While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.2

Poor

TrustScore 2 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Updated review

Updated review:
After waiting 2 months, paid 35 dollars for the product only to be told to ship it back and get a refund, I would have to pay 25 dollars this is what they emailed me:

Because we ship items directly to our customers, the foundation never switches hands before being delivered to you. And due to the nature of the product an open package is considered used unfortunately. I'm so sorry about that Rasa. If the color is off I would like to issue a free bottle of your desired color to be sent to you.

Hope this helps and thank you,
Vilen
GetPhoera.com Support Agent

Mind you I haven’t used the makeup nor have they been opened. Scammer company.

Avoid at all costs: myphoera.com

Buy the makeup from another chain.

July 23, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Get Phoera company needs to get their act together

Disclaimer: If you buy this product on Amazon or any other site besides the myphoera.com then I would recommend it. My post was flagged because they dont want the truth known about there site. What is wrong with them?
The foundation works wonders, and I do love it. What is detestable and truly ridiculous is the company. I placed my order on May 15, and heard nothing from them until one month later
when I contacted them about my order. I was wanting to know the status of my order and they said because of covid they have no idea. I finally got my product yesterday mind you over two months have passed since I placed the order and guess what I have the wrong color. Then I tried to return the product and they're going to charge me $25 in order to ship it mind you that I bought the product for $35. I was not sure that I was ever going to get this product so I file a dispute, and then suddenly the product appears less then 1 week since I filed it. When I tell you these people are ridiculous scammers, do believe it. Please do not order this product off their site if I could get them a negative star I would. Again, I recommend the makeup BUT not the company. I ordered the same product on Walmart. Com, and I received it in 2 days

July 17, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered my foundation on March 15

I ordered my foundation on March 15, 2020 and have NOT received it yet! My card was charge on 3/15, however. I sent several emails to the email address listed: info at myphoera dot com and it came back to me saying the email account does not exist. I feel I was scammed and am upset. i want my money refunded and can't find anyone to help. DO NOT ORDER from them!

July 8, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered a Phoera foundation on April…

I ordered a Phoera foundation on April 21st & have still not received it. Customer service is appalling. Sent lots of emails & still nothing done & I have not received a refund. Anyone with any sense should not buy anything from this website

June 8, 2020
Unprompted review
Rated 1 out of 5 stars

Do not order from this company.

I saw their advert on Instagram- read the reviews and placed an order on 5th May. I still haven’t received my order. I’ve emailed and received no response. DO NOT ORDER FROM THIS COMPANY

June 5, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

FAKE!Do not order

FAKE!Do not order. Horrible foundation. They on My have good reviews on their website which is fake!! They don't take returns and the foundation causes major skin reaction. Horrible company.

June 3, 2020
Unprompted review
Rated 1 out of 5 stars

Stay away!!!!

I spent over $90! Im based in ireland and i knew it will take time but after contacting the main irish post office was told the tracking number was either created but not used or it got lost. It is saying "in transit" since 22nd of april so nearly a month and at 1st my emails about not receiving the confirmation of purchase were answered but as soon as i started asking was my order shipped and why there is no update on it i got no replies. I sent emails and wrote on messenger asking for update and then a refund and nothing. Shocking!! I hope they go bust! Absolute scammers!

May 15, 2020
Unprompted review
Rated 2 out of 5 stars

Order foundation in May around the 12 …

Order foundation in May around the 12 still haven’t received it very disappointed. And yes I did purchase it I have emails saying that this happens more than they like but promised that they didn’t forget me. Beginning to think they are fraud.

June 27, 2019
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look