Myphotobook Reviews 79

Disappointed in this company. Ordered a photobook as a gift for a friend. It did not arrive in time. When it finally arrived 3 weeks late, the corners of the book were damaged from the packaging and the glue work was not of good quality. I do not advise ordering from this company.

I order my portfolio second time with them. They mest up with my post it had to be resend it . First i wait two months and very hardly supported by their customer service. When it finally arrived they printed on glossy paper other then mat what i order. Later they get back to me with a lie. That i order it this way. Very unprofessional. A company to lie like this we are not kids this is ridiculous. If your not capable you should close your doors

I placed an order that absolutely had to arrive in time because it was a birthday present. Only after placing the order did I read the reviews here and I feared the worst... but all for naught! The photo album arrived exactly when promised and it looks just like it did in the online editor. I'm a happy customer :)

Very nice photo album that I received quickly. The quality of the prints is very good and I would certainly order again! Client service was very helpful and quickly responding.

It has been nearly a month since I placed my order, and have yet to receive my package. It has apparently been shipped for the last 23 days, but there is no tracking. This is the worse shipping I have ever experienced ! AVOID

Overall I was quite satisfied with my Photobook but there were some photos that weren't as sharp as the others (even though they were all taken on the same phone). Furthermore there was one picture that had weird black smudges and the filters translated different on the Photobook. However I am happy with the end result especially with the price for the quality.

I was actually afraid to order my copy after reading these reviews. But I’d put so many hours into creating a 200p album of my Japan travels that I decided to go for it in the end. And I’m not disappointed at all!! The album delivery was fast. The quality is very nice and the only reason I don’t give it 5/5 is that I found the price to be on the steep side. Normally don’t post reviews like this, but I figured that a positive note amongst all the negative ones was only fair.

Arrived 10 days late. Too late for the 50th birthday party it was made for.
After 5 days I rang and it still hadn't been printed. No call or email to warn me. I asked if it could be sent by fast delivery - I even offered to pay for this myself, but they couldn't do this. I said they must be able to - please put my in touch with the printer. They said they wouldn't do it.

They offered a voucher, but I refused it. I would never use them again. Terrible service!

After purchasing a groupon voucher for a photobook the code didn't work. So my order would not leave the basket. I emaild, i called, nobody cared at photobook! I spent hours to get my order printed. People promise you they will fix the problem and then you never hear from them again. The woman from customerservice even give me a attitude, it was unbelievable!!
They say they gonne print my book but i'll be surprised if it really will be delivered. No way they will give you free delivery or anything for all the troubles i had. NEVER EVER AGAIN!!

After purchasing two photo book vouchers from a local groupon site, I invested several hours composing two separate albums online and submitted them to Myphotobook for production before the expiry date of 31/7/2013. Album 1 was processed smoothly, and triggered a series of standard "thank-you-for-your-order" emails. Album 2, however, was rejected due to an error in the voucher code, i.e.
the company's e-commerce system did not accept voucher number 2. The problem remained unchanged after four days waiting for a reply: why could I not use the voucher that Myphotobook sold me? Their message incorrectly said: "Sie haben diesen Gutschein-Code bereits eingelöst." (You've already used your voucher code). No, I did not. What , I asked, could they do to help me get my child's photo album printed and delivered to my address? The deadline was approaching and I needed help to fix whatever glitch was causing this problem. Multiple emails from me ensued, each requesting urgent support from Myphotobook's Berlin-based CS team. Each generated more auto-reply messages that did not address the problem. Despite repeated requests for intervention and advice, Myphotobook was unresponsive except for the same machine-generated mail responses replete with "we-care-about-your-business" platitudes. Which made me wonder, does Myphotobook have a robotic workforce? Are they humanoid creatures without any rational ability to solve elementary customer issues? Apparently, Myphotobook does not employ human beings at all - it is just one big DDR factory where automaton clones perform the printing and distribution work commissioned by guileless customers like me. Who pay upfront for something that Myphotobook has trouble delivering. It took two more weeks to solve the problem. Time spent on chasing a €40 euro photo album was disproportionally high with limited upside. this company embodies glibness and faux friendliness we see from so many pure-play internet consumer shops. Average product, teutonic rigidity, slow, inefficient customer service masked by false sincerity and a corporate-centric attitude that is among the worst in their class. I would not use nor recommend Myphotobook to anyone.