Mypicture.com.au Reviews 

4,834
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Many happy customers frequently praise the fantastic quality of the printed photos and canvases, noting that the final delivered products look amazing, vibrant, and clear. People also highlight that the website ordering process is simple and straightforward, while postal delivery is often handled very quickly. However, some customers also noted frustrating issues with unexpected international shipping delays, customs holds, and items arriving broken or damaged. Reviewers frequently pointed out that picture frames occasionally lack proper hanging hardware on the back, and overall print resolution can sometimes fall short of expectations.

What people talk about most

Product

Reviewers mention ambiguous feedback about product satisfaction, as many consumers praise the high quality,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the excellent print clarity and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers highlight super... See more

Order

People report ambiguous experiences with order, as some reviewers praise the process for being easy with... See more

Price

Users describe ambiguous feelings regarding pricing, where some consumers report that the costs are fair,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I give it 4 stars. This is the value for money factor. The product is sent from Germany despite it suggesting otherwise, and I’m fine with that. Wait time was minimal and service was good. The missing... See more

Rated 5 out of 5 stars

Mypicture are amazing. Any image that you want you can have printed onto many different formats including large canvas and framed photos. I have had many pictures printed and framed by Mypicture and h... See more

Company replied

Rated 5 out of 5 stars

Wow! I had decided that I needed to lower my expectations so as not to be disappointed. But when I received my order (10 88-piece jigsaws, each a different photo) I was absolutely blown away with the... See more

Company replied

Rated 5 out of 5 stars

10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies.... See more

Company replied


Company details

  1. Photo Printing Service
  2. also in
  3. Digital Printing Service
  4. Gift Shop

Written by the company

With over 15 years of experience, Mypicture.com.au specializes in turning your cherished memories into stunning wall art and personalized home decor. From elegant, framed prints to vibrant canvas prints, we offer a variety of ways to showcase your favorite photos. Looking for something unique? Our personalized blankets add a cozy touch to your space, while poster prints, and sleek metal prints provide a modern way to decorate your home. Each product is crafted with attention to detail, offering the perfect combination of quality and affordability to bring your memories to life in style. Whatever your vision, Mypicture.com.au has the perfect solution to enhance your home with personal, meaningful artwork.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(4,834)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poctures look stretched and are…

Poctures look stretched and are orientated wrong

October 12, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

We appreciate you bringing this to our attention and apologize for any inconvenience. We will take your feedback into account to improve our services. Thank you for sharing your experience.

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Rated 5 out of 5 stars

Super easy to organize the order and…

Super easy to organize the order and delivered within a week. Pictures look good and price is attractive.

October 12, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your experience. We're glad to hear that the organization and delivery met your expectations. We appreciate your feedback on the pictures and pricing, and will take it into account for future improvements.

Rated 5 out of 5 stars

Great quality very clear and the colour…

Great quality very clear and the colour is good

October 12, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your positive experience. We are glad to hear that you are satisfied with the quality and appreciate your feedback.

Rated 5 out of 5 stars

Great service and products look…

Great service and products look awesome, I think the speed of order to delivery is exceptional and the update on order progress really put my mind at ease

October 12, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your positive experience. We are glad to hear that the service met your expectations. We appreciate your feedback and will take it into account as we strive to maintain our standards.

Rated 5 out of 5 stars

Fantastic!

Products came very quickly.
Fantastic quality and even better price.
Will buy again from this company and have recommended to family.

October 10, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your positive experience. We appreciate your recommendations and will take your feedback into account. We look forward to serving you again in the future.

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Rated 5 out of 5 stars

Spectacular

Beautiful canvas prints, way better than normal framed photos

October 10, 2024
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Reply from Mypicture.com.au

Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the canvas prints and appreciate your feedback.

Rated 5 out of 5 stars

Canvas pictures are great

Canvas pictures are great, easy to order, clear instructions

October 10, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your positive experience. We are glad to hear that you found the process straightforward and satisfactory. Your feedback is appreciated.

Rated 5 out of 5 stars

Amazing work

Amazing work

October 10, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for your positive feedback. We're delighted to hear that you are satisfied with our services. We appreciate you taking the time to share your thoughts and look forward to serving you again in the future.

Rated 5 out of 5 stars

Great

Great, quick service.

September 29, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your positive experience. We are delighted to hear you were satisfied with the service provided. Your feedback is appreciated and helps us maintain our commitment to excellence.

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Rated 1 out of 5 stars

Poor quality all round

Poor quality all round

September 29, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

We regret to hear about your dissatisfaction. We appreciate your feedback and will take it into account as we strive to improve. Thank you for sharing your thoughts with us.

Rated 5 out of 5 stars

Bloody brilliant

Bloody brilliant, I've shown everyone, they all love it and are planning their own.

September 29, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your positive experience. It's wonderful to hear that it has been well-received by others and has inspired them too. We appreciate your feedback!

Rated 5 out of 5 stars

Yes excellent

September 29, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

We appreciate your positive feedback and are glad to hear you had an excellent experience. Thank you for sharing your thoughts with us.

Rated 5 out of 5 stars

Beautiful canvas’s

Beautiful canvas’s. Very happy with them

September 29, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your positive experience. We're delighted to hear that you are very happy with your purchase. Your satisfaction is important to us and we appreciate your feedback.

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Rated 5 out of 5 stars

Great resolution

Uploaded a photo off my phone for a 120x80 canvass, thrilled with how it came out - resolution and colours much better than it looked on my phone, really pleasantly surprised with whole process. Easy. Cheap. Looks great.

September 25, 2024
Unprompted review
Mypicture.com.au logo

Reply from Mypicture.com.au

We're delighted to hear that the final result exceeded your expectations and that you found the process convenient and affordable. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

First time satisfied customer for Mypicture canvas

This is the first time I have used Mypicture and my order was prompt and the two canvas pictures I ordered were exactly as described and packaged very well for delivery. I would definitely recommend Mypicture and will be using them again. Thank you

September 15, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

We're glad to hear that your experience met your expectations! Thank you for choosing us and for your recommendation. We look forward to serving you again in the future.

Rated 2 out of 5 stars

I am writing to express my…

I am writing to express my disappointment with the aluminium prints I recently ordered from your company. These prints were intended for an upcoming exhibition, and I placed the order well in advance to ensure everything would be perfect.
Unfortunately, upon receiving the prints, I was shocked by the poor quality. Each print had several issues:
The corners of each print were crushed and not square.
The surface of the prints was not smooth as expected for aluminium prints; instead, they appeared to have a matte finish.
There were visible lines through some of the prints, which significantly affected the overall appearance.
I would like to emphasize that the packaging was intact and well-done, so the damage and quality issues seem to be related to the printing process itself.
Additionally, I attempted to go through the proper channels to file a complaint, but I encountered significant difficulties. The system repeatedly threw me out when I tried to upload photos and required me to click the “I’m not a robot” checkbox multiple times. Despite trying for over an hour, I was unable to successfully submit my complaint.
Given the importance of these prints for my exhibition, I request an immediate reprint of all the affected prints with the correct specifications: smooth aluminium finish without any lines or damage. Alternatively, I would appreciate a full refund.

September 25, 2024
Unprompted review
Mypicture.com.au logo

Reply from Mypicture.com.au

We are sorry to hear about the issues you experienced with your order. We will take your feedback into account and review the concerns mentioned. Please send us your order number or contact information so we can reach out to you via email to discuss this further.

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Rated 5 out of 5 stars

Great quality prints…

Thoroughly impressed with the quality of the prints and really liked seeing the status of my order throughout the whole process.

September 15, 2024
Mypicture.com.au logo

Reply from Mypicture.com.au

We are thrilled to hear about your positive experience. Thank you for sharing your feedback. Rest assured, we will take it into account as we continue to improve our services.

Rated 1 out of 5 stars

JUST DON'T BOTHER. TRY ELSE WHERE PRINTING IS DONE PROPERLY IN AUSTRALIA

Needed large artworks prints for a special birthday surprise. Canvas prints came back with white edges even though I selected a 'stretch' edge border as they come highly recommended on their website. Their website even shows how it would look with a 'stretch' edge when choosing that selection. It gets delivered and the canvas prints which are dark art prints have completely white edge borders. I email back for help as they say they are "passionate" about printing and they accuse me that the white edge border comes from my print data?!!! That's the whole point of a stretch border...you stretch it! Especially if the artwork is a dark image. Not only that, some of the white edge is on the front of the print so it looks like they can't even stretch the canvas or use a stapler properly. If you can't be bothered why go into the printing business?!!! You are not going to get very far in the small business world if you can't admit you and your staff get things wrong and offering up a discount but with "a limited time to respond" to coerced me to spend more money when I wouldn't have to talk to you and spend more money if you got it right in the first place!!!

September 18, 2024
Unprompted review
Mypicture.com.au logo

Reply from Mypicture.com.au

Thank you for sharing your feedback. We invite you to elaborate on the issues you've described with your order. Please send us your order number or contact information, so we can reach out to you via email to discuss further. We take your feedback seriously and will take it into account.

Rated 1 out of 5 stars

Do not buy from this company horrible canvas

Do not buy from this company horrible quality prints on the canvas my family photos where taken by a photography the print quality is horrible the pixels are blown out across 5 different pictures I went off the reviews thinking it looked good but I was wrong I don’t believe any positive feedback i have read after what I received shipping and delivery is just as bad no I lie is worse! Horrible system in place I would recommend anyone looking to use this company don’t bother it is cheap and nasty buyer beware it is not worth the disappointment

September 20, 2024
Unprompted review
Mypicture.com.au logo

Reply from Mypicture.com.au

We appreciate your feedback and are sorry to hear about your experience. We take all feedback into account and would like to discuss the issue in more detail. Please send us your order number or contact information so we can reach out to you via email.

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