show where your sample is in the process. This showed that they had not received our sample.
When I reached out to the company for an explanation, I was advised that the address provided for shipping is only a “mail sorting plant” and that somehow, after reaching this point, the sample is supposed to magically make its way to the “lab,” for which no address is provided and with no indication as to who will ensure this occurs. So, clearly can’t happen and will remain in the “mail sorting plant” until the end of time.
All the company is content to do is continually advise that they are not responsible for anything, including the the sample going missing - which it quite obviously has, being as it was sent to some random address as provided by them. I have reached out and requested a person to speak with, only to be ignored. I have now instructed them to process a refund, which they have also ignored. Clearly nothing but a blatant scam, likely being run out of someone’s basement. Avoid them at all costs!!!!!!
……….this “business” responds to my review saying how sorry they are and would like to make things right. I have reached out to them requesting contact information (the phone number posted on their website is fake) to speak to someone to resolve this - they refuse. I have also repeatedly directed them to process a refund - again they refuse. The only party involved genuinely attempting to chase down a resolution, definitely isn’t them. Thanks for proving my point - classic scammer behaviour…….
August 30, 2026
Unprompted review
Reply from My Pet Sensitivity
Thank you for your feedback.
We are sorry to hear this, and we would love to turn your experience around. We have requested your information through the platform, and as soon as we receive it, our team will reach out directly to assist you further.
We appreciate your patience and look forward to resolving this for you!
Unfortunately BAD and Inacurate
Unfortunately, the test results were very wrong. We went to an actual vet to have our dog tested and all the results were not even close.
On top of that be ready to be scammed with an add $9.99 for a video vet EVERY MONTH that will NEVER be used if you don't remember to cancel a subscription! Again, always a ploy never just honesty
August 16, 2026
Unprompted review
Reply from My Pet Sensitivity
Thank you for your review.
I’m sorry you feel the subscription was unclear, however, I would like to clarify that the complimentary 30-day subscription is not mandatory and you are absolutely able to opt out.
There are multiple opportunities during the checkout process to remove the complimentary subscription before completing your purchase - you can also opt out during the free trial before the renewal fee. The information also clearly explains that the trial will continue as a monthly subscription unless cancelled.
We appreciate that you may not have intended to continue with the subscription, but the option to decline it was available at the time of purchase and you also had the opportunity to cancel this during the trial period.
Beware
Beware! The test itself was fine and helpful but unfortunately this company signs you up for a free “subscription” and then charges you $10 a month after that. I cannot see a way to cancel this subscription. Feels very shady and unfortunately a scam.
August 4, 2026
Reply from My Pet Sensitivity
Thank you for your review, and we’re pleased to hear that you found the test itself helpful.
We’re sorry for any confusion regarding the 247Vetline subscription. We do offer customers the option to sign up to 247Vetline at several points throughout the checkout process, including on the product page, in the cart, and post-purchase. The subscription is $9.99 per month.
If the option was selected during checkout, or if it was not removed from the basket before completing the order, the subscription would have been added to the purchase. We certainly never intend for this to feel misleading, and we’re sorry you were left with that impression.
There is an option to cancel the subscription directly through our website. However, if you’re having trouble locating this, please feel free to contact our customer service team and we’ll be more than happy to help you with this.
Thank you again for your feedback.
Excellent service from sending specimen…
Excellent service from sending specimen to receiving the results.
August 5, 2026
Reply from My Pet Sensitivity
We're so happy to hear that our service, from start to finish, met your expectations. Thank you for your kind words!
Reply from My Pet Sensitivity
We're happy to hear that our service was efficient and provided clear results. We appreciate your positive feedback!
Canceling subscription..followed…
Canceling subscription..followed instructions process, does not work. Called customer support, does not work. Talked with someone briefly, don’t get subscription. You will get does not work.
June 16, 2026
Reply from My Pet Sensitivity
I’m sorry you’ve had difficulty cancelling your subscription.
I can confirm that your subscription has now been cancelled successfully, so no further payments will be taken.
We NEVER RECEIVED ANY REPORT
We NEVER RECEIVED ANY REPORT. We would like a full refund.
June 24, 2026
Reply from My Pet Sensitivity
Hi Yvonne,
Thank you for sharing your feedback with us.
Upon reviewing your account, I can see that your test results were originally sent to you on June 24th. However, to ensure you have them on hand, a member of our team will be reaching out shortly to resend your full report directly to your email.
Please keep an eye on your inbox (and junk folder, just in case!), and don't hesitate to reach back out if you need anything else in the meantime.
Well worth the money
I picked this company because they offered a fuller range of sensitivity testing than other companies for the same price. They communicated every step of the way and delivered accurate testing results in an exceptional timescale. Do watch out for the 247 vetline subscription that kicks in after 30 days. If you didn’t see this to remove it from your order then just e-mail them and they will be responsive and helpful. I was really pleased with the ease of the process - provide them with pet hair from grooming and they can test for sensitivity to multiple items the results of which will be meaningful in helping you eliminate items from your pets diet and environment. The test confirmed what we had suspected - it was money well spent. Would recommend.
August 20, 2026
Unprompted review
Reply from My Pet Sensitivity
We are so pleased to hear that our comprehensive sensitivity testing met your expectations and provided valuable insights for your pet's well-being. We truly appreciate you highlighting our communication and the efficiency of our results delivery. We also value your feedback regarding the optional subscription and are glad our team was responsive and helpful when you reached out. It's wonderful to know that the process was easy for you and confirmed your suspicions, making it a worthwhile investment. We are grateful for your recommendation!
I got great service from this company
I got great service from this company, :The Analysys was fairly quick to come back. Did some research on my dogs food plan. Found a dog food without the major problem ingredients and my dog is on a special diet now, but it's been nearly a month now, and he still has some symptoms of allergies. But we will continue the diet and see what happens.
August 3, 2026
Reply from My Pet Sensitivity
We're glad to hear our analysis was helpful in identifying a suitable diet for your dog. We understand your concern that some allergy symptoms persist. Dietary changes can take time to show full effects, and we appreciate your continued patience with the new plan. We hope to see further improvement soon.
Been confirmed via email it’s not an allergy test
I did the ‘allergy’ test on my dog. Came back with two stupid items that aren’t relevant.
And when I have contacted them to say I want a refund because my dog is obviously allergic to something that you haven’t found.
The response was that it isn’t even an allergy test but a sensitivity test and doesn’t show allergies.
So basically they’ve confirmed that the same product you payed an extra £80 for isn’t what they said it is and it doesn’t even come back with as many results as the cheaper test does.
Go to somewhere else for your allergy test don’t waste your time or money
August 24, 2026
Unprompted review
Reply from My Pet Sensitivity
Thank you for sharing your feedback with us.
We are genuinely sorry to hear about your experience, as providing clear and helpful insights is always our primary goal.
Because we offer both IgE allergy tests and bioresonance sensitivity panels, we will need your order details to identify which specific test was performed and review your report accurately. We have requested your information through the platform, and as soon as we receive it, our team will reach out directly to assist you further.
We appreciate your patience and look forward to resolving this for you!
Bad business
I was tagged and charged for a Vet hotline that I did not order nor need. It apparently is not an option to choose and it's tagged on to the test kit. If you do not notice it they charge your credit card a non-refundable fee. This is unscrupulous and deceitful. Stay away from this company.
July 27, 2026
Reply from My Pet Sensitivity
Thanks for your feedback.
I’m sorry you feel the subscription was unclear, however, I would like to clarify that the complimentary 30-day subscription is not mandatory and you are absolutely able to opt out.
There are multiple opportunities during the checkout process to remove the complimentary subscription before completing your purchase - you can also opt out during the free trial before the renewal fee. The information also clearly explains that the trial will continue as a monthly subscription unless cancelled.
We appreciate that you may not have intended to continue with the subscription, but the option to decline it was available at the time of purchase and you also had the opportunity to cancel this during the trial period.
Beware of add-on subscriptions
When you purchase your test you are forced to sign up for a “free” 30-day trial. You are not able to opt out of this. Super predatory and relies on you not remembering to cancel before your subscription renewal. Despite never using this service or even logging into the product and reaching out shortly after the first charge was received, I was told I was not eligible for a refund. Ridiculous. I wish I was able to opt out of this to begin with.
Upon further review, you are able to remove this from your cart prior to check out; however it is AUTOMATICALLY added when you add anything to your cart.
August 20, 2026
Unprompted review
Reply from My Pet Sensitivity
Thanks for your feedback.
I’m sorry you feel the subscription was unclear, however, I would like to clarify that the complimentary 30-day subscription is not mandatory and you are absolutely able to opt out.
There are multiple opportunities during the checkout process to remove the complimentary subscription before completing your purchase - you can also opt out during the free trial before the renewal fee. The information also clearly explains that the trial will continue as a monthly subscription unless cancelled.
We appreciate that you may not have intended to continue with the subscription, but the option to decline it was available at the time of purchase and you also had the opportunity to cancel this during the trial period.
Received results next business day…
Received results next business day after sample arrived! We changed our dogs diet based on results and the drastic itching stopped!
July 27, 2026
Reply from My Pet Sensitivity
We're so happy to hear about the positive impact our service had on your dog's well-being! It's wonderful to know the dietary changes brought such quick relief. We appreciate you sharing your experience.
I was hoping to narrow down what was…
I was hoping to narrow down what was making my dog chew on his feet and scratch himself constantly. All your test indicated is I shouldn't feed him Kangaroo, Rabbit ears, Cuttlefish and a bunch of other obscure items. I'm glad it was only $80.00 wasted.
July 29, 2026
Reply from My Pet Sensitivity
Thank you for your feedback. We’re sorry to hear that you were disappointed with your results.
We do analyse a wide range of foods and other items, and while some of the results may seem unusual or unexpected, they can still provide useful information. Items such as rabbit ears, for example, are commonly given to dogs as treats, so knowing which foods or treats to avoid can still be helpful when reviewing your dog’s diet.
If you’d like, we’d be happy to help you go through the results and make the most of the information provided.
Finding the right food
Initially I was skeptical because my first sample was never received. I contacted them and they immediately got back to me. Once the second sample was received I got the results within 2 days. I was able to use the breakdown of sensitivity to find the right dog food.
July 28, 2026
Reply from My Pet Sensitivity
We're so glad we could help you find the right food for your dog! We appreciate you sharing your positive experience with us.
Excellent
Excellent would definitely use again the report is very good, thank you very much
July 24, 2026
Reply from My Pet Sensitivity
We're so glad you found our report excellent and plan to use us again. We appreciate your kind words!
Reply from My Pet Sensitivity
Thank you for taking the time to leave feedback. We are sorry to hear that you felt uncertain about your test results.
We take the accuracy and transparency of our testing very seriously. To clarify the test purchased was from our sensitivity range, our bio-resonance tests evaluate sensitivities, which are separate from medical allergies or clinical diagnostics. We outline this distinction across our website and product pages so customers know exactly what insights to expect.
Our process measures unique frequency responses against a wide panel of items to help identify potential non-medical triggers affecting digestion and overall wellness. We will be in contact to assist further with your report!
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